Description Exacq are in the process of adding support for the AV1 Codec. AOMedia Video 1 (AV1) is an open, royalty-free video coding format initially designed for video transmissions over the Internet. It was developed as a successor to VP9 by the Alliance for Open Media (AOMedia),[2] a consortium founded in 2015 that includes semiconductor firms, video on demand providers, video content producers, software development companies and web browser… Continue reading Exacq AV1 Codec Support
Tag: Exacq Server
Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0
Description Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product Steps to Reproduce Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0
Restricted View evAPI and Integrations
Description If you enable Restricted View on Cameras Setting page of our client this can cause certain integrations to not show the live streams. For Example an integration such as CCure9000 will not show the streams on the Ccure interface seen below. Product Steps to Reproduce In the Exacq Client if you enable Restricted View… Continue reading Restricted View evAPI and Integrations
Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09
Description Motion recording is not working on all ONVIF cameras with Exacq server version 24.06 & 24.09. Some analytics may not work on some brands. Product Exacq server versions 24.06 & 24.09 Steps to Reproduce Connecting ONVIF cameras or any supported brands via ONVIF to exacq server ver 24.06 or 24.09 and trying to trigger… Continue reading Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09
Bus Expander Showing up in Storage As a Physical Drive
Description If adding new drives to the system that are similar to the model and serial number of the below and this issue is seen we have resolved this issue and is available in server 24.12 official release.WD-RD01XL5EModel: “WDC WD85PURZ-85C4WY0Upon updating to 24.09.5.0 server and client the we noticed that there is a Bus Expander… Continue reading Bus Expander Showing up in Storage As a Physical Drive
ACTi A86 Connection Status Device Not Responding
Description Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding
Auto Export fails to Close File
Description We have seen reports of the Auto export not finializing. ExacqServer Versions 20.12, 22.12 and 23.06 are all working as expected. Updating to ExacqServer 23.09 it fails to close the file… resulting in a partial file that core.exe is still holding onto and there is no video in the player when attempting to playback… Continue reading Auto Export fails to Close File
Analytics Email attachment is causing a High CPU utilization
Description When setting Event Linking for analytics to attach a video to the email notification, it would cause a high CPU utilization Product exacqVision Server 23.09.6.1 Steps to Reproduce Expected Results Send emails with attachments without any issues. Actual Results Not sending all the emails and causing a high CPU utilization and may crash the… Continue reading Analytics Email attachment is causing a High CPU utilization
Recording Not Possible – Windows DST Issue
Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. Product Solution These instruction are based on Windows… Continue reading Recording Not Possible – Windows DST Issue
Exacq Server is not booting after the windows update reboot.
Description -When updating Windows 10 and rebooting the Exacq unit, it will not come back to boot up again and has to power off manually and power on the unit again on Motherboard “ASRock H110E1” with Firmware version 1.50 Solution The Motherboard BIOS Firmware needs to be updated to version 1.60A The instructions to update… Continue reading Exacq Server is not booting after the windows update reboot.