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Knowledge Support Support exacqVision Server Categories Products

Hard Drive Self-Test Broken On Older Linux Systems with 9.2

Symptom:

When clicking the ‘Self-Test’ button for hard drives, nothing happens.

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Problem:

Introduced in exacqVision Server 9.2.1, a code change broke the self-test functionality for older Linux systems that do not have Smartctl installed. 

Smartctl is not listed in the ‘Version Information’ panel on the ‘System Information’ page of the client. 

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Solution:

Option 1:  If license subscription allows, update the exacqVision Server version to 9.4 or higher. 

Option 2:  If license subscription does not allow update, either downgrade to sever version 9.0, or install Smartctl by running the following command in Terminal:   

sudo apt-get install smartctl 

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Hard-Drive-Self-Test-Broken-On-Older-Linux-Systems-with-9.2-2.pdf
Categories
Knowledge Support Support exacqVision Mobile Categories Products

Exacq Mobile 3, version 9.2 May Force Re-Login

Symptom:

Exacq Mobile 3, version 9.2, forces user to re-login to server.

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Problem:

If a mobile user is connected to an exacqVision Server that is on a non-default port (22609), when updating to 9.2 the information stored for that server will be reset. This includes the following:

  • Saved login credentials
  • History (Last used/Frequently used)
  • Security integration login tokens
  • Client-side views
  • Camera PTZ speed settings

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Solution:

This is a one-time issue. After re-logging into the server all new settings will persist. 

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Categories
Knowledge Support exacqVision Server Categories Products

Invalid License for Server 9.2 and 9.4

Symptom:

When updating to server 9.2 or 9.4 the client may show “Bad/Invalid License” and displays the MAC address as 00-00-00-00-00-00. 

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Problem:

The licensed network interface is not the primary NIC within the bond. The server software no longer recognizes the licensed MAC on the system. 

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Solution:

Option 1:  Upgrade to exacqVision Server 9.6 or later. 

Option 2:  After updating, note the primary MAC address on the Network settings within the Client. Contact Orders for a license transfer to this MAC address. 

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Invalid-License-for-Server-9.2-and-9.4.pdf
Categories
Knowledge Support exacqVision Server Categories

Server Upgrades to 9.0 or 9.2 on 14.04 OVA Fail

Symptom:

Attempts to upgrade exacqVision Server from 9.0 or earlier to bring it up to 9.0 or 9.2 fail. 

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Problem:

The 14.04 OVA does not have the ‘at’ dependency. 

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Solution:


Option 1: If the license subscription permits, update to exacqVision Server version 9.6 or higher which does not rely on ‘at’. 

Option 2: Restart the server service.

With an internet connection to the machine, open Terminal and run the following commands:

 sudo apt-get install at 

 sudo dpkg-reconfigure edvrserver 

Run the update.

Upgrades to version 9.4 will not fail, but the following functions will not work until the commands above are run.

  • Configure NTP
  • Configure DHCP server
  • Detect Axis/Bonjour cameras

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Server-Upgrades-to-9.0-or-9.2-on-14.04-OVA-Fail.pdf
Categories
Knowledge Support exacqVision Client Categories

Deploying Client Settings for 9.2 and Earlier

When deploying exacqVision Client installations there are no client settings deployed with the act of installation. In certain network environments it is desirable for system or network admins to wish to deploy settings such as the server addresses and login credentials to Client users. While settings such as this aren’t included with the installation it is possible to manually deploy these settings.

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The exacqVision Client saves its settings in an encrypted file titled “edvrclient”. These settings include things such as exacqVision server addresses, server login credentials, and the last view seen when the Client was last closed. To deploy such settings to other users on your network you first must open an instance of the exacqVision client and connect to the desired exacqVision Servers on the Add Systems page. Make any other desired Client-side settings and close the exacqVision Client instance. When closed the edvrclient file is updated with these changes.

Client settings are made per user so it is appropriately located within each user account.

On Windows machines this location is C:\Users\useraccount\edvrclient.ini

On Linux machines this location is /home/useraccount/.edvrclient

Copy the edvrclient file from the user account where you made your changes to the corresponding location for users on each machine they use. This can be accomplished using simple GUI copy and paste, using specialized third-party deployment software, or through various scripting methods. If your users may move between machines and may use a workstation they previously had no user account you will need to create a script that copies this edvrclient file when their user account profile is created on that machine.

Exacq Technologies does not support helping you create scripts or the use of third-party software to deploy these edvrclient files.

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