Tag: 15778

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Knowledge Support Support exacqVision Client exacqVision Server Categories

Adding Non-Licensed IP Devices When Licenses Are Full

When enabling an IP Device and all licenses are being used for cameras on the ExaqVision Server instance, a user will see an ExacqVision Client message indicating an error; that there are not enough available licenses to add additional devices.

This error message appears via pop-up message or Client Indicator, then does not allow the Client to enable the device and remains disabled. This is capable of happening even when an IP device does not depend on a license.

Steps to Reproduce

  1. Open the ExacqVision Desktop Client.
  2. Enter Configuration mode, using the ‘gear’ icon on the toolbar.
  3. Using the navigation tree on the left, expand the node with your server name.
  4. Expand the node for Configure System.
  5. Click on Add IP Cameras to reach the Add IP Cameras page.
  6. Attempt to check the Enabled box next to a device when all available licenses are in use.
Example pop-up message

NOTE: This message will appear when more devices are in the IP Camera List than are currently enabled, then a user attempts to enable more than are currently licensed. If the number of enabled devices already matches that of the number of devices licensed, the New button is disabled.

Expected Results

A user is able to add devices which do not require licensing, regardless of how many licenses are being used and the user should not receive an Indicator or pop-up Error message. This is expected if using an additional IP Device(s) when all licenses are being used.

Solution

You may disregard this pop-up and continue as the pop-up suggests, which is to:

  1. Disable one device from the IP Camera List, thus creating one available license.<br><br>
  2. Add the IP device(s) that do not require licensing.<br><br>
  3. Enable the previously disabled IP device from Step 1.<br><br>

If IP device(s) do require a license, then the you must disable the same number of IP devices you are attempting to add from the IP Camera List in order to add more, or you must purchase more licenses.

The number of licenses required per IP device can be found on the device’s test records in the IP Camera Integration database.

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