Description At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or… Continue reading Using Rsync to Transfer Files to a Cloudvue Gateway
Updating Enterprise Manager to 23.09.5.0 can cause legacy server versions to have user account log in failure.
Support has identified an issue with updating Enterprise Manager to version 23.09.5.0 prior to running updates to ExacqVision server 23.09.6.0. This issue will manifest after updating Enterprise Manager by users experiencing disconnection from the client with errors ” log in failed / invalid username or password or account locked or disabled” or ” log in… Continue reading Updating Enterprise Manager to 23.09.5.0 can cause legacy server versions to have user account log in failure.
Updating Camera Firmware When Using ExacqVision Edge
The ExacqVision Edge and Edge+ software runs a single-camera ExacqVision server instance directly on supported camera models. To perform camera firmware updates, we recommend the following steps. <br>
Support Portal Knowledge Base Articles – Creation Template
Description Enter a description here. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product Define which product(s) this article applies to bulleted list recommend if more than one. Steps to Reproduce Enter steps to reproduce the issue, a numbered list is… Continue reading Support Portal Knowledge Base Articles – Creation Template
Cloudvue Video File Formats
Description Both Cloudvue Gateways and C2C devices store video in 30 second increments. Cloudvue Gateways use MP4 and C2C uses MKV container formwats. The MKV video files on C2C devices are encrypted and cannot simply be copied and played. The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.… Continue reading Cloudvue Video File Formats
Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views
The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a user that wants to use Event Monitoring to bring attention to an ExacqVision operator when a perimeter area is crossed. This could be used to monitor property and fence lines. We walk through setting… Continue reading Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views
macOS Client Live Views are 1/16th to 1/4 of the Normal Size
Description When running 23.03 Exacq Client on Mac some cameras intermittently show up very small in live view. Instead of filling the available space, they are 1/16th to 1/4 of the view area and the rest is black. Macs running two different versions of macOS (Sonoma and Big Sur) have been seen. Product Exacq Client… Continue reading macOS Client Live Views are 1/16th to 1/4 of the Normal Size
%1 Network error 102 in the metadata stream using scheme http
%1 Network error 102 in the metadata stream using scheme http Description Indicates a libcurl error where the status is OutOfRequest. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%
%1 Network error 101 in the metadata stream using scheme http
%1 Network error 101 in the metadata stream using scheme http Description Indicates a libcurl error where the status is AlreadySending. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%
%1 Network error 56 in the metadata stream using scheme http
%1 Network error 56 in the metadata stream using scheme http Description Indicates a failure receiving network data. This could be due to a network issue or a plugin issue. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%