After performing all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address. A search for the devices MAC address in Cloudvue Manager does not return any results.
Product
exacqVision Server
Steps to Reproduce
Perform all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address.
Access Cloudvue Manager
Select Search then Search Video Devices
Enter the MAC address of the NVR and press enter to search
Expected Results
MAC address is found
Actual Results
MAC address is not found
Solution
In the exacqVision Client delete the archive target
Change the following line in archivepi.xml to ensure the system is using the endpoints used to reach Cloud Drive 2.0
Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision.
NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything.
Product
exacqVision Server
exacqVision Client.
Exacq Hybrid NVRs with Stretch capture cards
Expected Results
Stretch cards show in exacqVision Server and Client.
Actual Results
Stretch cards do not show in the exacqVision Server or Client.
Open the ExacqVision Desktop Client application and click the gear icon from the upper-left toolbar to enter Configuration mode.<br><br>
Using the navigation tree along the left-hand side, locate the name of the server. If this is a new system that has not been renamed it will simply read ‘ExacqVision Server’.<br><br>
Click the plus (+) icon beside the server name to expand the options, then click on the Configure System node.<br><br>
Then navigate across the top to the Network tab.<br><br>
Select the interface you want to change.
On a dual NIC system, you should have a ‘Data’ and a ‘Management’ interface. It is recommended to use ‘Data’ for camera connections and ‘Management’ for all other network traffic coming in and out of the server. See the Example Network Diagram for Dual NIC Systems, that illustrates this concept.<br><br>
The right-hand side of the Network settings will populate with the settings for the selected interface you chose on the left.
Within Network Configuration you may choose Dynamic or Static. Dynamic will obtain an IP address automatically from an available DHCP server on startup. To set an IP manually, select Static.<br><br>
Enter the desired static addresses for:
IP Address
Netmask (Network Mask)
Gateway
Primary DNS (required)
Secondary DNS (optional)
If you are unsure of these settings, please check with the network administrator of the installation site. Ensure that the IP Address is not in use by another device on the network.<br><br>
Once completed, click the Apply button. Allow a moment for the system to update the network settings. You can then add it to your ExacqVision Client.
Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit. To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page.
Products
ExacqVision Server
Illustra cameras
Steps to Reproduce
The failure mode was intermittent and may require multiple restarts of the ExacqVision Server or just the Exacq server service in order to manifest on server software versions between (but not including) 21.12 and 22.09.
Expected Results
The expectation is that the Illustra camera video streams would be available for display on the ExacqVision clients.
Actual Results
Occasionally, the Illustra camera video streams display as “VIDEO LOSS” panes on the ExacqVision clients.
Solution
Downgrade to exacqVision Server version 21.12 or once available upgrade to exacqVision Server version 22.09 or higher.
Event Linking gives you the power to create automated actions based on your selected events. Sending email notifications when motion is detected, activate an alarm output when an input trigger is detected, automatically export a video clip when a button connected to an input is pressed, turn a PTZ camera to a preset point if motion is detect on another camera, and much more… a wide variety of combinations can be achieved.
Configuring your Auto Export settings allows you to create profiles which can be utilized by Event Linking to trigger automated file exports, or burning CD/DVDs, on your chosen activity, such as a trigger input, a serial data keyword, access control event, and more.
How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility
Description
The exacqVision Software Updates Packaging Utility offers an option to Upload a License File. The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”. In the event this fails the following instructions can be used to create an update package zip file manually to included older versions of exacqVision Software which than can be imported as a zip file in exacqVision Enterprise Manager
Notice
Video available, 2022-04-27 Software Updates Packaging Utility and Legacy Releases, Knowledge Base Article #10156
Product
exacqVision Client
exacqVision Server
exacqVision Web Server
Enterprise Manager
Objective:
Create a Packaging Utility zip file to be used as a template
Download installers for older versions of exacqVision Software
Modify the contents of the zip file, specifically evFileInfo.txt. to include needed packages
Enter the SSA “Software Subscription Agreement” Expiration Date
Expand the results
Download the desired software, any combination of Client, Server or Web Service for the desired platform
Move the downloaded software to the folder created in the sub-folder created earlier
Modify evFileInfo.txt
The evFileInfo.txt file, included in the zipped packaging utility will have a section similar to that in lines 8-22 of the following example for each software installer included in the package. These sections can be duplicated, then modified to create additional sections for manually downloaded packages.
Example
In this example In addition to the most recent version(s) we have an NVR with an expiration date of 2019-12-27. It is running on an Linux 64-bit OS so as a result will need to add ev-Server-Linux-x64 Version 19.12.6.0 to evFileInfo.txt.
Create Initial Packaging Utility Zip File as described above
Extract the contents of the Packaging Utility Zip File
Follow the Download Legacy Software section to download the 19.12.6.0 Windows x64 server software.
Open evFileInfo.txt with a text editor (Notepad++ recommended)
Copy a package section (lines 8-22) and paste at the end of the file
Modify the following lines
Change Package Header from [ev-Server-Windows-x64-22.03.1.0] to [ev-Server-Linux-x64-19.12.6.0]
There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion
Fix
The issue was solved on ExacqVision Server version 22.03 or higher
