Description
User passwords are stored in an encrypted form for your system security.
When non-administrative users lose/forget their credentials, a system administrator may login to reset these. However, if the credentials for the exacqVision Server administrator account have been lost/forgotten, these cannot be recovered.
Solution
In cases where administrative access to the system can longer be achieved, you must uninstall the exacqVision Server application and reinstall it.
- Begin the uninstallation process.<br><br>
- When prompted, opt to remove configuration files.<br><br>
- Reboot the machine to complete the full removal of all program files.<br><br>
- Log into the operating system with administrator privileges and re-install the exacqVision Server. This process will prompt you to create the credentials for the system administrator. <br><br>
- You will then need to add devices, add your system users, and configure the system.<br><br>
- When you have completed restoring the configuration, backup the system configuration using the Settings Export button on the Configure System > System tab.<br><br>