Tag: CCure 9000

CCure Integration Incorrectly Limited to 256 Devices

Post author By Brian Lakin
Post date August 17, 2022

Description

Updating to exacqVision Server version 22.06.x limits the number of displayed devices to 256 for Ccure Integratations.

Product

Server 22.06

Steps to Reproduce

Update server to 22.06

Go to the integration under Add Security Integrations.

Select the integration and notice the amount of devices allowed.
For this Example there are no devices connected to the integration but if there were, it would only show the list up to 256 items when the server is on 22.06.

Expected Results

Should show all the devices connected to the integration.

Actual Results

We were limiting the devices to 256 devices.

Solution

There is a build that will allow more than 256 devices to show up for CCure.
Build links:
https://crm.exacq.com/release/Vision%20Server/22.06.x/22.06.x/exacqVisionServer_22.06.1752600.0_x64.deb
https://crm.exacq.com/release/Vision%20Server/22.06.x/22.06.x/exacqVisionServer_22.06.1752600.0_x64.exe
https://crm.exacq.com/release/Vision%20Server/22.06.x/22.06.x/exacqVisionServer_22.06.1752600.0_x86.deb
https://crm.exacq.com/release/Vision%20Server/22.06.x/22.06.x/exacqVisionServer_22.06.1752600.0_x86.exe
As well as this should be in our next release in September of 2022.
Ticket AES-49

Tags CCure 9000, Level2, 12450, SFA000035409, Server

Knowledge Support Support Categories Products Uncategorized exacqVision Integrations

CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers

Post author By Isaac Penrod
Post date April 29, 2022

Description

Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts.

Product

exacqVision Server
CCure9000

Solution

Investigation of the exacqVision Servers show that no Video Loss events were logged. The Journal View in CCure reports:

"Video Loss alert ended for exacqVision/HDVR Video Camera '%CameraName%' on exacqVision/HDVR Video Server '%ServerName%'"

In some cases, the alarms were reported for events that supposedly happened hours or days off from the time it was logged.

The Software House engineering team is currently investigating the issue and have provided a workaround, see their attached internal Knowledge Base Article for details.

To apply the workaround perform the following:

Put this file, AlarmExclusionConfig.xml, in the location “..\Program Files (x86)\Tyco\CrossFire\ServerComponents”

Restart the HDVR driver service

Note: Please remember to remove the file after an official SP with fix has been installed. A CCure update will not remove or overwrite the file in the folder.

Software House will update accordingly with an official fix via SP the moment they have clarity on this.

Tags Video Loss, CCure 9000, Level2, 10200, CCure, SFA000034755

exacqVision Enterprise Integrations exacqVision Integrations

C-Cure Integration License

Post author By Tom Oakes
Post date September 20, 2021

In order to fully integrate with C-Cure 9000 Versions 2.80 or later an additional license is required. The license can be requested from the CCURE’s licensing system via part number CC9WS-EXACQMON. After proper application, this license will show up in the CCURE “Licensing” application as “Exacq Analytics for CCURE 9000”.

Here is an example:

Tags Integration, License, Analytics, CCure 9000, 6305, Guest, Licensing

Knowledge Support Support Categories Products exacqVision Integrations

Using Soft Triggers from CCure 9000 with Event Linking

Post author By Bhargav Atturu
Post date April 27, 2021

From the C-Cure 9000 interface, find the Camera ID as pictured below.

Setup a “Soft Trigger” under the “Action” tab.

Change the “Action Type” to “Soft Trigger.

Back in the exacqVision Client, create a new Event Link using the Event Type of “Soft Trigger” and the “Event Source” will match the Camera ID from above.