Tag: Edge
Symptom:
Edge recording non-functional.
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Problem:
On the Illustra 610 model, recording does not function when using exacqVision Edge version 9.5.25 through 9.6.2.
This does not affect the Illustra 825.
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Solution:
Update Edge to version 9.6.6 or higher.
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Symptom:
Client displays bad license on Edge Server.
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Problem:
Updating or new install of Edge Server to 9.2 on Vivotek Xarina devices shows the Edge Server as unlicensed. MAC address displayed as ’02-AB-CD-AB-CD-EF’, which is invalid.
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Solution:
Update to Edge version 9.4.
If license is expired and does not allow use of 9.4, downgrade to Edge 9.0.
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Vivotek-Xarina-Edge-Server-Unlicensed.pdfEdge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine.
The web service can be run on other machines but you will need to enter the Web Service Configuration to change the default server address from the loop back of 127.0.0.1 to the address of your Edge device(s).
Unlike an NVR installation of the exacqVision Server, the Edge Server application does not permit changing the default listening port for incoming client connections. Therefore, if you need to use the web service with Edge cameras you will need to configure the proper port forwarding for these connections. The addresses and port forwarding used depend on where you are placing the web service, and whether you are using multiple Edge devices behind the same router.
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Web Service Inside LAN
If the web service is inside the same Local Area Network as the Edge cameras, you may use the Server Connections page in the Web Service Configuration to connect the web service to each Edge camera. This requires minimal port forwarding in the router.
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Web Service Across WAN
If the web service is placed outside of the Local Area Network the Edge cameras are on, you will need to configure port forwarding as well as port translation. Port translation is used because the listening port of the Edge servers cannot be changed from their default port numbers.
NOTE: Some home or small business routers may not be capable of port translation.
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exacqVision Edge is a version of exacqVision Server that runs directly on supported camera models and only connects to, and records video from, the camera it is hosted on. Cameras running the exacqVision Edge, or Edge+, application must be configured for the GMT+0 time zone.
Because the server application runs directly on the camera, the Time Zone field cannot be configured from a connected exacqVision Client, but will need to be configured through the camera’s web browser interface.
However, the Time and Date fields can be configured from within the exacqVision Client and should be configured to GMT+0 rather than the current time where the camera is located.
Because the server application is running directly on the camera, the application tells the camera to use the loopback address of 127.0.0.1 as its time source, effectively telling the camera to look to itself for its time. Enabling the Time Server setting will not correct this. But you may override this behavior by selecting the Enable Override option and entering the URL or IP address of an NTP source of your choice. This will override the localhost setting, forcing the camera to use a trusted network time source. For more information on NTP sources, refer to Explaining NTP.
The below example, from an Illustra camera, illustrates that the Time Zone will be set to GMT+0 in the camera. You will need to restart the Edge Server application on the camera if changing this after it has started.
When connecting the exacqVision Client to an exacqVision Edge Server instance, the Client will display the time of the client workstation in the OSD unless you configure the OSD to display Timezone information, in which case it will display the camera’s time of GMT+0.
The two example images below illustrate this effect. With the Timezone checked, the client time shown in the bottom-right of the window’s status bar is reflected in the camera OSD time. When the Timezone field is unchecked, the camera OSD time will match GMT+0 rather than the local client time.
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When installing exacqVision Edge server for Axis cameras, the installation can fail because of an invalid filename, even if the package file exists and the file itself is valid. Because Axis cameras use the Linux operating system, they do not recognize spaces and certain special characters. This can be a problem when Windows appends (1), (2), and so on to differentiate subsequent identical filenames during download. In this case, the error message “Could not upload, not a valid package” appears when trying to install the package from the camera’s Applications web page.
To avoid this issue, make sure the saved filename does not contain spaces or special characters. It is recommended that you ensure the downloaded filename matches the filename as it appears on the Exacq downloads page.
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exacqVision-Edge-Axis-Filename-Cannot-Have-Space-or-Special-Characters-Valid-Package-Error.pdf