Tag: Hanwha cameras

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Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working

Description 

Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.

NOTE:
FW 23.01.01 obtained from Hanwha (which will be the official release 23.01.5) will allow Hanwha vision plugin to be used to connect and records on motion if SV/CV is 24.09.04.0 and above.

Product 

  • Hanwha PNM-C32083RVQ fw 23.01.04-20240417-R929
  • exacqVision Server 24.09.4.0

Steps to Reproduce 

Update server to 24.06.2.0.
Connection to camera will display an error and not connect properly.
Motion will stop working.

Expected Results 

Camera should connect and Motion should work.

Actual Results 

Camera will show a connection status error and Motion does not work.

Solution

Exacq has provided a resolution with a work around but updating Server to 24.09.4.0 or higher will need to be performed. Additionally you will need to apply the NTP workaround seen below until Hanwha updates the firmware.

Hanwha has a new issue with setting the NTP server on some newer firmwares that crashes the server and displays a Bad Gateway 502 error in exacq. We make that call on Add or Enable.

Workaround:

If before adding the camera, we go into the date/time page in the camera Web Page and put the IP address of the Exacq Server in the first NTP server blank. Then the plugin determines it is already set and continues on to next cgi and connects video. This is resolved in Server 24.09.4.0.

FW 23.01.5 Will be release by Hanhwa that will house the NTP fix. Until that time of release please use the proper work around or contact Hanwha for appropriate FW.

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Knowledge Support Support exacqVision Server Categories Products

The Samsung Plug-in May Stop all Processing Because of Unexpected Data Received from Newer Hanwha Cameras

Description

When attempting to add a camera with the Samsung plug-in (SamsungPI), newer models of Hanwha cameras (having newer firmware versions) have been observed to cause the Samsung plug-in to stall.  This event will prevent the processing of the remaining (already-configured) Samsung and Hanwha cameras. The camera will sit on “Connecting” and no error message is displayed.

The Samsung plug-in stall is the result of the server receiving unexpected information in some of the configuration responses from the newer Hanwha cameras.  This issue was observed with but not limited to Hanwha model numbers XNV-9082R and XNF-9010RV and multiple camera firmware versions.

Sample log file entries:

10/30/2020 09:39:07.714 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1001ms for 60 passes.
10/30/2020 09:40:07.717 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1002ms for 60 passes.
10/30/2020 09:41:07.730 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1003ms for 60 passes.
10/30/2020 09:42:07.732 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1002ms for 60 passes.
10/30/2020 09:42:39.015 AM SamsungPI Verbose 192.168.0.1 Network<br>error 28 from request stw-cgi/system.cgi?msubmenu=deviceinfo&action=view<br>using scheme https.
10/30/2020 09:42:39.016 AM SamsungPI Warning HTTP processing took<br>21ms
10/30/2020 09:42:39.499 AM SamsungPI Verbose 192.168.0.1<br>Connected using http.
10/30/2020 09:42:39.500 AM SamsungPI Verbose 192.168.0.1 -<br>CGI version number string is 2.5.7.
10/30/2020 09:42:40.251 AM SamsungPI Warning HTTP processing took<br>21ms

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Product

  • exacqVision Server 9.2.0 to 20.09.9.0

Solution

Update exacqVision Server to 20.12.0 or higher

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