Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.
Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for video searching.
Product
ExacqVision Server Version 23.03.1.0
Steps to Reproduce
Update to Server Version 23.03.1.0 from a previous server software version.
Expected Results
Drives should populate hardware tab with a healthy status.
Actual Results
One or more drives may appear as “Offline” on the hardware tab.
Solution
Update to ExacqVision Server 23.03.2.0 if SSA is current and up to date, or alternatively rollback to ExacqVision Server 20.12.8.0 as a workaround.
To install a replacement drive in an exacqVision system with an LSI 3ware RAID array, complete the following steps. <br>
NOTE: This procedure requires a Phillips-head screwdriver and approximately 20 minutes to complete. <br>
If applicable, close the exacqVision Client software, log out of the operating system user account, and log in as an administrator. To log out in Windows, click Start and then Log Off; to log out in Linux, click the power icon and then Yes. Then select the administrator account and enter the admin password to log in. <br>
Exit exacqVision Client and open 3DM2 so that you can verify the drive that needs to be replaced. To open 3DM2 In Windows, click Start/Programs/3Ware/Connect to 3DM2; to open 3DM2 in Linux, select the Mozilla Firefox icon in the menu bar. <br>
Select Continue to this Website. <br>
Select Administrator from the Login drop-down list and type admin256 as the password. <br>
Select Maintenance from the Management menu. <br>
Verify the drive to be replaced. Note that the drive numbering begins with zero; thus, if the page indicates that drive 3 is not present, replace the fourth physical drive. <br>
Remove the drive to be replaced. Unlock the drive bay containing the drive by sliding the latch to release the caddy. It could look like either of the following examples. <br>
Remove the drive by sliding it toward you. <br>
Use the screwdriver to remove the four screws from the sides or bottom of the drive caddy.
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Remove the drive from the caddy and place the new drive in the caddy. Secure the drive to the caddy using the screws removed earlier.
Insert the new drive and caddy into the system and lock the latch down. The drive will provide some resistance when the drive reaches the back of the slot. DO NOT FORCE THE DRIVE INTO THE SLOT.
Verify that the power light (white or green) has been activated for that drive slot.
Open 3DM2 as instructed previously.
NOTE: If using Internet Explorer, you might need to enable Compatibility Mode by clicking the broken page icon: <br>
Verify that the drive array is rebuilding. <br>
Close the browser and open exacqVision Client. <br>
LSI has added support for SMART attributes in the storcli utility in version 1.12.
Users can now monitor all SMART attributes for drives connected to LSI controller on Windows using exacqVision server 7.6.0 or higher. Users using a version of storcli without SMART support will continue to see only the temperature attribute.
The updated storcli utility can be downloaded directly from LSI:
The Windows version of ExacqVision Server must record directly to drives that Windows identifies as fixed drives, such as iSCSI drives.
Network-attached storage (NAS), or mapped drives, cannot be used for direct recording because the ExacqVision system cannot detect whether the drives are being used for other purposes. Such conflicts can cause recording issues on the ExacqVision system.
However, you can archive to NAS (network-attached storage) drives. More information can be found in the ExacqVision User Manual, which can be downloaded here.
