Did you know that you can check the status of cases you created within the Exacq Support Portal? After logging into the Exacq Support Portal, open the Support menu. Select My Cases from the menu. A list of cases that appears will list the status of the case as open or closed. Further details can… Continue reading Checking Your Case Status
Tag: exacqVision
Setting a Static IP on an ExacqVision Server
Product ExacqVision Server Solution <br>
Getting Started With ExacqVision Client
Get acquainted with the ExacqVison Client software. Additional videos are available for each page and function in the client.
Login refused when adding a Kantech server in exacqVision
Purpose: To allow an exacqVision server to authenticate to a Kantech server successfully, we must first give that user permission to do so. This guide assumes that SmartLink has been installed and is being utilized.Procedure: Go to Kantech server and open the Entrapass softwareOpen the Operator tabSelect desired userSelect Web parameters tabCheck Allow login and Concurrent… Continue reading Login refused when adding a Kantech server in exacqVision
Samsung PTZ functionality loss in exacqVision Server 20.03
Issue Samsung PTZ functionality loss in exacqVision Server 20.03 <br> Workaround Re-enable mechanical PTZ for the camera, via exacqVision Client. <br> Version Affected 20.03 <br> Version Fixed Fixed in 20.03.111 and forthcoming 20.03.7 RC
exacqVision Serial Integration User’s Guide
How to Create a User in Kantech for Security Integration with exacqVision
Configuring an Operator to Receive Events from the EntraPass server 1. Login to the Workstation using installer credentials.2. Add a new Workspace (System > Workspace). a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs. The screenshots below show the workspace permissions for the ‘exacqws’ workspace.… Continue reading How to Create a User in Kantech for Security Integration with exacqVision
Adding a new server to the exacqVision Integrator Services Portal Outbound Connections Tab
To add a new server to the Integrator Services Portal(ISP) instance you will need a thick client connection to the server. Proceed to the server outbound connection tab: <br>
Can exacqVision Hybrid Systems use MPEG-4 Simple Profile?
Yes. eDVR systems use MPEG-4 Advanced Simple Profile by default, and sDVR systems use H.264 by default. To configure the system, complete the following steps for your system type. <br> eDVR Systems Stop the exacqVision Server in Service Control Manager or by running sudo /etc/init.d/edvrserver stop.Open c:\windows\XDVAPI.ini in Notepad or run sudo nano /usr/local/xdvapi/etc/XDVAPI.ini.Add MPEG… Continue reading Can exacqVision Hybrid Systems use MPEG-4 Simple Profile?