Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Description  Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product  Steps to Reproduce  Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client

Description  After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error. This was seen on a system that required restarting the system after every Windows Update. Product  Steps to Reproduce  Restart system and the camera would be locked out of the user attempt to log… Continue reading Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client

Road AI LPR application with Hanwha Cameras

Overview Hanwha cameras may be configured with the Road AI license plate recognition application. The data from license plate captures can be viewed in the ExacqVision Client as text, sent as serial data over IP. The Road AI application is pre-installed and licensed from the factory on select camera models. This document will step through… Continue reading Road AI LPR application with Hanwha Cameras

What is H.264 / H.265?

H.264 and H.265 H.264 (MPEG-4 AVC) and H.265 (MPEG-4 HEVC) are MPEG video standards. H.265 is the newer of these standards.<br><br> What is Motion JPEG? Motion JPEG is a compression format that is older than H.264/H.265 and was created as a version of the still image JPEG format for video use. It is often shortened… Continue reading What is H.264 / H.265?

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description  After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product  Camera models: Firmware: Steps to Reproduce  Have the camera setting on the home preset. Expected Results  PTZ… Continue reading Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Samsung / Hanwha Cameras Show “Motion Not Supported”

Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI.  You should now be able to manage existing areas and draw new areas from within the exacqVision Client Note: It may be necessary to factory reset the camera first. <br>