TrueVUE Cloud Integration Guide <br> Overview TrueVUE Cloud is a cloud-based retail analytic software that integrates with ExacqVision Video Recorders. This integration allows retailers to connect video to loss events. This integration is based on ExacqVision’s webAPI. <br> Requirements <br> Configuration <br> Support SensormaticFor Sales and General Inquiries:+1-800-642-7505 (US)Monday – Friday: 9am – 5pm ETExisting… Continue reading TrueVUE Cloud Integration Guide
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Cloudvue Gateway H.264/H.265 Support
Description H.265 encoding is supported on certain Illustra cameras which have been added as model specific. It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264. Product
%1: Context %2. Media open but data timed out. Close and retry
%1: Context %2. Media open but data timed out. Close and retry Description The video stream is still open, but we haven’t received video for 10 seconds. %BR%%BR% %1 – Device IP Address %BR% %2 – Device name Notes Will usually be noted just prior to a stream closing due to some sort of loss… Continue reading %1: Context %2. Media open but data timed out. Close and retry
Connecting an Analog Microphone to a Cloudvue C2C Camera
Cloudvue’s cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue’s services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support. Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and… Continue reading Connecting an Analog Microphone to a Cloudvue C2C Camera
Changing Kantech Smart Service name breaks Integration
Description Entrapass integration does not connect to exacqVision. Product Expected Results Integration adds successfully and shows connected. Actual Results Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software
Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
Description Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product Steps to Reproduce Set up the camera to allow analytics. Note we do not support line cross for axis cameras. Expected Results We should be… Continue reading Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
Password Strengthening and Augmented Authentication Integration with S2
If this setting is enabled then it is possible with certain version of Server software, an API issue could occur. Specifically with the OVID plugin when integrating with S2. Product TESTED Version:Client Version: “22.12.2.0”Server Version: “22.12.5.0”evOVID plugin version 1.1.12.123380 Steps to Reproduce If the Password Strengthening and Augmented Authentication is enabled then OVID plugin will… Continue reading Password Strengthening and Augmented Authentication Integration with S2
Road AI LPR application with Hanwha Cameras
Overview Hanwha cameras may be configured with the Road AI license plate recognition application. The data from license plate captures can be viewed in the ExacqVision Client as text, sent as serial data over IP. The Road AI application is pre-installed and licensed from the factory on select camera models. This document will step through… Continue reading Road AI LPR application with Hanwha Cameras
Scenario Series – Illustra IQ Object Classification to Change ExacqVision Views
<br> The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a user that wants to use Event Monitoring to bring attention to an ExacqVision operator when someone parks in specific parking spaces. This could be used to prevent people from parking in forbidden areas,… Continue reading Scenario Series – Illustra IQ Object Classification to Change ExacqVision Views
Can’t Set an Email Profile When Kantech Software is Connected to The Exacq Server
Description When having Kantech Board connected to the Exacq Server, Client Software keeps refreshing the configs and that prevents the Exacq client from creating an Email notifications profile. affected version is 23.03 or lower Solution Updating ExacqVision Server and Client to version 24.03 or above. Updating the Kantech Entrapass to version 8.80 or above.