Description Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding
Tag: IP Camera Plugin
Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Description After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error. This was seen on a system that required restarting the system after every Windows Update. Product Steps to Reproduce Restart system and the camera would be locked out of the user attempt to log… Continue reading Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Description Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine. Product Steps to Reproduce Connect to the camera and let it record. The video stream is timing out and the stream is reconnecting. CGI access to the camera… Continue reading Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Samsung Cameras not connecting to Client after Updating to 23.06.1
Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1
Moving an existing IP Camera From One Plugin to Another
Title Moving an existing IP Camera From One Plugin to Another in exacqVision Description Introduced in exacqVision Client 19.12 we now have the ability to change an existing IP camera from one plugin to another, automatically locate and rename existing video files, ensuring that previously recorded video will be associated with the new plugin. Product exacqVision… Continue reading Moving an existing IP Camera From One Plugin to Another
Illustra Corridor Mode Motion masks do not match between the client and the camera web application
Tyco Illustra Pro Gen3 cameras placed in Corridor Mode will not have motion masks/detection zones that match between the exacqVision Client’s camera settings page and the camera’s web browser graphical interface. Nothing can be done to perfectly synchronize the motion masks/detection zones between the two interfaces.