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Stretch cards not showing in exacqVision server/client but showing in OS

Description 

Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision.

NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything.

Product 

  • exacqVision Server
  • exacqVision Client.
  • Exacq Hybrid NVRs with Stretch capture cards

Expected Results 

Stretch cards show in exacqVision Server and Client.

Actual Results 

Stretch cards do not show in the exacqVision Server or Client.

Solution

Try a clean re-install of the OS.