Description
When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision.
Product
exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70.
Steps to Reproduce
- Connect the exacqVision server to Kantech version 8.70 or 8.62.
Expected Results
All Kantech inputs are displayed.
Actual Results
- Kantech inputs do not appear
- Connections drop leading to loss of inputs within exacqVision.
Solution
The Kantech team has provided a solution with the following steps.
- Stop Smartlink
- As a precaution, make a backup copy of the following directory:
C:\Program Files (x86)\Kantech\Smartlink_CE - Copy the following 2 executables to C:\Program Files (x86)\Kantech\Smartlink_CE\Bin
EpCeSmartLink.exe
EpCeSmartlinkService.exe - Start Smartlink