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User Guides Documentation exacqVision Client exacqVision Server exacqVision Mobile Categories Products

Remote Connections

exacqVision Server and Client versions 24.09 introduce our Remote Connections feature. This added feature currently only supports exacqVision Mobile. Connections for the Desktop Client, Exacq Mobile 3, or Web Client remain unchanged.

Products

  • exacqVision Server 24.09 and higher
  • exacqVision Client 24.09 and higher
  • exacqVision Mobile 24.09 and higher

What benefit does Remote Connections provide?

  • Ease of Setup – There is no need to configure routers to open ports and/or port forwarding, or configure additional software. This relay previously required configuration through the Web Service.
  • Authorization – Mobile users enter a single-use code provided by the exacqVision administrator to add a server connection.
  • Encryption – Enforces SSL/TLS connections.

Why don’t I have to configure port forwarding?

Traditionally, users outside of a LAN wishing to connect to services inside a LAN initiated the connection request. This can still be done if users choose this method.

However, when Remote Connectivity is enabled, the exacqVision software takes advantage of the fact that routers usually permit devices already inside the private network to initiate connections to outside services. This is what allows your web browser to load web pages without configuring port forwarding on your router. The exacqVision server establishes a secure connection to our Remote Connectivity agent. Users of the exacqVision Mobile app then connect to this Remote Connectivity agent. The Remote Connectivity agent handles the secure passing of data between the exacqVision Server and the user’s app.

What is this code users enter?

The Remote Connections feature provides another layer of security over just usernames and passwords. exacqVision administrators press a button within the exacqVision Client to create one or several single-use codes. A user wishing to add an exacqVision Server instance to their mobile app must enter the code provided by their system administrator before it expires (within 24hrs). The code is only needed for the initial connection to the server. Unless the user deletes the system from their mobile app, there is no need to enter a code the next time the app is used.

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Related Articles

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exacqVision Server Windows Knowledge Support Support exacqVision Server Categories Products

Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision

Description

When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision.

Product

exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70.

Steps to Reproduce

  1. Connect the exacqVision server to Kantech version 8.70 or 8.62.

Expected Results

All Kantech inputs are displayed.

Actual Results

  • Kantech inputs do not appear
  • Connections drop leading to loss of inputs within exacqVision.

Solution

The Kantech team has provided a solution with the following steps.

  1. Stop Smartlink
  2. As a precaution, make a backup copy of the following directory:
    C:\Program Files (x86)\Kantech\Smartlink_CE
  3. Copy the following 2 executables to C:\Program Files (x86)\Kantech\Smartlink_CE\Bin

    EpCeSmartLink.exe
    EpCeSmartlinkService.exe

  4. Start Smartlink
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exacqVision Server Windows exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 Knowledge Support Support exacqVision Server

Analytics Email attachment is causing a High CPU utilization

Description

When setting Event Linking for analytics to attach a video to the email notification, it would cause a high CPU utilization

Product

exacqVision Server 23.09.6.1

Steps to Reproduce

  1. Create event linking for analytics to trigger and send an email notification and set the profile to attach a video.

Expected Results

Send emails with attachments without any issues.

Actual Results

Not sending all the emails and causing a high CPU utilization and may crash the Exacq Server or reboot the unit.

Solution

This issue has been addressed and will be fixed in exacqVision Server version 24.03.

Categories
Exclude from Global Search Plugin Error exacqVision Server Products Logs Core

Failed to load plugin analyticpi.so: load code -1

Failed to load plugin analyticpi.so: load code -1

Description

This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR%

Refer to article: analyticpi plugin fails to load

Categories
Plugin Exclude from Global Search Log Level Error exacqVision Server Categories Products Logs Core

Failed to load plugin analyticpi.dll: load code -1

Failed to load plugin analyticpi.dll: load code -1

Description

This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR%

Refer to article: analyticpi plugin fails to load

Categories
Knowledge Support Support exacqVision Server Categories Products

analyticpi plugin fails to load

Description

Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”.

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Product

  • exacqVision Server 20.09.0 and above

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Expected Result

Users expect the analyticpi plugin to show a Version number and Status of ‘OK’.

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Actual Result

  • Status: “Failed – – 1”
  • Version: “load code – 1”.

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Solution

The analyticpi plugin is made available for specific analytic appliances and systems, such as the Tyco Analytics Appliance and the Avigilon Analytics Appliance. If there is no such integration the exacqVision Server will not load this plugin, leading to the status shown.

This does not affect cameras with on-board AI analytics as these are supported by the individual camera plugins.

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Categories
Cloudvue Cloudvue Cameras Documentation Quick Start Guides Cloudvue Gateway Categories Products

Cloudvue Networking Diagrams

Cloudvue Gateway

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Cloudvue Camera to Cloud (C2C)

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Video Library Demo Highlighted Video Guides Illustra exacqVision Server Youtube Video Library Categories Products

exacqVision Illustra License Registration

exacqVision Illustra License Registration
Use the exacqVision Illustra License Registration tool to claim your complimentary exacqVision license for eligible Illustra cameras.
Categories
Knowledge Support Cloudvue Cloudvue Cameras Support Categories Products

Cloudvue Manager C2C Disk Space

Description

The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.
It is equivalent to running the Linux command df -h

SD Card Status

Green – Healthy

Ideally the SD card will show a status of green with a message of SD Card is Healthy. Also the Use% for /dev/sdcard1 mounted as /media/sd1 should be at or below 90%.

Red – No SD Card

If a microSD card has not been been inserted into the camera then the status will be red and the SD Card Message will say “No SD Card”. In addition there will not be a line for the mount point /media/sd1 listed in the disk space results.

Red – SD Card is not formatted correctly. Format it as vfat

While in this state the SD Card will not mount and video will not record to the SD Card. Verify the C2C is running the most recent version of Cloudvue Software and if not update. Reboot the device and check the status. If the issue persists then check the camera firmware version to see if an update is available. Update the cameras firmware.

Red – SD Card Unsupported

A status of Unsupported means that Health Check cannot read the status of the microSD Card.  This is typically because the card is either not manufactured by Western Digital or is a model which is not supported by Health Check.  It is not a statement as to the overall functionality of the SD card but if Health Check can check the status of the card.  Further investigation is needed to figure out if the card is working normally. 

Verification

To determine if the SD card is working normally.

  • Update the C2C device to Cloudvue Software version 23.09.x or higher
  • Run Health Check
  • Check that the SD Card Working section shows “true”
  • Check that the SD Formatted section shows “OK” /home/smartvue/smartvue_config/sd_formated:OK
  • Check that the SD Ownership section has an entry similar to drwxr-xr-x 4 smartvue sdcard 16384 Dec 31 1969 sd1
  • If these all check out then it is safe to assume the Unsupported message is because they are either using a micoSD card from a different manufacturer or it is a model of Western Digital that we are not familiar with.
Categories
User Guides Documentation Illustra exacqVision Server Categories Products

Using the Illustra License Registration Tool

Overview

Users entitled to free IP camera licensing from eligible Illustra cameras may easily claim a new license key for their exacqVision system online, without the need to contact Orders.

NOTE: It is best practice to declare your eligible cameras and apply the generated license as a first step during NVR setup to prevent those devices which may be freely licensed from consuming your paid licenses. This will save you time performing additional steps.

Requirements

  • The NVR must be a system Built By Exacq (BBE), third party hardware with licensed exacqVision software is not eligible.
  • Cameras must be on the eligible camera list. See link within the tool.
  • The exacqVision Server license must have a current SSA.

Steps

  1. Access the Illustra License Registration page through the Dealer Portal or using the links within the exacqVision Client (24.03 and higher).
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  2. Enter the licensed MAC Address or system Serial Number.<br><br>
  3. The Current License field will update to display the number of paid and free Illustra licenses as well as the license level.
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  4. Beneath the MAC Address / Serial Number field, use the drop-down selector to enter the number of Illustra devices to add.<br>
    NOTE: Only eligible Illustra devices will work with the free licenses, so it is best to be accurate with the number of devices used. Additionally, inflating this number will incur additional costs when it comes time to renew the SSA for your system. The number of licenses charges for SSA renewal will be displayed on the right, below the New License section.<br><br>
  5. The New License section will appear below your Current License section. The New License fields indicate the total number of licenses for the system, broken down by paid and free Illustra licenses, along with the SSA expiration date.
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  6. Complete the fields for the Dealer information.<br><br>
  7. Enter the End User information for licensing.<br><br>
  8. Enter additional email addresses to send the soon to be generated license key to.
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  9. When you are ready, select the Declare Cameras button to generate the new license key.<br><br>
  10. Apply the new license to your exacqVision Server.
    See How to I apply a license to an exacqVision Server

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