Video Loss on Live View TDVR Capture Card

Description  Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable. Product  Steps to Reproduce  Update server from server version prior to 23.09.9.0 Expected Results  Should not show video loss. Actual Results  Live view would show… Continue reading Video Loss on Live View TDVR Capture Card

Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C

Description It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode. Products C2C#Illustra#DescriptionTCCF42V032IFS02IFS02-D12-ITA42MP , 2.7-13.5 MFZ , Mini-DomeTCCF44V032IFS04-D12-ITA44MP , 2.7-13.5 MFZ , Mini-DomeTCCF48V032IFS08-D13-ITA48MP , 3.6-11 MFZ , Mini-DomeTCCF42VI032IFS02-D12-OIA42MP… Continue reading Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C

SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

“Needs Prep” Seen On Hardware or Volume tabs

Description  A few Customers have seen Needs Prep in the Exacq Client on the Storage Page under Volume and Hardware. The Drive Tab drives will all show healthy. The only issue seen is a false negative indicating that the Unit 1 c0/v0 shows “Needs Prep”, seen below. None of the drives listed under Unit 1… Continue reading “Needs Prep” Seen On Hardware or Volume tabs

Enterprise Manager Diagram

exacqVision Enterprise Manager (EM) provides a web-based dashboard to monitor system health, maximize surveillance uptime, manage large numbers of exacqVision system users, transfer camera licenses, and perform software updates across distributed exacqVision systems. Some level of enterprise management may be performed via the exacqVision Client for Enterprise licensed NVRs. But Enterprise licensing allows you to… Continue reading Enterprise Manager Diagram

Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client

Description  After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error. This was seen on a system that required restarting the system after every Windows Update. Product  Steps to Reproduce  Restart system and the camera would be locked out of the user attempt to log… Continue reading Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client

Global At Most Rule 30 Days

Description  There are some reports that after setting up Global At Most Rules the data is not removing older content off the drives. For example if recording has been taking place for a year and Global At Most Rule is set up after a year of recording some of the older content is not being… Continue reading Global At Most Rule 30 Days

Exempt Files Targeted by Antivirus Scans

*** INTERNAL USE *** Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. Therefore, if there is an inquiry on what an AV program found and is blocking we should open a ticket with engineering and confirm what the file… Continue reading Exempt Files Targeted by Antivirus Scans

Exacq Scenario Series – Audio and Email Notifications After Business Hours

The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a car dealership that wants to play an audible alert to people on the property after hours, as well as send a notification to staff members. We walk through setting up AI Object Classification on… Continue reading Exacq Scenario Series – Audio and Email Notifications After Business Hours