False Drive Offline status on some Q-series models

Description  Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models

2021-02 – Hard Drive Issues Training

Hard Drive Issues Troubleshooting

Server May Indicate False HD Temperature Alarms on Systems with LSI RAID

Symptom Client displays temperature alarms on hard drives. These may indicate temperatures near 1° C, or between ~20000-30000° C.  <br> Problem This behavior was seen from the following Western Digital HD models when connected to LSI storage controllers. WD4002FYYZWD8002FRYZWD8003FRYZWD6002FRYZWD80PUZXWD101KRYZWD121KRYZ <br> Solution Update the ExacqVision Server version to 9.3.9 or higher, also back-patched into 9.2 RC.  <br>

Supporting HDD SMART Data on Third-party Hardware

When installing ExacqVision Server software, including its System Management plugin on third-party hardware, you should aim to use a RAID controller used in Exacq manufactured systems, which include: If a different controller (or no drive controller) is used, the behavior of the system will vary. SMART data from a drive controller is handled by Smartmontools.… Continue reading Supporting HDD SMART Data on Third-party Hardware