Tag: Hard Disk

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Knowledge Support exacqVision Server Products Uncategorized

False Drive Offline status on some Q-series models

Description 

Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.

Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for video searching.

Product 

ExacqVision Server Version 23.03.1.0

Steps to Reproduce 

Update to Server Version 23.03.1.0 from a previous server software version.

Expected Results

Drives should populate hardware tab with a healthy status.

Actual Results 

One or more drives may appear as “Offline” on the hardware tab.

Solution

Update to ExacqVision Server 23.03.2.0 if SSA is current and up to date, or alternatively rollback to ExacqVision Server 20.12.8.0 as a workaround.

AES-457


Categories
Video Library Demo Categories Products exacqVision Hardware

2021-02 – Hard Drive Issues Training

Hard Drive Issues Troubleshooting

Categories
Knowledge Support Support exacqVision Server Categories Products

Server May Indicate False HD Temperature Alarms on Systems with LSI RAID

Symptom

Client displays temperature alarms on hard drives. 

These may indicate temperatures near 1° C, or between ~20000-30000° C. 

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Problem

This behavior was seen from the following Western Digital HD models when connected to LSI storage controllers.

  • WD4002FYYZ
  • WD8002FRYZ
  • WD8003FRYZ
  • WD6002FRYZ
  • WD80PUZX
  • WD101KRYZ
  • WD121KRYZ

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Solution

Update the ExacqVision Server version to 9.3.9 or higher, also back-patched into 9.2 RC. 

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Categories
Knowledge Support Support exacqVision Server Categories Products

Supporting HDD SMART Data on Third-party Hardware

When installing ExacqVision Server software, including its System Management plugin on third-party hardware, you should aim to use a RAID controller used in Exacq manufactured systems, which include:

  • Broadcom MegaRAID 9670
  • Broadcom MegaRAID 9560
  • LSI MegaRAID 9670
  • LSI MegaRAID 9560
  • 3ware 9750
  • 3ware 9650

If a different controller (or no drive controller) is used, the behavior of the system will vary.

SMART data from a drive controller is handled by Smartmontools. For more information, visit the Smartmontools wiki.

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