Checking Your Case Status

Did you know that you can check the status of cases you created within the Exacq Support Portal? After logging into the Exacq Support Portal, open the Support menu. Select My Cases from the menu. A list of cases that appears will list the status of the case as open or closed. Further details can… Continue reading Checking Your Case Status

Samsung PTZ functionality loss in exacqVision Server 20.03

Issue  Samsung PTZ functionality loss in exacqVision Server 20.03 <br> Workaround Re-enable mechanical PTZ for the camera, via exacqVision Client. <br> Version Affected 20.03 <br> Version Fixed Fixed in 20.03.111 and forthcoming 20.03.7 RC

How to Create a User in Kantech for Security Integration with exacqVision

Configuring an Operator to Receive Events from the EntraPass server 1. Login to the Workstation using installer credentials.2. Add a new Workspace (System > Workspace).    a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs.         The screenshots below show the workspace permissions for the ‘exacqws’ workspace.… Continue reading How to Create a User in Kantech for Security Integration with exacqVision

Can exacqVision Hybrid Systems use MPEG-4 Simple Profile?

Yes. eDVR systems use MPEG-4 Advanced Simple Profile by default, and sDVR systems use H.264 by default. To configure the system, complete the following steps for your system type. <br> eDVR Systems Stop the exacqVision Server in Service Control Manager or by running sudo /etc/init.d/edvrserver stop.Open c:\windows\XDVAPI.ini in Notepad or run sudo nano /usr/local/xdvapi/etc/XDVAPI.ini.Add MPEG… Continue reading Can exacqVision Hybrid Systems use MPEG-4 Simple Profile?