Tag: Guest

Can’t reinstall the EM server

When uninstalling Exacq EM server version 23.06 or above and reinstalling it again on the Windows unit, It will not complete the installation and ask to close the open session even if no sessions are open. Root cause The root cause of this issue is The Microsoft Open Database Connectivity (ODBC) that was not removed… Continue reading Can’t reinstall the EM server

Maximum Days to Keep Bounding Box Metadata Explained

Description Despite adhering to Analytic Metadata Best Practices, users could encounter storage or performance issues. Symptoms, such as software performance issues or operating system drives that fill up, may be encountered as a result. More devices than ever today are implementing advanced analytics to detect and classify objects within camera views or audio. Many of… Continue reading Maximum Days to Keep Bounding Box Metadata Explained

Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9. Products  Steps to Reproduce  Add a new camera either by scanning or by IP. Expected Results  Camera adds… Continue reading Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

FFNI on stream %1 – %2

FFNI on stream %1 – %2 Description FFNI indicates First Frame Not I-frame. The psfpi plugin cannot start recording on a P/B-frame since these cannot be decoded. The FFNI metrics/logging is accounting for the fact that frames were dropped. Possible symptom is “smearing” of video occasionally “snapping” back to clear image. The stream ID will determine… Continue reading FFNI on stream %1 – %2

Using the Axis I8116-E Network Video Intercom with ExacqVision

This article applies to the Axis I8116-E Network Video Intercom using firmware 11.8.66. ExacqVision does not currently support SIP calling functions. However, this device can be integrated for interactive operation with ExacqVision as detailed here. In the example that follows we will step through an example scenario wherein pressing the door station call button brings… Continue reading Using the Axis I8116-E Network Video Intercom with ExacqVision

Edge Server Application Stops Shortly After Starting on Illustra Cameras

Description Users setting up the ExacqVision Edge or Edge+ application on Illustra cameras may see the application running and connect to it only to find it stops running shortly thereafter. This is likely due to changing the default ‘Enable Event Record’ setting on the camera. <br> Product Cameras: Edge Server <br> Steps to Reproduce <br>… Continue reading Edge Server Application Stops Shortly After Starting on Illustra Cameras

Exacq I/O USB module Output Mapping in Exacq

Description This document will outline the mapping of the USB I/O module for the output alams in exacq Product Exacq Server Exacq Integrations Output 1 – Relay ( 1 on image )Output 2 – Output 1 ( 2 on image )Output 3 – Output 2 ( 3 on image )Output 4 – Output 3 (… Continue reading Exacq I/O USB module Output Mapping in Exacq

Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. <br> Product <br> Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008 <br> Expected Results Analytic events, including those caused by motion… Continue reading Failure to Receive Events from Illustra Pro Gen4 Multisensor