Tag: exacqVision Server

Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup

Description  After performing all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address.  A search for the devices MAC address in Cloudvue Manager does not return any results. Product  exacqVision Server Steps to Reproduce  Perform all steps found in Knowledge Base… Continue reading Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup

Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

Description  The Axis cameras are choppy and freezing on the exacqVision Client Live view page and when checking the logs showing. Product  exacqVision Server 22.03 to 22.06 Steps to Reproduce  Install exacqVision Server version 22.03 or 22.06 and connect to Axis cameras Solution Updating the ExacqVision server to version 22.09.5.0 Windows 64bit, here Windows 32bit,… Continue reading Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

Stretch cards not showing in exacqVision server/client but showing in OS

Description  Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product  Expected Results  Stretch cards show… Continue reading Stretch cards not showing in exacqVision server/client but showing in OS

Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Description Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit.  To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page. Products ExacqVision ServerIllustra cameras Steps to… Continue reading Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Event Linking

Event Linking gives you the power to create automated actions based on your selected events. Sending email notifications when motion is detected, activate an alarm output when an input trigger is detected, automatically export a video clip when a button connected to an input is pressed, turn a PTZ camera to a preset point if… Continue reading Event Linking

Powershell Group Policies Blocking exacqVision Server Scripts

Description  Group Policy settings have been observed to block exacqVision Server Scripts even after the machine has been removed from the domain. Product  Actual Results  Expected Results  Verification Resolution -Run the following command replacing Script.ps1 -If one or more of the scripts fails after then a re-image may be necessary.  <br>

How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility

Title How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility Description  The exacqVision Software Updates Packaging Utility offers an option to Upload a License File.    The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”.  In… Continue reading How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility