Tag: Auto Export

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Knowledge Support Support exacqVision Server Products

Auto Export fails to Close File

Description 

We have seen reports of the Auto export not finializing. ExacqServer Versions 20.12, 22.12 and 23.06 are all working as expected.

Updating to ExacqServer 23.09 it fails to close the file… resulting in a partial file that core.exe is still holding onto and there is no video in the player when attempting to playback the file.

Below are some photos of the errors seen during the auto export process that would appear.

The write progress will seem like its done with the progress bar but nothing seems to be compiled properly.

Failure of playback errors seen below:

Product 

Define which product(s) this article applies to bulleted list recommend if more than one.

  • Exacq Server Windows and Linux
  • exacqVision Server 23.09 and 24.03 and above.

Steps to Reproduce 

If server is updated to 23.09 and 24.03 official release and start the auto export the process will not complete properly.

Expected Results 

Auto Export should function as it was on Server Versions 20.12,22.12, and 23.06 official releases.

Actual Results 

Auto export fails to close the file resulting in a partial file that core.exe is still holding onto and no video in the player when attempting to playback.

Solution

Roll back to 23.06 will allow the auto export to function properly.
AES-902 ticket is finalized and will in official release of 24.12 in December of 2024.

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Categories
Video Library Configuration exacqVision Client Categories Products

Auto Export

Auto Export NEW
Configuring your Auto Export settings allows you to create profiles which can be utilized by Event Linking to trigger automated file exports, or burning CD/DVDs, on your chosen activity, such as a trigger input, a serial data keyword, access control event, and more.
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Knowledge Support Support exacqVision Server Categories Products

Server may crash when an invalid date format specified in Notification or Auto Export configuration

Description

Server may crash when an invalid date format specified in Notification or Auto Export configuration

This issue affects all versions 4.12.2 and later and only Windows platform.

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Workaround


Fix the {date format=} field configuration to only use the values as defined in the user manual.

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Knowledge Support Support exacqVision Server Categories Products

Server Memory Leak From Auto Export

There is a small memory leak of 12.5M from each auto export instance, when exporting to EXE. 

Introduced in exacqVision Server 8.0, this has been fixed. Update to Server version 9.4 or later to resolve.

Categories
Knowledge Support Documentation Support exacqVision Server Products

Auto Export to a Network Share from Linux-based Exacq Server

To configure auto export from a Linux-based Exacq Server to a network share, complete the following steps: (Windows procedure here)<br><br>

NOTE: For Linux-based systems, this procedure is available in exacqVision Server/Client version 6.6 and later.<br><br>

  1. On the Archiving page in exacqVision Client, add a new archiving target with appropriate credentials and verify that it successfully connects. Do NOT configure an archiving task for this target.
  2. On the Auto Export page in exacqVision Client, click the Refresh Status button once to ensure that the configured target will be presented as an available auto export location.
  3. When you configure an Auto Export profile (or click the Auto Export Now! button), your network target will be available in the Export Path or Partition drop-down list.<br><br>

To remove the network target, complete the following steps:

  1. On the Archiving page in exacqVision Client, delete the archive target.
  2. On the Auto Export page in exacqVision Client, click the Refresh Status button once. The target will no longer be available as an Auto Export location.

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Categories
Knowledge Support Documentation Support exacqVision Server Products

Auto Export to Windows Network Share from Windows-based Exacq Server

On a Windows system, exacqVision Server runs as a service. This is desirable because the service starts recording video without user interaction when the system is started. However, this creates an issue with the management of credentials for access to network storage, as the exacqVision Server does not run from a normal user account that requires credentials, but runs from the System account.

If you would like to use the Auto Export feature to export video to a network share in Windows, please follow the steps below. (Linux instructions here):

  1. On the Exacq NVR, log into the Windows operating system as an admin user.<br><br>
  2. Download PsTools and extract PsExec.exe from the zip file.<br><br>
  3. From the Start menu, select All Programs and then Accessories. Right-click on Command Prompt and select Run as Administrator.<br><br>
  4. Change the directory to the location where you extracted PSExec.exe.<br><br>
  5. At the prompt enter: psexec -i -s cmd.exe
    If necessary, agree to the SysInternals license agreement.<br><br>
  6. In the new command window, type
    net use z: \\192.168.1.23\SHARE /persistent:yes
    The mapped drive letter (z: in this example) and the network share location (192.168.1.23\SHARE) can vary as desired your installation. Replace SHARE with your own directory path.<br><br>
    • If the above should fail, you may need to provide credentials to connect to this share directory, these may be added to the command, like so:
      net use z: \\192.168.1.23\SHARE /persistent:yes /user:"USERNAME" "PASSWORD"
    • Additionally, in some environments you may need to provide the domain name:
      net use z: \\192.168.1.23\SHARE /persistent:yes /user:"DOMAIN\USERNAME" "PASSWORD"
      or in the case of a local user account:
      net use z: \\192.168.1.23\SHARE /persistent:yes /user:"local\USERNAME" "PASSWORD"<br><br>
  7. If credentials are required to access this network share, you should be prompted. Enter the username and password.
  8. Once the command completes successfully, close both command prompt windows.
  9. In exacqVision Client, open the Auto Export page under Config. Click Refresh Status to display the newly configured drive in the Export Path drop-down list.<br><br>

The network share mapped to the Z:\ drive is now available for use in an export profile for event-driven exports or for user-initiated Auto Export.

If you desire to remove this share from the machine in the future, use CMD run as Administrator to run PsTools again:
psexec -i -s cmd.exe

At the new prompt, enter:
net use DRIVE: /delete
where DRIVE is replaced with the letter of the mapped drive to remove.<br>

Categories
Knowledge Support Documentation Support exacqVision Server Products

Does the exacqVision Server support automatic burning of video files to CD/DVD or USB?

Yes, exacqVision’s Auto Export profiles allow you to automatically burn a specified video event to a writable CD, DVD, or USB thumb drive. This function can easily be associated with a soft trigger button in the exacqVision Desktop Client using Event Linking.

CD/DVD writing is a one-time operation for each export. If using a USB thumb drive, Auto Export may be performed multiple times up to the drive capacity.

Auto Export is performed on the server, so the media you choose must be inserted into the NVR, not your Client workstation.

View our User Training Videos on Auto Export and Event Linking, or refer to the exacqVision User Manual for more information

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