Tag: Freezing

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Knowledge Support Support exacqVision Server Categories Products

Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

Description 

The Axis cameras are choppy and freezing on the exacqVision Client Live view page and when checking the logs showing. 

AxisPI Warning 10.100.1.35 EdgeStor - error 56 attempting to get<br>the list of disks. This command will be retried in 30 seconds..
AxisPI Verbose 10.100.1.35 Network error 56 from request<br>axis-cgi/disks/list.cgi?diskid=all using scheme https.

Product 

exacqVision Server 22.03 to 22.06

Steps to Reproduce 

Install exacqVision Server version 22.03 or 22.06 and connect to Axis cameras

Solution

Updating the ExacqVision server to version 22.09.5.0

Windows 64bit, here

Windows 32bit, here

Ubuntu Linux 64bit, here

Ubuntu Linux 32bit, here

Categories
Knowledge Support Support exacqVision Server Categories Products

LC Series IP Servers with H-110M Motherboards Freezing

Issue

Customers using exacqVision LC Series IP servers with H110M motherboards need to upgrade to Ubuntu 18.04 to avoid an issue in which the client could freeze the system.

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Resolution

Model Number and Motherboard information can be found in the System Information section on the System tab. (Configuration > YOUR SYSTEM NAME > Configure System > System Tab)

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Both the recovery instructions and operating system can be downloaded from our support downloads page at https://www.exacq.com/support/downloads

NOTE: Use the following credentials when prompted.

  • Username:  guest
  • Password:  exacqvisionip

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Instructions

USB-KEY Recovery Instructions > Linux USB Key Recovery Instructions.pdf

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Recovery Image

OSImages > Ubuntu 18.04 > Linux-1804-20191103.zip Size: 4.92 GB

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