Tag: Illustra Cameras

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Knowledge Support Support Illustra Categories Products exacqVision Integrations

Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description

Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source.

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Product

  • Illustra Pro Gen4 Multisensor
    • IPR32-M13-OIA4
    • IPR20-M12-OIA4
    • IPS32-M13-OIA4
    • IPS32-M13-OTA4
    • IPS20-M12-OIA4
    • IPS20-M12-OTA4

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Steps to Reproduce

None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008

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Expected Results

Analytic events, including those caused by motion detection, are received by ExacqVision.

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Actual Results

ExacqVision stops reporting analytic alerts, including motion, from all but the first sensor.

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Solution

Update the camera firmware to Illustra.SS017.06.05.00.0008 or later.

Firmware downloads can be located at IllustraCameras.com

If the configuration is incorrect due to the previous firmware, perform either of the following:

  • Toggle the Video over HTTP and Video over HTTPS settings from within the camera’s web browser interface.
  • Factory reset the camera after firmware upgrade.

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Categories
User Guides Knowledge Support Support exacqVision Client exacqVision Server Categories

Create Illustra camera privacy zone

Description 

This document will outline the process of creating a privacy zone on an Illustra camera.

Expected Results 

When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options.

Actual Results 

The inbuilt option is greyed out/disabled for Illustra cameras.

Solution

Create the privacy zone in the web client for the camera.

Categories
Knowledge Support Support Illustra exacqVision Server Categories exacqVision Integrations

Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Description

Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit.  To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page.

Products

  • ExacqVision Server
  • Illustra cameras

Steps to Reproduce

The failure mode was intermittent and may require multiple restarts of the ExacqVision Server or just the Exacq server service in order to manifest on server software versions between (but not including) 21.12 and 22.09.

Expected Results

The expectation is that the Illustra camera video streams would be available for display on the ExacqVision clients.

 Actual Results

Occasionally, the Illustra camera video streams display as “VIDEO LOSS” panes on the ExacqVision clients.

 Solution

Downgrade to exacqVision Server version 21.12 or once available upgrade to exacqVision Server version 22.09 or higher.

Categories
Knowledge Support exacqVision EDGE Support exacqVision Server Categories

Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

Description 

The exacqVision Edge software will not load successfully on the camera. A factory default of the camera will be required to undo the software installation attempt and recover normal operation of the camera.

Product 

  • exacqVision Edge/Edge+

Steps to Reproduce 

  1. Access the Applications page within the Illustra camera web interface.
  2. Attempt to load the exacqVision Edge software.

Expected Results 

The exacqVision Edge software would load properly and be accessible to license from an exacqVision client.

Actual Results 

The Illustra IPS02-P24-OI04 Pro Gen4 camera will be left in a state requiring a factory default to recover.

Solution

Resolved by camera firmware version Illustra.SS010.04.03.09.0023 or later.

  1. Download the latest camera firmware from the Illustra website  https://illustracameras.com/cameras/pro-gen4-2mp-8mp-ir-ptz-outdoor/
  2. Upload the firmware to the camera and wait until the camera reboots.
  3. Upload the exacqVision Edge server software under the Illustra camera web browser interface Applications tab.
  4. License the exacqVision Edge server software from an exacqVision client.
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Knowledge Support Support Illustra Categories Products exacqVision Integrations

Low Light Motion Setup

Problem

In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop.

Solution

To reduce the false triggers the following can be done.

  1. Reduce the sensitivity of the motion area.
  2. Draw multiple motion windows in the area.
  3. Reduce the sharpness of the image. (This may make the image slightly blurry).

You should now see start and stop alarms in the camera web page as well as recording in exacq.

Categories
Knowledge Support Support Categories Products exacqVision Hardware

Top 10 Illustra Camera Questions

  1. What is the default IP address and credentials?
    192.168.1.168, admin/admin
  2. Unable to adjust Zoom on Camera?
    Windows XP/7 and IE7/8/9/10/11
    Clean IE cache
    Add IP to Trusted site
    Java Settings , lower security to Medium
    Add IP to Compatibility View
    Make sure to install active X and accept java when prompted
  3. Camera picture Off set on Illustra 200/210/600/610
    Add IP address to compatibility view
  4. Zoom not working after JAVA 8 upgrade
    At this point JAVA8 need to be uninstall and reinstall JAVA7 latest version
  5. Illustra 400 Box camera alarm input setup
    Using hardwire contact to trigger an Alarm

    To trigger the Illustra 400 alarm contact using hardwire connection you need to:
    • Browse under Setup/ Application/ Events
    • Create an Event and enable Digital Input under Trigger
    • Hit Submit to save the changes
    • Short DCo & ALMi if set for Normally open (default)
  6. ADCI600-M111 or ADCI610-M111 not connecting with HDVR
    If you need to connect the compact mini dome camera models ADCI600-M111 or ADCI610-M111 to the HDVR v2.2 or higher, make sure to

    Under SETUP -MAINTENANCE – API/ONVIF, uncheck “Enable ONVIF Authentication.” Otherwise, you risk to have the camera not connecting or drop out from the HDVR.
  7. No Composite Video out on Illustra 600/610
    The Illustra 600/610 cameras have a Composite video out. But is defaulted to OFF in the web menu.

    Under IMAGE/CODEC  turn TVout Stream to ON
  8. No video on Internet Explorer 9 and Quicktime is already installed illustra 625
    • Add the camera in the trusted sites.
    • Open quicktime and go to edit – preferences – quicktime preferences, change from Auto to Custom 554.
    • Select advanced tab
    • Under streaming and transport setup, change to Custom
    • Change the Transport to UDP port ID 554
    • Note: IE in 64 bit is not supported. Only IE 32 bit will work. So far IE8, 9 and 10 have worked
  9. PoE Specifications
    AD IP Camera specs:
    • PoE = 9W (INDOOR)
    • PoE+ = 23W (OUTDOOR)
      PoE Specs:
    • PoE can provide long cable runs e.g., 100 m (330 ft) and deliver 12 W of power.
    • PoE+ provides even more power,  25 W of power.
    • Injects power onto the Ethernet segment (44-57 VDC)
    • The distance may vary depending on the type of cable used, ex: CAT5 vs CAT6.
  10. RTSP Command
    Video Edge ADCIPEXX Primary Video rtsp://192.168.1.168/camera.stm

    illustra 400 Primary Video rtsp://192.168.1.168:554/live1.sdp Secondary Video rtsp://192.168.1.168:554/live2.sdp

    illustra 210/600/610 Primary Audio/video: rtsp://192.168.1.168:7778/primarystream, Primary Video: rtsp://192.168.1.168:7779/primarystream, Secondary Audio/Video: rtsp://192.168.1.168:7780/secondarystream, Secondary Video: rtsp://192.168.1.168:7781/secondarystream Audio: rtsp://192.168.1.168:7777/audio

    illustra 600-M/610-M Compact Primary A/V stream: rtsp://192.168.1.168:554/ufirststream ,  Second A/V stream: rtsp://192.168.1.168:554/usecondstream
Categories
Knowledge Support Support exacqVision Webservice Categories Products

Illustra 825 Pro Minidome Motion Detection Limitation

To enable motion detection on an Illustra 825 Pro Minidome in exacqVision, Stream 2 should always be set for H.264 video compression format with a resolution of 1920×1080 or less. The encoder chip in this camera generates motion notification only on an H.264 stream at that resolution or lower.

Categories
Knowledge Support Support exacqVision Server Categories Products

Motion and input trigger events stop working for Illustra cameras

Affected platforms

exacqVision Server 5.10 or later with Illustra cameras using the Illustra3 plugin

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Symptom

When exacqVision reconnects to an Illustra camera during a stream restart, the socket connection communicating motion events and input trigger events could fail. If this happens, exacqVision will stop processing motion events and input trigger events.

This is caused by the camera responding with an error when the plugin requests the metadata stream URL after the stream restart. If the camera is not yet ready to respond and sends an error to the plugin, the plugin will no longer try to re-establish the connection.

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Workaround

Two possible workarounds:

  1. Disable and then enable the camera connection.
  2. Edit and save the motion mask of the camera.

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Resolution

Fixed in exacqVision Server 7.4 and above

Categories
Knowledge Support Support exacqVision Server Categories Products

Illustra3 – Invalid event linking item when analytic rule name is changed on the camera

Analytic support for the Illustra3 plugin in server version 8.0.x requires firmware 1.2.x and above.

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There are two analytic engines, face detection and object tracking. For object tracking rules, the firmware does not provide a unique id but are based on name provided by the user when the the rules are created. Because of that the user has to be aware that if the name of the rules are changed after they are already added to our event linking, the event linking item could become invalid and would need to be updated in our client.

Categories
Knowledge Support Support exacqVision Server Categories Products

Illustra Essentials (Gen2 cameras) motion mask not working

Motion mask configuration from the api has been updated by the firmware and now uses motion window index instead of in the motion region. For Illustra Essentials, the updated firmware supports both version 1(motion region) and version 3(motion window) types for configuration of motion mask. The supported firmware to use for Essentials Gen2 should be greater than vEsse5.01.01.00.0004.