Tag: Analytics

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exacqVision Client Windows x64 exacqVision Client MacOS Software Categories exacqVision Client Windows Software Categories exacqVision Client Windows msi x64 exacqVision Server Windows exacqVision Client MacOS arm64 exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Client Linux x64 exacqVision Client Linux exacqVision Client Windows msi Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Performance issue when analytics enabled on Exacq

Description 

issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time.

Product

ExacqVision Server versions 23.09 & 24.03 & 24.06

Steps to Reproduce 

1) install 23.09.9.0 exacqvision server software
2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.008
3) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection
4) verify maximum days to keep events is configured for 30 days
5) verify maximum days to keep bounding box metadata is configured for 1 day
6) Allow the system to run over a period of time and observe D

Expected Results 

ExacqVision server and software should continue to run normally as expected.

Actual Results 

ExacqVision server and software will continue to consume resources until the system needs to reboot, while displaying acquiring video status on camera live panels and filling up OS drive with eventpi.db file.

Solution

Update ExacqVision server and Client to 24.09

Categories
Video Library Configuration Demo exacqVision Server Youtube Video Library Categories Products

Exacq Scenario Series – Audio and Email Notifications After Business Hours

Exacq Scenario Series – Audio and Email Notifications After Business Hours
The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a car dealership that wants to play an audible alert to people on the property after hours, as well as send a notification to staff members. We walk through setting up AI Object Classification on three different cameras from Illustra IQ, Axis, and Hanwha, then show how to configure Event Linking different ways and two different methods for scheduling the action to occur. Chapters 00:00 Intro & Review of Scenario 00:56 Axis C1310 Setup 02:32 Camera Configuration 02:59 Illustra 04:28 Axis 05:46 Hanwha 07:01 Event Linking 09:43 Notifications 10:46 Scheduling 14:16 Wrap-up
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Knowledge Support Support exacqVision Server Categories Products

analyticpi plugin fails to load

Description

Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”.

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Product

  • exacqVision Server 20.09.0 and above

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Expected Result

Users expect the analyticpi plugin to show a Version number and Status of ‘OK’.

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Actual Result

  • Status: “Failed – – 1”
  • Version: “load code – 1”.

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Solution

The analyticpi plugin is made available for specific analytic appliances and systems, such as the Tyco Analytics Appliance and the Avigilon Analytics Appliance. If there is no such integration the exacqVision Server will not load this plugin, leading to the status shown.

This does not affect cameras with on-board AI analytics as these are supported by the individual camera plugins.

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Categories
User Guides Documentation exacqVision Client exacqVision Server Categories Products

Maximum Days to Keep Bounding Box Metadata Explained

Description

Despite adhering to Analytic Metadata Best Practices, users could encounter storage or performance issues. Symptoms, such as software performance issues or operating system drives that fill up, may be encountered as a result.

More devices than ever today are implementing advanced analytics to detect and classify objects within camera views or audio. Many of these analytic functions continue to emit classification data at a high rate, whether or not anything is occurring. Consider a camera configured with vehicle detection. A camera directed at a street or parking lot is likely to continue to emit metadata about each vehicle each second regardless of the fact that they may be parked, doing nothing of considerable interest to the viewer. As a result, the database receiving this metadata can grow to large size very quickly.

Product

  • exacqVision Server 23.09 or higher
  • exacqVision Client 23.09 or higher

Both Server and Client versions must be version 23.09 or higher to take advantage of this feature.

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Solution

Maximum Days to Keep Bounding Box Metadata

Located at the bottom of the Event Linking page, just above the buttons to add and delete new event linkages, this control allows administrators to enter the maximum number of days, up to 365, to retain the bounding box data for object classification analytics.

This provides a method, beyond following metadata best practices, to aid in controlling the size of the database to improve forensic metadata search performance and limit its size. Data that reaches this threshold will be eliminated from the database.

IMPORTANT: If your drive was previously filled to capacity due to the database size, delete the eventpi.db file from the exacqVision Server directory, then restart the exacqVision Server service.

NOTE: While this constrains the size of the database, once removed these metadata points may not be used in forensic searches.

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Categories
Knowledge Support Support Illustra Categories Products exacqVision Integrations

Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description

Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source.

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Product

  • Illustra Pro Gen4 Multisensor
    • IPR32-M13-OIA4
    • IPR20-M12-OIA4
    • IPS32-M13-OIA4
    • IPS32-M13-OTA4
    • IPS20-M12-OIA4
    • IPS20-M12-OTA4

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Steps to Reproduce

None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008

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Expected Results

Analytic events, including those caused by motion detection, are received by ExacqVision.

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Actual Results

ExacqVision stops reporting analytic alerts, including motion, from all but the first sensor.

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Solution

Update the camera firmware to Illustra.SS017.06.05.00.0008 or later.

Firmware downloads can be located at IllustraCameras.com

If the configuration is incorrect due to the previous firmware, perform either of the following:

  • Toggle the Video over HTTP and Video over HTTPS settings from within the camera’s web browser interface.
  • Factory reset the camera after firmware upgrade.

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Categories
Video Library Configuration Demo Illustra exacqVision Client Youtube Video Library Categories Products

Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views

Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views
The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a user that wants to use Event Monitoring to bring attention to an ExacqVision operator when a perimeter area is crossed. This could be used to monitor property and fence lines. We walk through setting up AI Object Classfication within an Illustra IQ camera and configuring Event Monitoring in ExacqVision to change our displayed camera views when triggered.
Categories
Configuration Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Analytic Metadata Best Practices

With Artificial Intelligence being used more often users may notice a spike in the analytic metadata being processed and stored.  Here are our recommendations to manage this increase.

Update exacqVision Server/Client Software

  • Ensure you are running the latest version of both exacqVision Server and Client software.  
  • Search “updating” in the exacqVision Client User Manual, available Here for information on updating.

Adjust Camera Settings

  • Access Analytics from the camera’s configuration GUI page
  • Only those analytic types required by the customer should be enabled
  • The goal is to keep this setting as minimal as possible, while still achieving the customers goals.

Reduce DB retention period

  • Reduce ‘Maximum Days to Keep Bounding Box Metadata’ available in exacqVision Server/Client 23.09 and higher. See: Maximum Days to Keep Bounding Box Metadata Explained
  • Reduce the ‘Maximum Days to Keep Logged Events’
  • These settings decide when older items should be removed or “Purged” from the Database (eventPI), the lower the value, the less storage needed. 
  • It is recommended to set this value as low as possible and adjust based on available storage when data is processing
  • Customer retention requirements must also be considered.

Disable Analytics

  • Each camera is different, but if the user does not have enough storage for 24 hours of analytics, or if analytics are not needed, currently the best option is to disable the analytics completely. 
  • Within the exacqVision Client software, go to Configuration → Server → Configure System → Add IP Cameras → Camera Recording → Analytics Camera → Analytics tab – Uncheck “Record analytic data”

AESW-5987

Categories
Knowledge Support Support exacqVision Server Categories Products

Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Description 

We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI database in a single day exceeds the available free space on the drive.

The following exacqVision Server log entries confirm when this issue is occurring.

Product 

  • AXIS Object Analytics
  • Hanwha AI-based object detection
  • Illustra AI Object Classification
  • exacqVision Server [All versions]

Solution

Update the exacqVision Server and Client to version 23.09 or higher.

Once updated, utilize the ‘Maximum Days to Keep Bounding Box Metadata’ control. Details on this feature may be found in Maximum Days to Keep Bounding Box Metadata Explained

Related Articles

AES-392

Categories
Cloudvue Knowledge Support Support Categories

Cloudvue Analytics & Intelligence

Description

Cloudvue Intelligence provides access to whatever data analytics a particular camera may provide such as people and vehicle detection. Except for Motion, People and Vehicle Detection the camera must provide the desired analytic.

Products

  • Cloudvue Intelligence
  • C2C Cameras
  • C2G Cameras

Solution

Except for Motion, People Detection and Vehicle Detection, which are native to Cloudvue Intelligence, customers wanting to take advantage of  any of the other Intelligence features must ensure that the camera itself provides the desired analytic and the appropriate subscription has been applied.

NOTE:  The Cloudvue Intelligence feature is only available through the cloud interface.

Analytic Types and Descriptions

Cloudvue provides the following analytics natively but does require a “TCSVMSM – VMS Only” or greater subscription

Data TypeDescription
MotionDisplays a graph of detected motion for people or vehicles and can be set to daily or weekly.
People DetectionUsed to determine a human presence in the camera’s field of vision. This  feature must be enabled in the Settings before use
Vehicle DetectionUsed to determine a vehicle’s presence in the camera’s field of vision. This feature must be enabled in the Settings before use.

Cloudvue also supports the following analytics if provided by the camera and having a retention subscription

Data TypeDescription
People CountingDisplays a graph of the number of people entering, exiting, or both; and can be  set to daily, weekly, or monthly.
Heat MapsDisplays colored maps showing areas with frequent motion. The display can be set in intervals of 5 minutes to 24 hours.
Object Left BehindDisplays the number of events for an object left behind.
Object DetectionDisplays the number of events for detecting a known object.
LingerDisplays the number of events for linger. Linger is the duration of time a person stays within and around a defined area. It may also count a person walking around the area as lingering.
DwellDisplays the number of events for dwelling. Dwelling is the duration of time a person stays inside a defined area.
EnterDisplays the number of events for entering a defined area.
ExitDisplays the number of events for exiting a defined area.
CrowdDisplays the number of events for a crowd formation. Crowd formations specify the number of people necessary to constitute a crowd within a specific detection area.
QueueDisplays the number of events for queue formation. Queue formations specify the number of people necessary to form a line.
ThermalDisplays thermal imaging for infrared cameras for a given date and time

Additional Information

For a general explanation of Analytics and Intelligence see  Security Analytics & Intelligent Alerts Explained

Categories
Knowledge Support Support Illustra exacqVision Server

Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Description 

If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD).

Product 

  • exacqVision Client 22.09.3.0
  • exacqVision Server Version 22.06.5.0 to 22.09.4.0

Steps to Reproduce 

Enter steps to reproduce the issue bulleted or numbered list recommended

  • Ensured Analytics were set up on camera and enabled the cameras in the client.
  • Add the 4 streams to the client.

Expected Results 

Actual Results 

It will blue-screen the system.

Solution

  1. You can leave analytics off if needed which will not cause any issues with the server.
  2. There are new builds you can update to.

https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x64.deb
https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x64.exe
https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x86.deb
https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x86.exe

This build does work and will work just fine with analytics of cameras. Should be resolved in future release Dec 2022 or March 2023 release.

Hidden Ticket:
AESW-3366
AES-196