Tag: Antivirus

Ruling out interfering software in Windows

Description When troubleshooting exacqVision software in a Windows environment, it is likely that the customer has installed various monitoring or protection software which could be interfering with our communication or processes. The most common culprit is Anti-virus software. However, there are many different methods of determining what software is running on a machine. There are… Continue reading Ruling out interfering software in Windows

Exempt Files Targeted by Antivirus Scans

*** INTERNAL USE *** Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. Therefore, if there is an inquiry on what an AV program found and is blocking we should open a ticket with engineering and confirm what the file… Continue reading Exempt Files Targeted by Antivirus Scans

ExacqVision Web Server Relay Service Issue

Description How to diagnose if the Fast Reverse Proxy Client (FRPC) is the source of issues with the ExacqVision Web Server relay service. Product ExacqVision Web Server Troubleshooting FRPC FRPC provides a proxy service for Relay Connections used by ExacqVision Web Server. This eliminates the need for firewall configuration and prevents exposing the NVR directly… Continue reading ExacqVision Web Server Relay Service Issue

Using Antivirus Software with exacqVision

Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. To permit antivirus software to work with exacqVision software, the following file extensions need to be exempted from scans: NOTE: As an alternative, you could also exclude the data drive you… Continue reading Using Antivirus Software with exacqVision