If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client.
The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And search for archived videos.
Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560×1440 (16:9) and the format is either H.264 or H.265.
Product
exacqVision Client 22.12.2
Steps to Reproduce
When viewing the camera in Live Views
Right-Click the Live Image and choose save Image or Save Image As
Expected Results
An image can be saved
Actual Results
An exacqVision Client Error is displayed “Failed to generate image”
Solution
Change the resolution to 2560×1920 (4×3) or since the issue is not present when using the ePlayer, leave the resolution at 2560×1440 (16:9), export video and save the image from the exacqVision ePlayer.
Confirmed to be fixed and scheduled for the March 2023 release.
When using a single views either a multi camera view or a single camera view 2 different issues can be seen in a MAC client. 1. The image will be zoomed and will switch after 5-15 seconds back to a normal view- then back to a zoomed in Field of View. 2. The image will look different in a single camera view vs a multiple camera view. Image will be stuck in what appears to be a zoomed in field of view. EXAMPLE:
Product
macOS Monterey Version 12.6 Note- this could be on more releases and not validated. Seen on Exacq Client 22.06 and 22.09
Steps to Reproduce
Created a single camera view and the camera appears zoomed in. Created a multiple camera view and the camera looks as intended.
Expected Results
Both views should show the same Field of View.
Actual Results
The results are different.
Solution
Turn off VGA acceleration and Decoding in the Client Settings.
Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision.
NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything.
Product
exacqVision Server
exacqVision Client.
Exacq Hybrid NVRs with Stretch capture cards
Expected Results
Stretch cards show in exacqVision Server and Client.
Actual Results
Stretch cards do not show in the exacqVision Server or Client.
The following is a list of differences that will be found when comparing the exacqVision Client running on an M-Series server and that of the client running on any other machine.
Product
Embedded exacqVision Client
exacqVision M-Series
Solution
Important: These differences only apply to the exacqVision Client running on the M-Series itself! If you are using a client on a different machine these restrictions will not be there. Case in point. Locally on the M Series you cannot view 5mp cameras due to a decoding limit on the hardware. However, they record fine, and can be viewed on remote clients.
Embedded Client GUI
Description
The embedded client is the full edvrclient GUI with some small modifications
Client Differences
New features
Resolution configuration
Logout button
Removed pages
Systems
Add systems (Will only connect to local server)
All enterprise pages
Joystick Configuration
Burn Disc button and dialog
Removed features
ePlayer
exacqReplay (video out is unable to support overlapping video)
Print Image
Copy Image to Clipboard
Client side dewarping
Limitations
No opacity support over video. We do some rounding to 0%, 50%, and 100%, where 50% draws with a crash hatch pattern
Decoder limitations. You may get “Unable to decode” if we run out of decoder resources.
NOTE: Resolutions must be less than 1936×1936 (Decoder imposed limitation, originally chosen for pre-allocating all decoder buffers)Failed to allocate resources for the decoder (out of resources before attempting to decode).Failed to decode the first 20 frames of a stream without. This could mean we’re out of resources or the decoder may not be able to decode the stream, but we don’t know which. Attempted to use video out (display) but another instance already has video out locked. Only one client instance can display video at a time. Close the other client and retry.
Differences
Limited to 9 panel layouts and below
PDF help instead of CHM help
Live defaults to 2×2 with no cameras on startup
Default timeout is enabled at 1 minute
Audio and client disk space indicators disabled by default
Default associations opacity = 0 (vs 50)
All trees no longer have a system level
System selection is hidden on all pages that have it
The config tree item that used to say the system name now says “System Information”
No GPU decoding support
Admin mode vs User mode
NOTE: These differences are not specific to dynacolor. They are the same as the differences between the “User” account and “Admin” account on a regular Linux image.
Only available in admin mode:
As a rule of thumb anything that needs to open a browser should not work
About -> Update
Camera Item Config page -> IP hyperlink
Unable to change “Show Configuration Mode to Operating System Restricted Users” setting
Add IP Cameras -> Right click open in browser
Connection details -> IP hyperlink
Help Menu
What’s new
Knowledge base
Support Resources
Software subscription information
Product registration
PoE Management page -> Right click open in browser
Support export -> Upload
Only saving locally supported
System Information -> System Log export does not contain system report information, serial, model, MAC, license, etc.
Configure System -> Release notes and software subscription info hyperlinks
Systems Page -> Product Registration and privacy policy
Video Panel -> Right click properties IP hyperlink
Differences
Save and open file dialogs use limited dialog
This dialog is limited to just the exacqVision Files folder and USB keys
Layouts are used to create the arrangement and sizes of video panels in ExacqVision Live mode as well as in saved Views. Learn to create your own custom layouts with this guide.
Learn to create maps for locating servers, cameras, inputs, and more by physical location on user imported map images.
Using maps allows users to more easily track intruder activity, or just locate cameras graphically rather than searching a list of devices.
Enterprise users will also learn to create nested maps to drill down to specific locations.