exacqVision Web Server Black Screen Troubleshooting

Description  Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product  Steps to Reproduce  Expected Results  Actual Results  Possible Solution Pro Tip With the permission of the Integrator/Customer create a temporary user which will allow you to test both the Web Browser/Thin and Mobile… Continue reading exacqVision Web Server Black Screen Troubleshooting

WFE Logs Growing Unexpectedly Large

Description  The WFE log file was]observed to be 30 GB and was filling the OS partition Product  exacqVision Web Server v21.06 Solution For reference the WFE Log File Locations are: Linux Windows Fully purge the exacqVision Web Server softwareVerify the exacqVision Web Server install folder has been removedReinstall exacqVision Web ServerWFE file sizes should then… Continue reading WFE Logs Growing Unexpectedly Large

ExacqVision Web Server 22.09.0 Searches Return Black Screen

Description  Web Service running 22.09.0 can experience an issue where searches from the web can return a black screen and then become stuck in that state. The web service must be restarted to clear the issue, but it will likely reoccur. Product  ExacqWebService 22.09.0 Solution Update to exacqVision Web Server 22.09.1 or higher See exacqVision… Continue reading ExacqVision Web Server 22.09.0 Searches Return Black Screen

exacqVision Default Ports

Description  The following is a list of default port numbers used by exacqVision software. NOTE: Many ports listed below may only used with certain configurations or by optional services and integrations. Products Port List PortDescription25Simple Mail Transfer Protocol (SMTP)80exacqVision Web Server/exacqVision Enterprise Manager (HTTP)How to change Web Service portsHow to change EM web ports389LDAP (Lightweight… Continue reading exacqVision Default Ports

Enabling and Troubleshooting exacqVision Web Server Relay Service

Description  Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR.   Product  Prerequisites  Solution Troubleshooting  In the event the Relay URL is missing or having any other… Continue reading Enabling and Troubleshooting exacqVision Web Server Relay Service

How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility

Title How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility Description  The exacqVision Software Updates Packaging Utility offers an option to Upload a License File.    The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”.  In… Continue reading How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility

exacqVision Web Service Configuration Login Failed – Credentials / Password not working  

Description Instructions for recovering access to exacqVision Web Service configuration.   Product Steps to Reproduce From the exacqVision Web Service landing page select Web Service Configuration  Enter username and password and click Login   Expected Results Web Service Administration page is displayed Actual Results Message “Login failed. This attempt has been logged.” Solution exacqVision Web Service… Continue reading exacqVision Web Service Configuration Login Failed – Credentials / Password not working