Tag: Edge

Edge Recording Broken on Illustra 610

Symptom: Edge recording non-functional. <br> Problem: On the Illustra 610 model, recording does not function when using exacqVision Edge version 9.5.25 through 9.6.2.  This does not affect the Illustra 825.  <br> Solution: Update Edge to version 9.6.6 or higher. <br>

Vivotek Xarina Edge Server Unlicensed

Symptom: Client displays bad license on Edge Server. <br> Problem: Updating or new install of Edge Server to 9.2 on Vivotek Xarina devices shows the Edge Server as unlicensed. MAC address displayed as ’02-AB-CD-AB-CD-EF’, which is invalid.  <br> Solution: Update to Edge version 9.4.  If license is expired and does not allow use of 9.4,… Continue reading Vivotek Xarina Edge Server Unlicensed

Using exacqVision Web Service with Edge Cameras

Edge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine. The web service can be run on other machines but you will need to enter the… Continue reading Using exacqVision Web Service with Edge Cameras

exacqVision Edge Time Zone Configuration

exacqVision Edge is a version of exacqVision Server that runs directly on supported camera models and only connects to, and records video from, the camera it is hosted on. Cameras running the exacqVision Edge, or Edge+, application must be configured for the GMT+0 time zone. Because the server application runs directly on the camera, the… Continue reading exacqVision Edge Time Zone Configuration

exacqVision Edge: Axis Filename Cannot Have Space or Special Characters (“Valid Package” Error)

When installing exacqVision Edge server for Axis cameras, the installation can fail because of an invalid filename, even if the package file exists and the file itself is valid. Because Axis cameras use the Linux operating system, they do not recognize spaces and certain special characters. This can be a problem when Windows appends (1),… Continue reading exacqVision Edge: Axis Filename Cannot Have Space or Special Characters (“Valid Package” Error)