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How can I find my server’s MAC address?

exacqVision licenses are generated based on the MAC address of the server. This document describes how to determine the MAC address of a computer.

Licensed exacqVision server

To find the MAC address of an existing, previously licensed exacqVision server, the simplest method is to run the exacqVision Desktop Client and click the Config button from the top-left toolbar.

You may choose one of the following:

Option 1 – Systems

From the left-hand navigation panel, click on the Systems node at the top of the tree. The Systems panel displays a list of all added systems. MAC addresses for each system may be found in the MAC Address column.

If you do not see the MAC Address column, right-click on the column headers and toggle this column on/off from the view. Depending on the screen size you may also scroll right and left in this panel.

Option 2 – Configure System

From the left-hand navigation panel, expand the name of the server and click on the Configure System node. Click on the System tab across the top of the page. The licensed MAC Address is displayed near the license key field.

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Unlicensed server

On an unlicensed system the System tab on the Configure System page, shown in Option 2 of the Licensed exacqVision Server section above, will simply display the lowest value MAC address in the list of MAC’s found on the operating system.

If you have a brand new exacqVision Server that has no license applied yet but wish to contact Orders to add more camera licenses, which MAC should you provide? Many of our systems provide multiple network interfaces labeled Data. To avoid confusion and take advantage of any complimentary licensing** already assigned to your system we strongly recommend you stick to using the MAC for the interface labeled Management. You may also use the exacqVision License Retrieval tool to look up information for the most recently purchased license generated for your system by entering the system’s Serial Number.

For those installing exacqVision Server software on third-party machines, the interfaces do not have these labels and you may license any MAC you wish. Please review Which MAC address can I license? if you have questions about this.

Whether a Build-By-Exacq (BBE) system or third-party hardware, you can find the MAC Address for each network interface using multiple methods, seen below.

** Complimentary licensing may comprise of a given number of licenses included with the purchase of BBE hardware or licenses offered through the Illustra Advantage program.

Option 1 – exacqVision Client

  1. Open the exacqVision Client software.
  2. Navigate to the Configuration screen by clicking the cog wheel icon in the upper-left corner of the window.
  3. Expand the server node on the left-hand navigation tree and select Configure System nested beneath it.
  4. Select the Network tab from the top of the Configure System page.
  5. Each enabled network interface detected by the operating system is listed in the Interfaces panel. Selecting them displays the Status, IP Address, and MAC address for each.

Option 2a – PowerShell on Windows

While, running ipconfig within CMD does list MAC addresses, it does not list the interface labels. Using PowerShell is just as simple and provides a command to find label and its MAC.

  1. Open the Windows Start menu and type ‘PowerShell’, then select Windows PowerShell from the results.
  2. At the command prompt, enter the following command:
    Get-NetAdapter -Name *
  3. The results list the name of each interface, allowing you to find the Management interface, as well as the MAC in the MacAddress field, and status.

NOTE: We strongly recommend keeping licensing tied to the Management interface. Data interfaces are best to leave unlicensed to avoid confusion and be used for camera traffic or in some cases archiving/iSCSI use. Users of X-Series systems should avoid licensing MAC addresses used by iDRAC interfaces.

Option 2b – Terminal on Ubuntu Linux

  1. Open the Terminal program.
  2. At the prompt, type ifconfig and press Enter.
  3. Locate the entry for Mgmt_Port.
  4. The MAC address for this interface is found in the HWaddr field, as seen in the below example.

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