Description When setting Event Linking for analytics to attach a video to the email notification, it would cause a high CPU utilization Product exacqVision Server 23.09.6.1 Steps to Reproduce Expected Results Send emails with attachments without any issues. Actual Results Not sending all the emails and causing a high CPU utilization and may crash the… Continue reading Analytics Email attachment is causing a High CPU utilization
Tag: Email Notification
Can’t Set an Email Profile When Kantech Software is Connected to The Exacq Server
Description When having Kantech Board connected to the Exacq Server, Client Software keeps refreshing the configs and that prevents the Exacq client from creating an Email notifications profile. affected version is 23.03 or lower Solution Updating ExacqVision Server and Client to version 24.03 or above. Updating the Kantech Entrapass to version 8.80 or above.
EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.
Description On new installs of EM version 22.03.2.0 the passwords for emails settings to do not save to the DataBase. Product EM 22.03.2.0 Steps to Reproduce Install exacqVision Enterprise Manager version 22.03.2.0 Set up Emails settings and apply password in EM settings.Tested email with a IP camera disconnect.Logs Seen in the WebServer EM logs: Expected… Continue reading EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.
Troubleshooting E-Mail Message Profiles
Description Troubleshooting notification e-mail server configuration settings when e-mail message profile tests fail. Product ExacqVision Client Solution If the profile test fails, review the exacqVision Verbose System Logs (Configuration > YOURSERVER > Systems Logs tab) for information about the cause. Pro Tip: Filter the displayed search results for entries relevant to notifications by typing… Continue reading Troubleshooting E-Mail Message Profiles
Setting up Email Notifications to send a Start and a Stop email when the event starts and ends.
When setting up email notifications to work with a IP Camera Connection event there is setting in the Notifications to send on the event start and end. Once the Email Profile has been tested and confirmed to be working we need to set up 2 rules for this to work properly Event Linking To set… Continue reading Setting up Email Notifications to send a Start and a Stop email when the event starts and ends.
Email Notification for “No Recording” event may not contain source name
Issue Emails for a “No Recording” event do not contain the source name, but instead say “Unknown”. <br> Workaround None <br> Version Affected exacqVision Server 9.2.0 – 19.06 <br> Version Fixed exacqVision Server 19.09 <br>
Create an Email Notification Watchlist in Entrapass Web
DescriptionA watchlist will display a visual notification about abnormal events from system components such as a relays, inputs, elevators and doors. It can also send email notifications via a SMTP/POP3 connection (non-SSL/TLS).Entrapass Web Navigate to the Operation menu and select Door Click on the eyeball icon of desired system component. The timeline on the bottom will now generate… Continue reading Create an Email Notification Watchlist in Entrapass Web
Special Characters Cause Video Clip to be Removed from Email Notification
Affected VersionsexacqVision 7.6 and priorDescriptionIf a camera name contains characters that are not allowed by the file system on the server’s operating system, the attachment cannot be included in an email notification. The server’s file system prevents the attachment file from being created.WorkaroundIn Windows, the following characters are NOT allowed in the name:Less than symbol [Greater… Continue reading Special Characters Cause Video Clip to be Removed from Email Notification
Important Notes About exacqVision Enterprise Health Monitor Email Notifications
exacqVision Server Each exacqVision Server notification profile has an optional Send Rate Limit setting. When an event link is triggered and a particular notification profile is sent, the notification profile does not send additional emails until the Send Rate Limit has elapsed. For example, both an IP Camera Connection event source and Video Loss event… Continue reading Important Notes About exacqVision Enterprise Health Monitor Email Notifications
Email Notifications Not Sent from Linux-based exacqVision Server
If you install exacqVision Server software on a Linux-based system that does not have certain Perl modules installed, email notifications can fail. This does not apply to Linux-based exacqVision systems shipped by Exacq because the Perl modules are installed on the systems when they are manufactured. If you do not receive expected email notifications, check… Continue reading Email Notifications Not Sent from Linux-based exacqVision Server