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Using the Illustra License Registration Tool

Overview Users entitled to free IP camera licensing from eligible Illustra cameras may easily claim a new license key for their exacqVision system online, without the need to contact Orders. NOTE: It is best practice to declare your eligible cameras and apply the generated license as a first step during NVR setup to prevent those… Continue reading Using the Illustra License Registration Tool

exacqVision Edge

Camera Recording Page Columns Missing on Fresh Install

Description The Camera Recording Page in the client doesn’t show any of the default options such as, IP Address, Camera Name, Video Detection, Record Status, Last Motion, Mac Address, Type, Model, Firmware. Product Exacq Client 23.06 and as early as 22.12 Steps to Reproduce Remove Exacq Vision Client completely from the Recorder, or any client… Continue reading Camera Recording Page Columns Missing on Fresh Install

Illustra Multisensor Backwards Compatibility

Background Over many years the number of Illustra camera related plugins had grown. An engineering effort was aimed at consolidating these to make selection of the appropriate plugin easier for users. exacqVision Server 24.03 represents a configuration shift which could affect users that attempt to downgrade the server application to versions earlier than 24.03. This… Continue reading Illustra Multisensor Backwards Compatibility

Thin Client Buffers When Searching at 16x’s and Higher Speeds

Description When watching search back in the Exacq WebService Thin Client at high speeds for longer duration’s the search will skip to the end of the search results. This results in a black screen after being able to view the searched contents and scrubbing the video at 16x’s speed and higher. Product exacqVision Web Service… Continue reading Thin Client Buffers When Searching at 16x’s and Higher Speeds

Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Description Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones. Product exacqVision Web Service 23.09.6.1 up to 24.03 Steps to Reproduce Expected Results Users should be able… Continue reading Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Attachment From Email Notifications Do Not Play on iPhone

Description Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email. Product exacqVision Server 23.09.6.0 Steps to Reproduce Expected Results Actual Results Solution Update to exacqVision Server 24.03 or higher. NOTE: If the email notification was created prior to exacqVision Server 24.03 it… Continue reading Attachment From Email Notifications Do Not Play on iPhone

Remote exacqVision Connection Diagrams

The method used for connecting to an exacqVision system from outside the LAN it resides on will depend on your network configuration and use case. Examples are provided below based on each method. Remote Connections Remote Connections are supported by exacqVision Server/Client 24.09 and above to facilitate connections from the exacqVision Mobile app. When considering… Continue reading Remote exacqVision Connection Diagrams

ASRock Industrial IMB-X1314 System Beep Codes

Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted… Continue reading ASRock Industrial IMB-X1314 System Beep Codes

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