Tag: Guest

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Why does my PTZ not work completely on the ACTi ACD2100 camera?

First, make sure that your Analog camera is using Pelco-D protocol and that its address is set to 1.

<br>

Also, in some versions of the exacqVision software, the speed is not correctly sent to the camera when using the Pan and Tilt functions. To fix this, adjust the speed bar under the Pan and Tilt controls.

<br>

Why-does-my-PTZ-not-work-completely-on-the-ACTi-ACD2100-camera.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

How is exacqVision NVR software licensed?

The exacqVision VMS software licenses a specific number of channels to a key based upon the server NIC’s MAC address.

A license includes the maximum number of IP devices, an SSA period for software updates, analog video channels for Hybrid NVRs, and the functional level for the software. The functional levels are:

  • Start
  • Professional
  • Enterprise

See the Features Matrix for comparison details.<br><br>

Multiple NICs

If you have multiple NICs, the MAC address of only one NIC must be licensed. MAC addresses of the individual cameras are not required for a valid license.

See also Which MAC address can I license?

Software Subscription Agreement

A license key is valid for the period chosen when ordering. This license key includes a Software Subscription Agreement (SSA) allowing the software to be updated to versions released prior to the expiration date. Updates add new functionality and features, and may address bug fixes.

When an exacqVision SSA expires, no functionality of the software is lost. The system will continue to operate as is, but you will no longer be able to update to newer versions as they are released.

Additional years of SSA are available for purchase at the time of initial purchase or at a later time.

A new license key may be imported to expand he number of connected cameras, enhance the feature level, or extend the SSA period without restarting the software.

See also How do I check the software subscription status on my exacqVision server?

Applying a License

See How do I apply a license to an exacqVision Server?

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Can I use an ExacqVision license on a computer with multiple NICs?

Yes. The ExacqVision software reads the MAC address for all the NICs in the computer and verifies that the license file matches the MAC address from any one of the NICs.

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

When exacqVision software is released, how long until the macOS and Linux versions are available?

All versions of exacqVision software are released at the same time because the code that runs on Windows is the same as the code that runs on the Linux and macOS platforms but compiled for each operating system.

exacqVision Server, Web Service, and Enterprise Manager are currently available for Windows and Linux.

The exacqVision Desktop Client is available for Windows, macOS, and Linux.

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

3rd Party Linux servers and recording to a NAS?

This process is not officially supported or endorsed by Exacq. Use at your own risk.

When the exacqVision Server software starts, it will look into the following location for storage purposes:

/mnt/edvr/*

NOTE – * – This is typically a number on systems built by Exacq.

Any volume that is mounted into the /mnt/edvr location will be available for storage.

NAS Setup

Here is an example setup using FreeNAS:

  1. In the BIOS Setup, set the hardware RAID (Striped with Parity).
  2. Set up FreeNAS on the computer server hard drive.
  3. Assign the system an IP Address.
  4. Set up NFS Share using FreeNAS.

Linux NVR

  1. If needed, log off as restricted user and log back in as an admin user.
  2. Launch the Terminal application.
  3. Create storage directoryfor your NAS location by typing:
    sudo mkdir /mnt/edvr/2
    NOTE – Ensure that there is not already a “2” directory – if so, pick a higher number
  4. Edit the /etc/fstab file to include the mounting of the NAS at startup by adding line
    %servername%:%/mnt/vce-nas/% /mnt/edvr/2 nfs defaults 0 0
    NOTE: %servername% is your full server name or IP address, and %/mnt/vce-nas/% is your NAS server mount point.
  5. Restart the exacqVision NVR Server to activate NAS Mount.
    sudo service edvrserver restart
  6. In the exacqVision Client, use the Storage tab to enable recording to /mnt/edvr/2.
  7. Verify that recordings are being stored on new mount point.
Categories
Knowledge Support Support exacqVision Server Categories Products

Why can’t I play back video from my 5 Megapixel cameras after export?

Some media players, such as Windows Media Player, have problems when playing back full 5 Megapixel MJPEG video images in the AVI format. This is a limitation of the default codecs in the media players, and it applies to both exports from the server and already exported EXE files.

<br>

One solution is to download the latest version of ffdshow from http://www.free-codecs.com/ffdshow_download.htm. Rev2676 from Feb. 11, 2009 specifically has been tested to resolve this issue (older versions might work, but this version is confirmed). When finished, restart the system.

<br>

Why-cant-I-play-back-video-from-my-5-Megapixel-cameras-after-export.pdf
Categories
Knowledge Support Documentation Support exacqVision Server Products

Does the exacqVision Server support automatic burning of video files to CD/DVD or USB?

Yes, exacqVision’s Auto Export profiles allow you to automatically burn a specified video event to a writable CD, DVD, or USB thumb drive. This function can easily be associated with a soft trigger button in the exacqVision Desktop Client using Event Linking.

CD/DVD writing is a one-time operation for each export. If using a USB thumb drive, Auto Export may be performed multiple times up to the drive capacity.

Auto Export is performed on the server, so the media you choose must be inserted into the NVR, not your Client workstation.

View our User Training Videos on Auto Export and Event Linking, or refer to the exacqVision User Manual for more information

<br>

Categories
Knowledge Support Documentation Support exacqVision Server Products exacqVision Integrations

What IP cameras are supported by ExacqVision?

IP Camera Integration Database

ExacqVision supports thousands of cameras from a large number of manufacturers. The IP Camera Integrations database provides a complete list of test records for supported camera models. Search by brand, model, or firmware version, and filter by camera feature.

The following video describes how to use the database to its full extent:

<br>

What if my camera isn’t listed as supported?

It would be impossible to list every camera ever made. However, just because a camera model isn’t listed doesn’t necessarily mean it will not work with ExacqVision. It DOES, however, mean that we cannot assure any features or functionality.

  1. If you find that a particular firmware version from your camera manufacturer is listed as supported on another model from the same brand, there is a good chance it will work with the same Plugin/Device Type listed.<br><br>
  2. If your camera supports Onvif, it may still work if you add it to your system selecting ‘Onvif’ from the Device Type selector. Note, that while Onvif is described as an open standard, not all manufacturers implement it adhering to the standards. Additionally, some advanced functionality may not be supported when using Onvif.

    Onvif compliant cameras are not usually considered “plug and play,” meaning that minor software revisions may be necessary to receive metadata regarding motion data or other signals.<br><br>
  3. If your camera provides an RTSP video stream, a final option may be to use the ‘RTSP’ Device Type. This would allow ExacqVision to record the video stream only. Features such as motion data, analytics, and inputs/outputs are not supported via RTSP.

Will Exacq support my camera?

While Exacq supports a very large number of cameras, that cover a wide range of capabilities and features, we also understand that your particular camera or firmware may not be listed as supported.

What can you do? See the below section.

Submit a request for testing

  1. From the IP Camera Integrations database, click Can’t Find Camera?
  2. Complete the New IP Camera Integration Suggestion form.
  3. Check ‘I’m not a robot,’ to pass the Captcha test.
  4. Click Submit Form.

This form will provide your request to our Product Team for consideration. Please be aware that we plan our releases months in advance, and we can not guarantee that support for your camera will be available in a specific time frame. If you have a sizeable project that requires a camera we do not support please contact Sales to discuss your requirements.

<br>

Categories
Knowledge Support Support Categories Products exacqVision Hardware

Replacing or Adding a Hard Drive Using Windows

If you have replaced a failed/failing hard drive, or added an additional hard drive to your Windows system in a JBOD (non-RAID) configuration, the steps below will guide you through setting up the drive for recording using Windows OS tools.

NOTE: It is best practice to make hardware changes with the system powered off.<br><br>

  1. Log into the operating system of the system running the ExacqVision Server application with administrator privileges.<br><br>
  2. Open the Disk Management tool.
    • Windows 11, 10, 8, 7
      Click on the Windows (Start) icon and begin typing ‘Create and format’ or ‘Disk management’ to locate the ‘Create and format hard disk partitions’ option from the Control Panel. Click to open it.
      <br><br>
  3. The newly added disk will not be listed by Windows until it has been configured. Windows will typically detect this and automatically prompt you to initialize the new disk. If it does not, simply open the ‘Action’ menu and select ‘Rescan Disks’.
    <br><br>
  4. In the pictured example, this is the second SATA spinning hard disk added so it is listed as ‘Disk 2’ under ‘Select disks’.

    Modern disk sizes, greater than 2 TB, require you to select ‘GPT (GUID Partition Table)’ as the partition style. Select ‘OK’ to continue.
    <br><br>
  5. The disk now appears as ‘Unallocated’ space.
    <br><br>
  6. Right-click the ‘Unallocated’ space and select ‘New Simple Volume…’ to begin the New Simple Volume Wizard.
    <br><br>
  7. In the New Simple Volume Wizard, click ‘Next’.<br><br>
  8. You will be asked to specify the volume size. By default this should automatically be set to the size of the entire disk, creating one large partition for the entire disk. This is fine for ExacqVision use and will create one “Drive Letter” for each partition seen by Windows. Click ‘Next’.
    <br><br>
  9. The example system, pictured, already has a C: volume for the operating system, as well as a D: volume for the first recording disk. You may select any unused drive letter for your new volume, but it is common to select the next sequential letter, in this case E:, so click ‘Next’.
    <br><br>
  10. Use the default chosen, ‘NTFS’ as the File System for the new volume and the ‘Default’ Allocation unit size. You may leave the Volume label as ‘New Volume’ if you choose. Click ‘Next’.
    <br><br>
  11. Click ‘Finish’ to accept your selections and close the wizard.<br><br>
  12. The system will quickly format the new volume and you will see this listed in the Disk Management screen.
    <br><br>
  13. Before ExacqVision can see this new volume and use it for recording you must restart the ExacqVision Server service.<br><br>
  14. Click on the Windows (Start) icon and begin typing ‘Services’, and click to open Service from the Control Panel.
    <br><br>
  15. Locate ExacqVision Server, click to highlight it, and choose one of the following:
    • Click the ‘Restart’ icon from the toolbar.
    • Click the ‘Restart’ link from the left-hand options.
    • Right-click the highlighted ExacqVision Server row and select ‘Restart’.

<br>

Categories
Knowledge Support Support exacqVision Client Categories Products

Creating Child Maps

NOTE: Enterprise licensing is required to create child maps.

To create a child map, open the ExacqVision Desktop Client and complete the following steps:

  1. Click the Maps node on the navigation tree to open the Maps page.<br><br>
  2. From the maps tree, click to highlight an existing map you wish to be the parent map to the child map you are about to create.<br><br>
  3. Click the New button below the maps list panel.<br><br>
  4. Name the child map.<br><br>
  5. Give the map a description (optional).<br><br>
  6. Click Map Image and load the image you want to use.<br><br>
  7. You also have the option of using the Add Icon button to upload a thumbnail image to display in the map tree for this map. The icon drop-down allows you to select from previously used icons.<br><br>
  8. From the Available Items panel drag the appropriate cameras to their position in the map.<br>
    NOTE: You may also drag input triggers, soft triggers, output alarms, audio devices, serial data streams, web panels, and access control integrations onto maps.<br><br>
  9. Click Apply.<br>
    NOTE: If you do not add at least one device to the map, you cannot click Apply.<br><br>
  10. The parent map now lists this map as a child map.<br><br>
  11. Repeat steps 2-9 to create additional child maps. <br><br>
  12. Returning to the parent map, you may drag the child map from your list of Available Items onto it allowing users to navigate from the parent to the child map.

    See also: Maps from our Video Library<br><br>

<br>