Tag: Entrapass

Changing Kantech Smart Service name breaks Integration

Description  Entrapass integration does not connect to exacqVision. Product  Expected Results  Integration adds successfully and shows connected. Actual Results  Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software

Changes made to Entrapass connection parameters in exacqVision client are ignored

Affected platforms exacqVision Server 7.2.0 <br> Symptom Once successfully connected to an Entrapass server, changes to any connection parameters (IP address, port, username, password) are ignored. The connection will continue to attempt connection using the prior settings. <br> Workaround Dsiable the existing connection and create a new connection with new parameters. <br> Resolution Update to… Continue reading Changes made to Entrapass connection parameters in exacqVision client are ignored

How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?

Registering Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. To setup the Kantech EntraPass Corporate Edition software, view the complete installation guide or watch this short video to walk you through the installation process. The installation allows you to setup basic system components… Continue reading How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?

Can I upgrade Onboard Kantech EntraPass Corporate Edition on an exacqVision recorder?

Upgrading Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. For more information on the upgrade procedure to Kantech EntraPass Global Edition, please refer to the Kantech Reference Manual, DN1415-1310 page 20. <br>