Guidance on Using USB Network Interface Adapters

On occasion, Exacq Support is asked about using a USB network interface (NIC) on their system. This is more frequently asked by those with smaller units which may have only one network interface and a user is attempting to add additional network interfaces to span networks or attempt to increase network throughput by bonding/teaming multiple… Continue reading Guidance on Using USB Network Interface Adapters

exacqVision License Recovery

Description An event, such as OS failure, requiring a reimage of your Exacq NVR may leave you with unlicensed exacqVision Server software. If you cannot locate a copy of the emailed license key from the time of purchase, or an exported copy of the .KEY file to use, what should you do? <br> Import from… Continue reading exacqVision License Recovery

Using the Axis TU9001 Control Board with exacqVision

This document will guide you through step-by-step procedures for keyboard use and suggested button mappings. Product The Axis TU9001 Control Board consists of the combination of the TU9002 Joystick and the TU9003 Keypad. IMPORTANT: The TU9002 and TU9003 appear to the operating system as separate devices. As of Client version 24.03 only one Joystick device… Continue reading Using the Axis TU9001 Control Board with exacqVision

X-Series Indicator Reference

Power Supply Indicators LED IndicatorDescriptionGreen (Solid)A valid power source is connected to the PSU and the PSU is operational.Amber (Blinking)Indicates an issue with the PSU.Not LitPower is not connected to the PSU.Green (Blinking)PSU firmware is being updated.WARNING: Do not disconnect power or unplug the PSU while firmware is updating. Interruption of this process could lead… Continue reading X-Series Indicator Reference

De-elevation not working on Ubuntu 20.04 and higher

Product  exacqVision Server Steps to reproduce Use the following command per the hardening guide sudo dpkg-reconfigure –p low edvrserver Expected Results  De-elevating the exacqVision Server Actual Results  Getting the following error Solution The fix for this issue will be back patched to 24.03.X We strongly recommend checking our Exacq server release notes to be aware… Continue reading De-elevation not working on Ubuntu 20.04 and higher

Illustra Flex4 Indoor PTZ with bubble

Description  Illustra Flex4 Indoor PTZ with bubble showing distorated images on zoom. Product  Illustra Flex 4 PTZ all firmware Steps to Reproduce  Turn off the Tilt Limit in the camera PTZ settings Expected Results  Camera zoom shows in focus and sharp Actual Results  Camera zoom is slightly disorted and out of focus Solution This is… Continue reading Illustra Flex4 Indoor PTZ with bubble

Unable to Remove Cloudvue Custom View User

Description Custom view users cannot be removed from a view as the checkbox for their user name will be dimmed and cannot be unchecked to deselect the user. Product Solution The user who initially creates a custom view becomes the owner of the view i.e., “Custom View owner” and cannot be removed from the view… Continue reading Unable to Remove Cloudvue Custom View User

Using iDRAC on X-Series NVRs

What is iDRAC? Integrated Dell Remote Access Controller (iDRAC) is a proprietary technology that allows IT administrators to remotely manage and monitor Dell-built servers. This includes software and hardware components. The Exacq X-Series NVRs include iDRAC micro ports on the front of the system and iDRAC network interfaces on the back. The location of these… Continue reading Using iDRAC on X-Series NVRs

exacqVision X-Series Quick Start Video

The X-Series Network Video Recorder from Exacq provides high performance hardware with exacqVision surveillance video management software. All X-Series systems provide hot-swappable hard drives, dual, hot-swappable power supplies and mirrored operating system drives independent of video storage for continuous uptime. This Quick Start Video will introduce you to the X-Series systems and guide you through… Continue reading exacqVision X-Series Quick Start Video