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Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

When trying to connect to S-Series archive target the status is “Disconnected”

Description

When the Exacq NVR you are configuring to archive to an Exacq S-Series and the recording NVR is joined to a domain, there is a local Group Policy that must be configured to prevent receiving a ‘Disconnected’ status.

Product

  • An Exacq NVR with Windows OS
  • Exacq S-series storage server

Steps to Reproduce

  1. Create a volume for Archiving on the S-Series system.
  2. Try to connect to that archiving target from NVR.
  3. Apply the settings.

Expected Result

Arching target is ‘Connected’

Actual Result

Archiving target is ‘Disconnected’

Work Around

None

Solution

The local group policy Network Security: LAN Manager authentication level must be set to “send NTLMv2 response only. Refuse LM and NTLM”

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Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories exacqVision Hardware

Powershell Group Policies Blocking exacqVision Server Scripts

Description 

Group Policy settings have been observed to block exacqVision Server Scripts even after the machine has been removed from the domain.

Product 

  • exacqVision Server
  • Group Policy
  • Windows PowerShell

Actual Results 

  • Issue 1: Date/Time settings are grayed out in the exacqVision Client.
  • Issue 2: Users are unable to apply a license; MAC address shows all 0’s.

Expected Results 

  • Issue 1:  Date/Time settings are not grayed out and settings can be pushed from the exacqVision Client
  • Issue 2:  The MAC address is correct and a license can be applied.

Verification

  1. Open Windows Powershell (Admin).
  2. Change the working directory to “C:\Program Files\exacqVision\Server\scripts”
    cd C:\Program Files\exacqVision\Server\scripts\
  3. Run one or more of the following scripts:
.\timeconfig.ps1
.\netconfig.ps1
.\sysinfo.ps1
.\raidprep.ps1

PowerShell script command example

Resolution

-Run the following command replacing Script.ps1

-If one or more of the scripts fails after then a re-image may be necessary. 

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