Tag: De-Elevation

Categories
Software Categories exacqVision Server Linux x64 Knowledge Support Support Categories Products

De-elevation not working on Ubuntu 20.04 and higher

Product 

exacqVision Server

Steps to reproduce

Use the following command per the hardening guide

sudo dpkg-reconfigure –p low edvrserver

Expected Results 

De-elevating the exacqVision Server

Actual Results 

Getting the following error

Solution

The fix for this issue will be back patched to 24.03.X

We strongly recommend checking our Exacq server release notes to be aware of when the fix is available

https://cdnpublic.exacq.com/evserverRelNotes.txt

Categories
User Guides Knowledge Support Documentation Support exacqVision Enterprise exacqVision Server Categories exacqVision Webservice Products

exacqVision Hardening Guide

Description 

A hardening guide is a supplemental document that is provided alongside installation instructions with a product.

Product 

  • exacqVision Server
  • exacqVision Web Service
  • exacqVision Enterprise Manager

Solution

A hardening guide is a supplemental document that is provided alongside installation instructions with a product. This hardening guide will outline the minimal necessary steps to ensure a secure installation of the product in a customer environment. The document can vary in terms of length and technical detail at the discretion of the Product Management team and Security Architects for that line of business.

exacqVision Hardening Guides are available from the Johnson Controls Cyber Learning and Resource Center at https://www.johnsoncontrols.com/cyber-solutions/resources#Security

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Categories
Knowledge Support exacqVision Server

Storage Page Volume and Hardware tabs Missing after Hardening / de-elevating Linux NVR

Volume and hardware tabs are missing from the storage page after running the command from the hardening guide and choosing “Yes” to de-elevate.

sudo dpkg --reconfigure -p low edvrserver

To resolve this issue:

Start with a working exacqVision Server that has not been de-elevated.

Note: if you have previously run the Hardening/de-elevating command and the volume and hardware tabs are missing then you must first purge and re-install exacqVision Server before performing these instructions.

  • Download the storcli update from  https://docs.broadcom.coocs/007.1912.0000.0000_Unified_StorCLI.zip
  • From terminal Navigate to the folder where 007.1912.0000.0000_Unified_StorCLI.zip was downloaded
    cd ~/Downloads
  • Unzip the file with the command
    unzip 007.1912.0000.0000_Unified_StorCLI.zip
  • Navigate to the extracted Unified_storcli_all_os/Ubuntu directory
    cd Unified_storcli_all_os/Ubuntu
  • Install the update
    sudo dpkg -i storcli_007.1912.0000.0000_all.deb
  • reconfigure edvrserver to de-elevate
    sudo dpkg --reconfigure -p low edvrserver

Both the Volume and Hardware tabs should now be present in the exacqVision Client

See https://trac.exacq.com/DVR/ticket/23268#ticket for additional details.