Tag: exacqVision Server

How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched

Title How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched Description  The “Always prompt for credentials” option requires you to enter a username and password every time you start the exacqVision client.Product exacqVision Client Solution Select the Always prompt for credentials for the server(s) on the Add Systems Page.See the Manually adding a… Continue reading How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched

No motion detection on the bottom when changing to the corridor mode for the HikVision cameras

When changing the windows for the HikVision cameras to the corridor mode, it will not trigger the motion on the bottom because it’s not supported by Exacq yet. This feature will be supported on the ExacqVision Server version 22.03.

ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked

Product exacqVision Server 6.2 to 7.2.3 <br> Symptom ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked. This is because the XML is reporting the secondary context as being an independent PTZ which is something generally used for fisheyes where PTZing one stream… Continue reading ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked

exacqVision Server fails to start

Affected platforms exacqVision Server 9.8 <br> Description When a file “C:\Program” exists, the Windows Service Control Manager (SCM) will fail to start the exacqVisionServer service. <br> Workaround Perform the following steps: <br> Resolution Update to exacqVision Server 19.03.0 or higher

Enabling Core Dumps on Linux/Ubuntu with exacqVision Server

Beginning with exacqVision Server 9.8.x, enabling or disabling exacqVision core dumps may be performed as follows:To Enable: Open Terminal sudo touch /usr/local/exacq/server/enabledumps There is no need to restart the service for any reasonWithin 1 second, SysmgmtPI will log SYSMGMTPI: enabled core dumps If the server crashes, you may grab the dump file /usr/local/exacq/server/logs/core_dump.gz(Prior to 19.03.x, the location was /usr/local/exacq/server/blob/core_dump.gz)This… Continue reading Enabling Core Dumps on Linux/Ubuntu with exacqVision Server

ExacqVision Server version 9.8 or higher requires Windows PowerShell.

Symptom: exacqVision Server service fails to start with Error 1053:  The service did not respond in a timely fashion.   <br> Problem: Windows Server 2008 does not include Windows PowerShell which is required on exacqVision Server versions 9.8 or higher. <br> Solution: Option 1:  Stay at exacqVision Server 9.4 Option 2: Upgrade the operating system to a supported… Continue reading ExacqVision Server version 9.8 or higher requires Windows PowerShell.

exacqvision Server May Not Enable NTP Sync On Certain Onvif Cameras

Issue When exacqVision Server connects to an IP camera, it normally configures the camera with the IP address of an NTP time server, so that the camera will automatically keep time synchronized. Normally, cameras will then enable sync. However, some ONVIF cameras, such as Honeywell H3W2GR1 or Tyco Security Products Essential 4, do not automatically… Continue reading exacqvision Server May Not Enable NTP Sync On Certain Onvif Cameras

Replacing a Drive in an LSI 3ware RAID Array

To install a replacement drive in an exacqVision system with an LSI 3ware RAID array, complete the following steps.<br> NOTE: This procedure requires a Phillips-head screwdriver and approximately 20 minutes to complete.<br> If applicable, close the exacqVision Client software, log out of the operating system user account, and log in as an administrator. To log out… Continue reading Replacing a Drive in an LSI 3ware RAID Array