Illustra Body Worn Camera Installer – Dock Controller Section Fails.
Introduction
This knowledge-based article provides a solution for a failure of the dock controller section of the Illustra Body Worn camera installation.
This is due to an out-of-date cert on the MSI installer. The official release is due on the Illustra website in line with the exacq 23.03 release.
Solution
- Clean Uninstall Illustra Body Worn Camera and Mobile Video Manager using the following KB
KB17494
2. Please provide the following installer to the customer which has an updated MSI for the dock controller.
https://support.exacq.com/#/file-manager/6a69593a-fd48-43b4-950c-ed988ad2a815/kb17478