Tag: exacqVision Client

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NIC Bonding on exacqVision Client and Server

Beginning with version 5.10, NIC bonding is supported on exacqVision Client and Server. The following sections contain requirements and steps for enabling NIC bonding. <br>

Linux Ubuntu 10.04 and Later

Install ifenslave-2.6 package. <br>

apt-get install ifenslave-2.6 <br>

Add bonding module to modules list by editing /etc/modules. <br>

sudo gedit /etc/modules <br>

Add “bonding” at the end of the file. <br>

Load the bonding module. <br>

sudo modprobe bonding <br>

Windows 7 Systems Manufactured Before December 2013

You must be using Powershell version 2.0 and Intel Ethernet Adapters. NIC teaming is enabled by default in the Intel driver, so no additional steps should be necessary. <br>

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exacqVision Client and Server version 5.10 and Later Cannot be Installed on Ubuntu 6.06

Beginning with version 5.10, exacqVision Client and exacqVision Server cannot be installed on Ubuntu 6.06. An error message will appear during installation indicating that “Dependency is not satisfiable.”<br>

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Changing the Resolution of additional streams Illustra Flex Cameras

Problem

If multistreaming is enabled on an Illustra Flex camera, you cannot use ExacqVision Client to change the resolution on any stream except for the last stream added. Affects firmware earlier then 3.0.5.

Workaround

If you want to change the resolution on a previously added stream, you must first delete any streams added after that stream. After the resolution is changed, you can then add streams as desired.

Solution

Update camera firmware to version 3.0.5 or higher.

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Why don’t I see the layout icons on top of my screen?

This can happen if you have highlighted the Views icon on the left hand side of the live view.  Since a View has a predefined layout, there is no option to choose a new one from the top menu.  If you would like to change the layout and choose cameras for it, you will need to click on the “Cameras” icon on the left hand tree near the bottom.

This can also occur if a user has accidentally pressed the F8 key at the top of the keyboard, which toggles the toolbar from being displayed or hidden.

In some cases you may have an older version of client in which there was a feature that is no longer enabled that limited the views to the number of connected cameras.  A simple client upgrade will solve this.

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ExacqVision Client Auto-start on Linux-based Systems

Every ExacqVision server is preconfigured to automatically start the ExacqVision Client software after system startup. To disable this feature, run the following commands in a Terminal console:

sudo mv /home/user/.config/autostart/evc.desktop /home/user/.config/autostart/evc.bak<br>
sudo mv /home/admin/.config/autostart/evc.desktop /home/admin/.config/autostart/evc.bak

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To reverse this procedure, run the following commands:

sudo mv /home/user/.config/autostart/evc.bak /home/user/.config/autostart/evc.desktop<br>
sudo mv /home/admin/.config/autostart/evc.bak /home/admin/.config/autostart/evc.desktop

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To configure ExacqVision Client to automatically start on third-party Linux-based ExacqVision systems, complete the following steps:

  1. Run Terminal.
  2. Type sudo gedit
  3. Enter the admin password.
  4. Cut and paste the following into the file:

[Desktop Entry]
Version=1.0
Encoding=UTF-8
Name=exacqVision Client
Comment=Load exacqVision Client
Exec=/usr/local/exacq/client/edvrclient
Terminal=false
Type=Application
Categories=
GenericName=

  1. Save the file as exacqVision edvrClient.desktop.
  2. Navigate to File System by typing etc/xdg/autostart/
  3. Click Save.

NOTE: To automatically start a second instance of ExacqVision Client, create a copy of the file and name it exacqVision edvrClient2.desktop. Repeat as desired to automatically start additional client instances, incrementing the number in the filename each time.

  1. Restart the system.

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Using Panasonic Input Triggers

When a digital input is triggered on a Panasonic camera, the camera transmits a single alarm to indicate the condition. This means that the triggered state cannot be seen on exacqVision Client’s Trigger Input page. To test Panasonic digital inputs, you must use them with Event Linking or Event Monitoring.

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Using-Panasonic-Input-Triggers.pdf
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Lower Frame Rates Displayed than Expected

At times, the number of frames per second displayed on an exacqVision system might be lower than expected. This can be caused by network bandwidth, the processor, or the display driver. To determine the cause of the issue, click the kB/s indicator in the exacqVision Client status bar multiple times to cycle through the following information:

  1. kB/s (total bandwidth)
  2. rfps (received frames per second)
  3. dfps (decoded frames per second)
  4. fps (displayed frames per second)

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Take note of each parameter and compare them as follows:

  • If rfps is lower than the configured frame rate on the server, the network bandwidth is limiting the frame rate displayed.
  • If dfps is lower than rfps, the processor is limiting the frame rate.
  • If fps is lower than dfps, the display driver is the limiting factor.
  • If fps equals the configured frame rate on the server, exacqVision is displaying every encoded frame.
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Locating Server and Client Crash Dump Files

ExacqVision Server crash dumps can be found in the server log folder, typically C:\Program Files\exacqVision\Server\logs. The location of ExacqVision Client crash dump files varies based on the operating system. <br>

Windows Vista SP 1, Win 7, Win 8, Win 10, Win 11

  1. Click Start.
  2. Type %APPDATA%\edvrclient\logs and press Enter.
  3. Look for entries with a .DMP extension.

Windows XP

  1. Click Start and select Run.
  2. Type drwtsn32 and press Enter.
  3. Find the log file path (normally C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson).
  4. Copy and paste the path into the Run window and click OK (not shown)

MacOS

  1. Select the Go menu.
  2. Select Go To Folder.
  3. Type /Users/“Username”/Library/Logs/DiagnosticReports/. (In versions 10.4 and 10.5, replace DiagnosticReports with CrashReporter.)
  4. Click Go.