Tag: Exacq Mobile 3

Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Description Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones. Product exacqVision Web Service 23.09.6.1 up to 24.03 Steps to Reproduce Expected Results Users should be able… Continue reading Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Remote exacqVision Connection Diagrams

The method used for connecting to an exacqVision system from outside the LAN it resides on will depend on your network configuration and use case. Examples are provided below based on each method. Remote Connections Remote Connections are supported by exacqVision Server/Client 24.09 and above to facilitate connections from the exacqVision Mobile app. When considering… Continue reading Remote exacqVision Connection Diagrams

Enabling Exacq Mobile 3 Push Notifications

Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open. There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are… Continue reading Enabling Exacq Mobile 3 Push Notifications

Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules

Description  Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product  Steps to Reproduce  Set up the camera to allow analytics. Note we do not support line cross for axis cameras. Expected Results  We should be… Continue reading Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules

exacqVision Web Server Black Screen Troubleshooting

Description  Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product  Steps to Reproduce  Expected Results  Actual Results  Possible Solution Pro Tip With the permission of the Integrator/Customer create a temporary user which will allow you to test both the Web Browser/Thin and Mobile… Continue reading exacqVision Web Server Black Screen Troubleshooting

Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

Description  The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone. Product  Exacq Mobile 3 application for both iPhone and Android. Expected Results  We should be able to account for when the Device is in a different time zone than the recorder while using… Continue reading Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

Samsung S22 Android App login Button

Description  The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation.  Product  Steps to Reproduce  Expected Results  The user is logged into the server successfully Actual Results  The LOGIN button is none responsive Solution Rotate the phone to change the orientation to landscape, the LOGIN… Continue reading Samsung S22 Android App login Button

Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed

Description  Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app. Product  Exacq Mobile 3 app, version 22.06.5.0 Steps to Reproduce  Expected Results  You should see time stamps regardless of the orientation of the device. Actual Results  If you flip the orientation of the device from vertical , to… Continue reading Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed