Power Supply Indicators LED IndicatorDescriptionGreen (Solid)A valid power source is connected to the PSU and the PSU is operational.Amber (Blinking)Indicates an issue with the PSU.Not LitPower is not connected to the PSU.Green (Blinking)PSU firmware is being updated.WARNING: Do not disconnect power or unplug the PSU while firmware is updating. Interruption of this process could lead… Continue reading X-Series Indicator Reference
Tag: Guest
De-elevation not working on Ubuntu 20.04 and higher
Product exacqVision Server Steps to reproduce Use the following command per the hardening guide sudo dpkg-reconfigure –p low edvrserver Expected Results De-elevating the exacqVision Server Actual Results Getting the following error Solution The fix for this issue will be back patched to 24.03.X We strongly recommend checking our Exacq server release notes to be aware… Continue reading De-elevation not working on Ubuntu 20.04 and higher
Illustra Flex4 Indoor PTZ with bubble
Description Illustra Flex4 Indoor PTZ with bubble showing distorated images on zoom. Product Illustra Flex 4 PTZ all firmware Steps to Reproduce Turn off the Tilt Limit in the camera PTZ settings Expected Results Camera zoom shows in focus and sharp Actual Results Camera zoom is slightly disorted and out of focus Solution This is… Continue reading Illustra Flex4 Indoor PTZ with bubble
Unable to log into Cloudvue
Description Unable to log into Cloudvue shows as password is incorrect when it is not. Product Cloudvue Solution Please open the broswer as In Private or Incognito Mode
Using iDRAC on X-Series NVRs
What is iDRAC? Integrated Dell Remote Access Controller (iDRAC) is a proprietary technology that allows IT administrators to remotely manage and monitor Dell-built servers. This includes software and hardware components. The Exacq X-Series NVRs include iDRAC micro ports on the front of the system and iDRAC network interfaces on the back. The location of these… Continue reading Using iDRAC on X-Series NVRs
Deprecation of Legacy Installers – exacqVision 24.03 Update
As part of the exacqVision 24.03 software release, we are announcing the deprecation of specific installers that were previously part of the collection of software downloads available on the Exacq web site, https://exacq.com. What installers are being retired? On both Windows and Ubuntu – the 32-bit installers, also known as “x86” installers, of server, client,… Continue reading Deprecation of Legacy Installers – exacqVision 24.03 Update
exacqReplay
The exacqReplay feature is a fast and convienient way to view recorded video or simply isolate a live camera for viewing. This short video shows how to use exacqReplay.
Failing email notifications after update to Enterprise Manager version 23.09.9.0
April 4th, 2024 Enterprise Manager may fail to send email notifications after update to 23.09.9.0. ExacqVision support has identified an issue with failing email notifications after updating Enterprise Manager from a previous version to version 23.09.9.0 and up. This occurs when checking “Anonymous” as the send user, or additional configuration required for Exchange servers has… Continue reading Failing email notifications after update to Enterprise Manager version 23.09.9.0
How to Determine the Age of a System Using a Serial Number
Exacq hardware serial numbers include both the year and the week number the system was built. See How to Find the Serial Number of an exacqVision System for help in finding your system’s serial number. There are a few different serial number prefixes depending on where the system was built. They are: After this, the… Continue reading How to Determine the Age of a System Using a Serial Number
How to Add IP Cameras – Quick Add
Learn how to use the new Quick Add feature, introduced in exacqVision Server/Client 24.03 to remove the multistage process of setting up and adding new cameras to your exacqVision system. Quick Add combined with the Illustra Registration License tool provide an easy to use experience when pairing Illustra cameras with Exacq. For a written article… Continue reading How to Add IP Cameras – Quick Add