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Knowledge Support Cloudvue Documentation Support Categories Products

Cloudvue – Default Ports

Description

The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed  to ensure devices are able to reach the cloud.

Products

  • Cloudvue C2C
  • Cloudvue Gateway
  • Cloudvue Manager

Default Ports

PortDescriptionProduct(s)
80Hypertext Transfer Protocol (HTTP)Cloudvue Local
Cloudvue Gateway Cameras
123Network Time Protocol (NTP))Cloudvue Gateway
443Hypertext Transfer Protocol Secure (HTTPS / TLS 1.2 or higher)Cloudvue Gateway
Cloudvue Web
Cloudvue Manager
7627Secure Shell (SSH) secure logins Tunneling and port forwarding (Optional)Cloudvue Gateway
Cloudvue Gateway Cameras
Cloudvue C2C
8000People/Vehicle DetectionCloudvue Gateway
Cloudvue C2C

Domains

In certain situation is may be necessary to whitelist the following domains

  • *.cloudvue.com
  • *.blob.core.windows.net
  • *.google.com

The Windows blob core domain contains multiple IP address, so be sure there is not a firewall rule blocking any of them.
Access to google.com is only required when putting a C2C into Cloudvue Mode.

URLS

URLEnvironmentDescription
https://s12storagedev.blob.core.windows.netAllData Center List when converting a C2C to cloud mode (initial setup of C2C Only)
analytics.cloudvue.com:8000AllPeople/Vehicle Detection analytics
tunnel.cloudvue.com:7627AllSSH secure logins, Tunneling, and port forwarding (Optional)
https://messaging.cloudvue.com/NA – North AmericaDevice communication with cloud services (Cloudvue)
https://s12archives02.blob.core.windows.net
https://s12archives03.blob.core.windows.net
https://s12archive004.blob.core.windows.net
NA – North AmericaArchive uploads, HLS streaming , Hyperview
https://preview-inbound.cloudvue.comNA – North AmericaStream preview
https://uk-messaging.cloudvue.comUK – EMEADevice communication with cloud services (Cloudvue)
https://s12archiveukprod001.blob.core.windows.net
https://s12archiveukprod002.blob.core.windows.net
UK – EMEAArchive uploads, HLS streaming , Hyperview
https://uk-preview-inbound.cloudvue.comUK – EMEAStream preview
https://au-messaging.cloudvue.comAU – AustraliaDevice communication with cloud services (Cloudvue)
https://s12archiveauprod001.blob.core.windows.net
https://s12archiveauprod002.blob.core.windows.net
AU – AustraliaArchive uploads, HLS streaming , Hyperview
https://au-preview-inbound.cloudvue.comAU – AustraliaStream preview
Categories
Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

When trying to connect to S-Series archive target the status is “Disconnected”

Description

When the Exacq NVR you are configuring to archive to an Exacq S-Series and the recording NVR is joined to a domain, there is a local Group Policy that must be configured to prevent receiving a ‘Disconnected’ status.

Product

  • An Exacq NVR with Windows OS
  • Exacq S-series storage server

Steps to Reproduce

  1. Create a volume for Archiving on the S-Series system.
  2. Try to connect to that archiving target from NVR.
  3. Apply the settings.

Expected Result

Arching target is ‘Connected’

Actual Result

Archiving target is ‘Disconnected’

Work Around

None

Solution

The local group policy Network Security: LAN Manager authentication level must be set to “send NTLMv2 response only. Refuse LM and NTLM”

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Categories
Video Library Configuration exacqVision Enterprise Categories Products

Enterprise Manager Domain

Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories exacqVision Hardware

Powershell Group Policies Blocking exacqVision Server Scripts

Description 

Group Policy settings have been observed to block exacqVision Server Scripts even after the machine has been removed from the domain.

Product 

  • exacqVision Server
  • Group Policy
  • Windows PowerShell

Actual Results 

  • Issue 1: Date/Time settings are grayed out in the exacqVision Client.
  • Issue 2: Users are unable to apply a license; MAC address shows all 0’s.

Expected Results 

  • Issue 1:  Date/Time settings are not grayed out and settings can be pushed from the exacqVision Client
  • Issue 2:  The MAC address is correct and a license can be applied.

Verification

  1. Open Windows Powershell (Admin).
  2. Change the working directory to “C:\Program Files\exacqVision\Server\scripts”
    cd C:\Program Files\exacqVision\Server\scripts\
  3. Run one or more of the following scripts:
.\timeconfig.ps1
.\netconfig.ps1
.\sysinfo.ps1
.\raidprep.ps1

PowerShell script command example

Resolution

-Run the following command replacing Script.ps1

-If one or more of the scripts fails after then a re-image may be necessary. 

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