Description issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time. Product ExacqVision Server versions 23.09 & 24.03 & 24.06 Steps to Reproduce 1) install 23.09.9.0 exacqvision server software2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.0083) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection4)… Continue reading Performance issue when analytics enabled on Exacq
Tag: exacqVision Server
De-elevation not working on Ubuntu 20.04 and higher
Product exacqVision Server Steps to reproduce Use the following command per the hardening guide sudo dpkg-reconfigure –p low edvrserver Expected Results De-elevating the exacqVision Server Actual Results Getting the following error Solution The fix for this issue will be back patched to 24.03.X We strongly recommend checking our Exacq server release notes to be aware… Continue reading De-elevation not working on Ubuntu 20.04 and higher
Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision
Description When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision. Product exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70. Steps to Reproduce Expected Results All Kantech inputs are displayed. Actual Results Solution The Kantech team has… Continue reading Kantech – Entrapass ver 8.70 & 8.62 stops showing the outputs and inputs in exacqVision
analyticpi plugin fails to load
Description Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”. <br> Product <br> Expected Result Users expect the analyticpi plugin to show a Version number… Continue reading analyticpi plugin fails to load
Illustra Multisensor Backwards Compatibility
Background Over many years the number of Illustra camera related plugins had grown. An engineering effort was aimed at consolidating these to make selection of the appropriate plugin easier for users. exacqVision Server 24.03 represents a configuration shift which could affect users that attempt to downgrade the server application to versions earlier than 24.03. This… Continue reading Illustra Multisensor Backwards Compatibility
Attachment from Email Notifications do not Play Back
Description Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email. Product exacqVision Server 23.09.6.0 Steps to Reproduce Expected Results Users should be able to play back the native attached file. Actual Results The attachment will open, but only shows an empty out… Continue reading Attachment from Email Notifications do not Play Back
Samsung Cameras not connecting to Client after Updating to 23.06.1
Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1
Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
Description Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product Steps to Reproduce Set up the camera to allow analytics. Note we do not support line cross for axis cameras. Expected Results We should be… Continue reading Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
LDAP connection requirements
Description:- In order to succeed in the remote client authentication via LDAP, We will need to make sure that we have the following three points. The way Kerberos tickets work is that we need all three points able to see and connect to each other, so we need to check these requirements before establishing the… Continue reading LDAP connection requirements
False Drive Offline status on some Q-series models
Description Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models