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Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only

If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client.

The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And search for archived videos.

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Knowledge Support Support exacqVision Client Products

Saving Image From Live View Fails For Illustra IFS04-D12-OIA4

Description 

Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560×1440 (16:9) and the format is either H.264 or H.265.

Product 

  • exacqVision Client 22.12.2

Steps to Reproduce 

  • When viewing the camera in Live Views
  • Right-Click the Live Image and choose save Image or Save Image As

Expected Results 

  • An image can be saved

Actual Results 

  • An exacqVision Client Error is displayed “Failed to generate image”

Solution

Change the resolution to 2560×1920 (4×3) or since the issue is not present when using the ePlayer, leave the resolution at 2560×1440 (16:9), export video and save the image from the exacqVision ePlayer.

Confirmed to be fixed and scheduled for the March 2023 release.

See AES-281 for additional updates.

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Knowledge Support Support exacqVision Client exacqVision Server Categories

How to search the archived data on Cloud Drive V1.0

How to search the old archived data on Cloud Drive V1.0 while you are using Cloud Drive V2.0 on ExacqVision Server

  1. Disconnect the Client from the server. (This machine+client will ONLY be used for searching 1.0 moving forward)
  2. On another client/machine, delete the Archiving -> Cloud Drive (Legacy) target.
  3. Create and configure the new Archiving target pointing to Cloud Drive 2.0.
  • All clients, except the one from “Step 1” can search Cloud Drive 2.0.
  • DO NOT reconnect that client to the server. You will lose the ability to search for 1.0 videos.
  • Don’t delete the server from the systems page or you will lose the saved configs.
  • The Client can be closed, it just cannot reconnect to the server.
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exacqVision Client Products

MAC OSX Clients Will Show a Cropped View of Cameras

Description 

When using a single views either a multi camera view or a single camera view 2 different issues can be seen in a MAC client.
1. The image will be zoomed and will switch after 5-15 seconds back to a normal view- then back to a zoomed in Field of View.
2. The image will look different in a single camera view vs a multiple camera view. Image will be stuck in what appears to be a zoomed in field of view.
EXAMPLE:

Product 

macOS Monterey Version 12.6
Note- this could be on more releases and not validated.
Seen on Exacq Client 22.06 and 22.09

Steps to Reproduce 

  • Created a single camera view and the camera appears zoomed in.
    Created a multiple camera view and the camera looks as intended.

Expected Results 

Both views should show the same Field of View.

Actual Results 

The results are different.

Solution

Turn off VGA acceleration and Decoding in the Client Settings.

This is resolved in 23.06.0 client version

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Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Stretch cards not showing in exacqVision server/client but showing in OS

Description 

Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision.

NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything.

Product 

  • exacqVision Server
  • exacqVision Client.
  • Exacq Hybrid NVRs with Stretch capture cards

Expected Results 

Stretch cards show in exacqVision Server and Client.

Actual Results 

Stretch cards do not show in the exacqVision Server or Client.

Solution

Try a clean re-install of the OS.

Categories
Knowledge Support Support exacqVision Client Categories exacqVision Hardware

M-Series Embedded exacqVision Client Differences

Description 

The following is a list of differences that will be found when comparing the exacqVision Client running on an M-Series server and that of the client running on any other machine.

Product 

  • Embedded exacqVision Client
  • exacqVision M-Series

Solution

Important:  These differences only apply to the exacqVision Client running on the M-Series itself!   If you are using a client on a different machine these restrictions will not be there.  Case in point.  Locally on the M Series you cannot view 5mp cameras due to a decoding limit on the hardware.  However, they record fine, and can be viewed on remote clients. 

Embedded Client GUI

Description

  • The embedded client is the full edvrclient GUI with some small modifications

Client Differences

  • New features
    • Resolution configuration
    • Logout button
  • Removed pages
    • Systems
    • Add systems (Will only connect to local server)
    • All enterprise pages
    • Joystick Configuration
    • Burn Disc button and dialog
  • Removed features
    • ePlayer
    • exacqReplay (video out is unable to support overlapping video)
    • Print Image
    • Copy Image to Clipboard
    • Client side dewarping
  • Limitations
    • No opacity support over video. We do some rounding to 0%, 50%, and 100%, where 50% draws with a crash hatch pattern
    • Decoder limitations. You may get “Unable to decode” if we run out of decoder resources.
    • NOTE: Resolutions must be less than 1936×1936 (Decoder imposed limitation, originally chosen for pre-allocating all decoder buffers)Failed to allocate resources for the decoder (out of resources before attempting to decode).Failed to decode the first 20 frames of a stream without. This could mean we’re out of resources or the decoder may not be able to decode the stream, but we don’t know which. Attempted to use video out (display) but another instance already has video out locked. Only one client instance can display video at a time. Close the other client and retry.
  • Differences
    • Limited to 9 panel layouts and below
    • PDF help instead of CHM help
    • Live defaults to 2×2 with no cameras on startup
    • Default timeout is enabled at 1 minute
    • Audio and client disk space indicators disabled by default
    • Default associations opacity = 0 (vs 50)
    • All trees no longer have a system level
    • System selection is hidden on all pages that have it
    • The config tree item that used to say the system name now says “System Information”
    • No GPU decoding support

Admin mode vs User mode

  • NOTE: These differences are not specific to dynacolor. They are the same as the differences between the “User” account and “Admin” account on a regular Linux image.
  • Only available in admin mode:
    • As a rule of thumb anything that needs to open a browser should not work
    • About -> Update
    • Camera Item Config page -> IP hyperlink
    • Unable to change “Show Configuration Mode to Operating System Restricted Users” setting
    • Add IP Cameras -> Right click open in browser
    • Connection details -> IP hyperlink
    • Help Menu
      • What’s new
      • Knowledge base
      • Support Resources
      • Software subscription information
      • Product registration
    • PoE Management page -> Right click open in browser
    • Support export -> Upload

Only saving locally supported

  • System Information -> System Log export does not contain system report information, serial, model, MAC, license, etc.
  • Configure System -> Release notes and software subscription info hyperlinks
  • Systems Page -> Product Registration and privacy policy
  • Video Panel -> Right click properties IP hyperlink
  • Differences
    • Save and open file dialogs use limited dialog
    • This dialog is limited to just the exacqVision Files folder and USB keys
Categories
Knowledge Support Support exacqVision Client Categories

How to Create a Video Wall in exacqVision Using VideoPush

Description 

The following instructions and resources can be used to configure a Video Wall using VideoPush in exacqVision.

Product 

  • exacqVision Client

Solution

Enable Video Push

Video Push must be enabled for each client which will be part of the Video Wall.

  1. Navigate to Config (Setup) page > Client > Video Push.
  2. Check the Enable Receiving Display.
  3. Give the instance a unique Display Name.

Layouts

If one of the provided templates does not reflect your video wall configuration, use Layouts to create a custom one.

  • Navigate to Config (Setup) page > Layouts.

Creating a Video Wall

  1. Navigate to Config (Setup) page > Video Walls.
  2. Select New.
  3. Enter a name for the video wall in the Name field.
  4. Select a layout option.
  5. Drag Available Applications i.e., the Video Push enabled client instances to the appropriate panel(s).
  6. Select Apply.

Send Video to The Video Wall Using VideoPush

  • Navigate to Live View.
  • Click the VideoPush icon in the toolbar.
  • Use the Mode, drop-down to select the Video Wall arrangement made in the previous steps.
  • Select Send.

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Resources

Video Series Configuring a Video Wall https://www.youtube.com/watch?v=gHht8yKj5xE

Enabling Video Push exacqVision Client Users Manual https://docs.johnsoncontrols.com/exacq/r/Exacq/en-US/exacqVision-Client-User-Manual/22.06/Live-window/VideoPush-window

Layouts exacqVision Client Users Manual https://docs.johnsoncontrols.com/exacq/r/Exacq/en-US/exacqVision-Client-User-Manual/22.06/System-configuration/Layouts-window

Video Wall exacqVision Client Users Manualhttps://docs.johnsoncontrols.com/exacq/r/Exacq/en-US/exacqVision-Client-User-Manual/22.06/System-configuration/Video-Walls-window

Sending Video to the Video Wall exacqVision Client Users Manual https://docs.johnsoncontrols.com/exacq/r/Exacq/en-US/exacqVision-Client-User-Manual/22.06/Live-window/VideoPush-window/Sending-information-using-the-VideoPush-window

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Video Library Configuration exacqVision Client Categories Products

Layouts

Layouts are used to create the arrangement and sizes of video panels in ExacqVision Live mode as well as in saved Views. Learn to create your own custom layouts with this guide.

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Video Library Configuration exacqVision Client Categories Products

Maps

Learn to create maps for locating servers, cameras, inputs, and more by physical location on user imported map images. Using maps allows users to more easily track intruder activity, or just locate cameras graphically rather than searching a list of devices. Enterprise users will also learn to create nested maps to drill down to specific locations.
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Video Library Configuration exacqVision Client Categories Products

Tours

Create Tours in ExacqVision to automatically rotate between saved Views.