Purpose This article provides step-by-step instructions for enabling debug logging in the Exacq Mobile application. Debug logs are useful when diagnosing issues such as connection failures, video playback problems, or unexpected application behavior. Logs can be exported and shared with support teams for further analysis. When to Use Debug Logging Debug logging should be disabled… Continue reading Enabling Debug Logging in the Exacq Mobile Application
Tag: Exacq Server
ExacqVision Audit Logs Filling Linux OS Drive Due to Excessive LDAP or RTSP Login Failures
Summary On Linux‑based ExacqVision servers, the operating system drive may fill up because Exacq’s internal audit logs grow uncontrollably. The most common cause is repeated authentication failures generated by: Symptoms Administrators may observe: Root Cause ExacqVision logs every authentication event. When LDAP or RTSP authentication repeatedly fails, the audit log grows rapidly.Common LDAP-related causes Resolution… Continue reading ExacqVision Audit Logs Filling Linux OS Drive Due to Excessive LDAP or RTSP Login Failures
How to Capture a Memory Dump of core.exe Using Task Manager for Exacq Investigation on Windows.
Purpose During an ExacqVision investigation, Support or Engineering may request a memory dump of the process. This dump helps diagnose issues such as crashes, hangs, high CPU usage, or unexpected behavior within the Exacq server service.This article explains how to safely generate a memory dump using Windows Task Manager. Prerequisites C:\Users\\AppData\Local\Temp\core.DMP Click Open file location… Continue reading How to Capture a Memory Dump of core.exe Using Task Manager for Exacq Investigation on Windows.
How to Set Network Interface Card (NIC) Priority on Windows and Ubuntu Linux
Warning: Level 2 Document – Please do not distribute. Summary This article describes how to configure the priority of network interfaces (NICs) on Windows and Ubuntu Linux. Adjusting NIC priority can help ensure that traffic flows through the preferred network adapter when multiple interfaces are available. Applies To Overview Operating systems determine which network… Continue reading How to Set Network Interface Card (NIC) Priority on Windows and Ubuntu Linux
Hanwha PNM-C19-183RVTP is reporting motion only on the first stream out of four streams on Exacq Server 26.0
Introduction The Hanwha PNM‑C19‑183RVTP camera exhibits several integration issues when used with Exacq Server 26.0. These include incomplete motion detection across its four sensors, unreliable event exposure through the native Hanwha plugin, and connection instability when using HTTPS. Only Sensor 1 reports motion, while Sensors 2–4 incorrectly show “Motion not supported.” Due to a firmware… Continue reading Hanwha PNM-C19-183RVTP is reporting motion only on the first stream out of four streams on Exacq Server 26.0
Streaming Slowness / FPS Misconfigured on ExacqVision
Introduction Streaming slowness is one of the most common videos quality issues reported by customers using ExacqVision. Support cases show a consistent pattern: This KB provides a workflow and links to KBs that can assist with finding the issue and resolving this. Common Symptoms Typically reported: Example: FPS was set to 1 FPS, causing severe… Continue reading Streaming Slowness / FPS Misconfigured on ExacqVision
Exacq Server Connected to EM but status is Not Managed
Issue Summary In the Security tab, the Exacq server appears as ‘Not Managed’ despite being connected to EM and showing a status of ‘Connected.’ This prevents the server from being properly managed through the system. Affected versions: EM: Any version Workaround Created a test, non‑production user on the Exacq server. Once this user was managed… Continue reading Exacq Server Connected to EM but status is Not Managed
Updating to Server 25.1.8.0 Causes Mechanical PTZ tab to Disappear for Certain Axis Camera Models
Description We have seen certain models of Axis cameras that will loose the Mechanical PTZ tab in the camera settings page within the client when updating to Server 25.1.8.0 and Client 25.1.7.0. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product … Continue reading Updating to Server 25.1.8.0 Causes Mechanical PTZ tab to Disappear for Certain Axis Camera Models
Honeywell Camera Connection Status on Network Error
Description Honeywell Cameras will not connect on Server 24.12.7.0.Status Error shows: Networking Error. Product Steps to Reproduce Update from 24.06.2 Exacq Server to 24.12.7.0 Exacq Server. Expected Results Cameras should remain in a connected status. Actual Results Status of cameras goes to Network Error Solution This issue has been resolve with our Release of Exacq… Continue reading Honeywell Camera Connection Status on Network Error
Events logs are showing up in a different timestamp in the camera web GUI
Description When accessing the camera web GUI, it was found that the camera time differs from the recorded event log timestamps. Product Steps to Reproduce Setup a test with Illustra ( Flex, Pro ) Gen4, and set the camera time to GMT+5 Expected Results The timestamps for recorded events in logs should appear in the… Continue reading Events logs are showing up in a different timestamp in the camera web GUI