Description When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product Steps to Reproduce Update from 24.09.5 Exacq Server to Exacq Server 24.12.7.0. Expected Results Motion remains working. Actual Results Motion stops working. Solution Exacq Server 25H1… Continue reading Avigilon Cameras Motion Detection Stops Recording on 24.12.7.0
Tag: Exacq Server
AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Description AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product Steps to Reproduce Update server to… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Added Axis Dewarping on Axis M Series Cameras
Description Reports stating the Axis dewarper sometimes shows up in our software and other times doesn’t for different models. 2nd issue stated that the generic dewarper is “elongated” or distorted when zooming in via digital PTZ and panning or tilting the camera. Product Steps to Reproduce tried different formats H.264/H.265tried different resolutions–>no changetried Ceiling/WallTried Digital… Continue reading Added Axis Dewarping on Axis M Series Cameras
Failed to Refresh Raid Controller – Arcconf config Missing Controller
Description If a you have a Avnet Server with no Raid Card then you might see this logs spamming every minute.3/12/2025 12:00:57.103 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:01:57.313 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:02:57.537 AM… Continue reading Failed to Refresh Raid Controller – Arcconf config Missing Controller
Exacq AV1 Codec Support
Description Exacq are in the process of adding support for the AV1 Codec. AOMedia Video 1 (AV1) is an open, royalty-free video coding format initially designed for video transmissions over the Internet. It was developed as a successor to VP9 by the Alliance for Open Media (AOMedia),[2] a consortium founded in 2015 that includes semiconductor firms, video on demand providers, video content producers, software development companies and web browser… Continue reading Exacq AV1 Codec Support
Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0
Description Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product Steps to Reproduce Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0
Restricted View evAPI and Integrations
Description If you enable Restricted View on Cameras Setting page of our client this can cause certain integrations to not show the live streams. For Example an integration such as CCure9000 will not show the streams on the Ccure interface seen below. Product Steps to Reproduce In the Exacq Client if you enable Restricted View… Continue reading Restricted View evAPI and Integrations
Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09
Description Motion recording is not working on all ONVIF cameras with Exacq server version 24.06 & 24.09. Some analytics may not work on some brands. Product Exacq server versions 24.06 & 24.09 Steps to Reproduce Connecting ONVIF cameras or any supported brands via ONVIF to exacq server ver 24.06 or 24.09 and trying to trigger… Continue reading Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09
Bus Expander Showing up in Storage As a Physical Drive
Description If adding new drives to the system that are similar to the model and serial number of the below and this issue is seen we have resolved this issue and is available in server 24.12 official release.WD-RD01XL5EModel: “WDC WD85PURZ-85C4WY0Upon updating to 24.09.5.0 server and client the we noticed that there is a Bus Expander… Continue reading Bus Expander Showing up in Storage As a Physical Drive
ACTi A86 Connection Status Device Not Responding
Description Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding