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Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories

Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description

Prior  to the release of Cloudvue version 23.9 the error message “”Error:  Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear  when trying to add cameras to a Cloudvue Gateway.

This will be fixed with the release of 23.9.x.

Products 

  • Cloudvue Gateway v 22.9.x and older
  • Hikvision
  • Illustra
  • ONVIF

Steps to Reproduce 

Add a new camera either by scanning or by IP.

Expected Results 

Camera adds to the system.

Actual Results 

Camera does not add and displays the error “Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif”.

Solution

  • gain ssh access to the Cloudvue Gateway
  • replace “jci-internal” with “jci-products” in the files /opt/smartvue/services/nvr-cameras/onvif/index.js and /opt/smartvue/services/nvr-cameras/probe.js
  • This can be done by manually editing the files or with the following commands:
  • <code>sed -i ‘s/@jci-internal/@jci-products/g’ /opt/smartvue/services/nvr-cameras/onvif/index.js</code>
  • <code>sed -i ‘s/@jci-internal/@jci-products/g’ /opt/smartvue/services/nvr-cameras/probe.js</code>

Related to AES-711 “CV – Illustra IFS16-M10-BT03 fails to add to GW with error – cannot find module ‘@jci-internal/acvs-cloudvue-onvif'”

Categories
Cloudvue Cameras Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description

Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif'” could appear when trying to add cameras to a Cloudvue Gateway.

This will be fixed with the release of 23.9.

Products 

  • Cloudvue Gateway v 22.9.x and older
  • Hikvision
  • Illustra
  • ONVIF

Steps to Reproduce 

Add a new camera either by scanning or by IP.

Expected Results 

Camera adds to the system.

Actual Results 

Camera does not add and displays the error “Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif”.

Solution

  • Use Cloudvue Manager to Update the Device
  • If the version is 23.9.x or higher then try to add the camera again
  • Otherwise, contact Cloudvue Support, they will help you in getting a support case started which will be escalated to L3 support who can remotely resolve the issue. 
Categories
Knowledge Support Support exacqVision Server Categories

Motion Detection Fails on HikVision DS-6716HUHI-K Encoder

Description

The HikVision DS-6716HUHI-K encoder fails to record when set to motion detection recording schedule in exacqVision.

Note: This device has been deprecated by the manufacturer.

Product 

  • exacqVision Server

Steps to Reproduce 

  • Connect a HikVision DS-6716HUHI-K using any firmware version and set schedule to record on motion
  • Trigger a Motion Detection event in an analog camera connected to this device

Expected Results 

Motion is detected and video is recorded

Actual Results 

Motion is not detected and video is not recorded

Solution

We have found that updating the device to firmware version v3.5.31_221207 resolves the issue. 

Download Firmware v3.5.31_221207


AES-34; AES-500

Categories
Knowledge Support Cloudvue Cloudvue Cameras Cloudvue Gateway Support Categories Products

Unable to Add Hikvision Camera to Cloudvue Gateway

Description 

While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF.   Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera. 

Product 

  • Cloudvue Gateway

Solution

RTSP Authentication

  • Configuration > System > Security
  • Set to digest or digest/basic.

ONVIF or Open Network Video Interface

  • Configuration > Network > Advanced Settings > Integration Protocol
  • Must be enabled.

ONVIF User

  • Configuration > Network > Advanced Settings > Integration Protocol
  • An ONVIF user with the following attributes is added.
    • Username: admin
    • Password: same as the current admin user used to access the cameras web interface
    • Level: Administrator

NOTE: Customers have reported that sometimes the settings don’t get applied in the camera.  Please double check by logging out and back into the camera and reviewing.

Categories
Knowledge Support Support exacqVision Server Categories Products Uncategorized

No motion detection on the bottom when changing to the corridor mode for the HikVision cameras

When changing the windows for the HikVision cameras to the corridor mode, it will not trigger the motion on the bottom because it’s not supported by Exacq yet.

This feature will be supported on the ExacqVision Server version 22.03.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

E-Series/Hikvision: Unable to disable primary stream or enable Audio Input

Description

Cannot disable/enable Primary Stream or enable Audio input.

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Version Introduced

r102253

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Platform

All

<br>

Steps to reproduce

Add E-series encoder or Hikvision camera and attempt to disable or re-enable primary stream.
Add E-series encoder or Hikvision camera and attempt to enable Audio stream.

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Expected result

Enable and disable should do as advertised.

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Actual result

Primary stream disable disconnects but check mark reappears making it impossible to re-enable the stream.
When attempting to enabling Audio, the check mark is just cleared.

<br>

Work Around

For unable to restart primary stream, restart server.
For Enable Audio, no workaround.

<br>

Version Fixed

r102928 8.0.2.102945, 8.1.6.102943

<br>

Keywords

Hikvision, Audio

Categories
Knowledge Support Support exacqVision Server Categories

IP Plugin Overrides

The standard form for exacqVision camera addresses is as follows:

{host}{?parameter_1=value_1}…{?parameter_n=value_n}{#override_1=value_1}…{#override_n=value_n}

  • The host is required and must be in the format of an IPv4 address or FQDN (dot separated domain location).
  • The 1 or more name=value parameters are separated by ? and are optional. These are passed to the device.
  • The 1 or more name=value overrides are separated by # marks and are optional, but always last. These are passed to the plugin to modify plugin behavior.

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Overrides

PluginOptionUsage
ACTitransport=httpHTTP stream support for legacy platforms and user data
ACTitransport=rtspRTSP stream with separate metadata socket for motion/input trigger/video loss/etc.
Axiszoom=configBy default zoom only cameras support.
Axiszoom=operationForce zoom only operation and controls as part of PTZ and live view.
Axisblocksize=offOn by default, but could turn off blocksize in the RTSP session for some cameras with streaming issues.
Axistransport= {udp,tcp,rtsph,rtsphs}Transport overrides for use with Secure Streaming
Axistunnelport={1025-65535}Override for tunnel port when not the same as CGI port. Use as a workaround for only having 1 port input box/XML attribute.
Axistimestamp={server,trusted}Override timestamp to server time(server) for problem cameras or to camera adjusted by RTSP/RTCP per RFC(trusted)
Arecontnone
Dahuatransport= {udp,tcp,rtsph}Transport overrides for use with Secure Streaming
Dahuatimestamp = serverStamp with server time.
Dahuatimezone=cameraAllow camera to retain timezone when connected to exacq (do not push GMT as we normally do).
Dahuatimezone=utcpush GMT to device, this is also default if not provided.
Hikvisiontimestamp=rtpForce to camera timestamp without waiting for RTCP sync.
Hikvisiontransport={tcp,udp,rtsph,rtsphs}Transport overrides for use with Secure Streaming
Hikvisiongetparameter_override=trueNeeded for HQHI-SATA encoder to prevent stream interruption.
Hikvisionosd_override=offAllow camera time OSD to be displayed (when enabled on camera)
Hikvisiontimezone=cameraAllow camera to retain timezone when connected to exacq (do not push GMT as we normally do).
Hikvisiontimezone=serverPush GMT timezone to camera (because Illustra standard does NOT do this as default)
Hikvision1 timestamp=serverStamp with server time.
Hikvision1 timestamp=rtcpStamp with server time until sync with RTCP server report.
Hikvision1 support=legacySupport original CGI interface.
Hikvision1 support=isapiSupport ISAPI interface.
Illustra3transport=udpStream RTSP session with UDP protocol.
Illustra3zoom=operationForce zoom only operation and controls as part of PTZ and live view.
IllustraFlexnone
Illustranone
Ioimagenone
Ipxnone
IQEyenone
Onviftransport=udp1 TCP socket for RTSP and up to 6 UDP sockets for video, audio, and application data and their RTCP streams.
Onviftransport=rtsp1 TCP socket for RTSP with all other streams interleaved in it.
Onviftransport=httpDefault 2 TCP sockets for RTSP over HTTP over TCP. ( 1 long POST and 1 long GET )
OnvifProfile=xConnect to a specific profile number.
Onvifnat=1Support nNAT translation to WAN address.
Onviftimestamp=serverStamp with server time.
Onvifbank=xSelect 4 channel encoder banks.
Onvifhttp=1.0For Samsung SPE-100/400 that requires http1.0 for live555.
Onvifsupport=profile-sForce Profile-S implementation for cameras that do not fully support Profile-T.
Onvifevents=pull or streamSelect metadata event mode when the manufacturer option is ALL.
Onvifuse_caps={on,off}Use deprecated GetCapabilities for when GetServices is poorly implemented.
Onviftunnel_alive = auto,get_parameter,set_parameter,options,noneKeep alive mechanism during RTPS-over-HTTP, defaults to auto.
Panasonictransport=udpStream RTSP session with UDP protocol.
Panasonictimestamp=serverStamp with server time.
Pelcotransport=udpStream RTSP session with UDP protocol.
RTSPtransport=udpStream RTSP session with UDP protocol.
RTSPtransport={tcp,udp,rtsp,rtsph,rtsphs}All Transport overrides.
RTSPtimestamp=serverStamp with server time.
RTSPtimestamp=rtcpStamp with server time until sync with RTCP server report.
RTSPtimestamp=trustedStamp with cameras time adjusted by RTSP/RTCP per RFC.
RTSPstream=xSelect specific stream number.
RTSPtrack=xSelect specific track number.
RTSPtunnelport={1025-65535}Tunneling port replacing the :portnum on URL.
RTSPembed_port=*Forced RTSP URL format in tunnel.
RTSPhttp=1.0,1.1Forced RTSP URL version number.
RTSPbc_audio=supportedBackchannel audio out.
RTSPbc_samplerate=xxxxBackchannel sampling rate.
RTSPbc_samplesize=xxxxBackchannel sampling size.
RTSPbc_mode=tsBackchannel timestamp mode(duration(default)/timestamp using RTCP adjustment).
Samsungtransport={tcp,udp,rtsp,rtsph,rtsphs}Transport overrides for use with Secure Streaming
Samsungtunnelport={1025-65535}Tunneling port if different than one used for CGI.
Samsunghttp=1.0,1.1Fix for some older devices.
Samsungembed_port=*Fix Internal URL inside tunnel if needed.
Sanyonone
Sonytimestamp=serverStamp with server time.
StarDotnone
UDPnone
Vivoteksupport=legacyUse legacy API and support.
Vivoteksupport=onefwUse OneFW API and live555 stream.

1 The use of these overrides requires the use of IPv4 dotted address, FQDNs cannot be used.
<br><br>

Override Definitions

OverrideDescription
transportStream session with the specified protocol { TCP | UDP }.
timestampStamp frames with server or camera time.
timezone{ UTC | camera | server } Determine if camera timezone is set to UTC+0, left as camera or set to that of server.
zoomOverride configuration or operation zoom function.
blocksizeOn by default, but could turn off blocksize in the RTSP session for some cameras with streaming issues.
profileConnect to profile number N; N is a number from 1 to the number of profiles supported by the camera.
natSupport NAT translation to WAN address.
bankSelect 4 channel encoder banks. N is 1 – number of banks, usually in set { 1 | 2 | 3 | 4}.
supportOverride support API. For example, used by Vivotek to support either legacy or oneFw.
streamSelect a specific stream ID for devices supporting multiple streams.
trackSelect a specific track for devices supporting multiple media tracks.
tunnelportWorkaround for our XML and GUI only giving us one box for port. Used if tunnel port is different than CGI and does not come from CGI.
embed_portValue does not matter. Forces RTSP URL inside tunnel to put port in the URI if it is default. A small selection of cameras need ip:554 even when in a tunnel over 80

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