Issue: It has been observed that on some Q-Series Hybrid servers the exacqVision Server service will crash immediately after applying name changes to the System Audio Input/Outputs. Workaround: Purge and re-install the exacqVision Server software. Manually edit the names in /usr/local/exacq/server/soundpi.xml Restart edvrserver Links: See trac ticket #23291 for additional information.
Tag: Crash
ONVIF Plug-in Crash with Invalid First Video Profile
In rare cases, a camera’s firmware might not provide valid video as the first profile, causing the ONVIF plug-in to crash and producing a log message of “profile 0 missing video encoder configuration.” This was specifically observed with an APAC camera running version 1.1 firmware. This could affect exacqVision Server 6.2.x and later. <br> As… Continue reading ONVIF Plug-in Crash with Invalid First Video Profile
exacqVision Server crashes and/or triggers watchdog reboot on system with no page file
Affected platforms Windows <br> Symptom If a page file does not exist on a Windows-based exacqVision system, one or more of the following symptoms may be encountered: exacqVision Server watchdog log message found in the server log. For example, 7/5/2015 12:02:54 AM tDVRpi Warning tDVR 0 proc 1 err -21 watchdog expired at 2015-07-05 04:00:28… Continue reading exacqVision Server crashes and/or triggers watchdog reboot on system with no page file
A Windows server may crash when attempting to delete old audit trail files
Affected platforms exacqVision Server version 7.0.3 or earlier, on Windows systems <br> Symptom If the system drive free space falls below 100MB or exacqVision need to delete old audit logs to honor the maximum days setting, exacqVision will attempt to prune the audit trail logs and can crash if any audit log files are locked… Continue reading A Windows server may crash when attempting to delete old audit trail files
ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
Affected platforms exacqVision 5.4 or later <br> Symptom When certain cameras are connected using the ONVIF plugin and the plugin is configured to use metadata streaming to receive motion and alarm events, a memory leak is possible. If memory usage increases enough exacqVision can crash. The crash is typically in ntdll which show a heap… Continue reading ONVIF plugin memory leak: Motion and alarm events received via metadata streaming could cause crash
Crash when deleting UDP serial port
Description Server crashes when deleting a UDP serial port. The crash happens for both the stand-alone UDP serial port or the Neo internal serial port. <br> Introduced 8.4 <br> Workaround Workaround is to disable the UDP serial port before deleting it. To disable a stand-alone UDP serial port, set the usage type to None. To… Continue reading Crash when deleting UDP serial port
Certain LDAP Condition Causes exacqVision Crash
In exacqVision 5.4 and earlier, the following configuration can cause an exacqVision system to crash: *On the Add Systems page, the Use Single Sign-On option is selected for the server.*The LDAP tree that the system uses for authentication contains other LDAP servers that serve sub-trees.*One or more the sub-tree LDAP servers aren’t running or aren’t… Continue reading Certain LDAP Condition Causes exacqVision Crash
Locating Server and Client Crash Dump Files
ExacqVision Server crash dumps can be found in the server log folder, typically C:\Program Files\exacqVision\Server\logs. The location of ExacqVision Client crash dump files varies based on the operating system. <br> Windows Vista SP 1, Win 7, Win 8, Win 10, Win 11 Windows XP MacOS