Category: Uncategorized

Moving Eventpi.DB file to New Drive

*** INTERNAL USE *** Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata… Continue reading Moving Eventpi.DB file to New Drive

How to capture the traffic from the terminal via Tshark

How to capture the traffic from the terminal via Tshark Discription The following steps will show you how to capture the traffic data via the terminal using Tshark Steps Updating the repositories and installing tshark. You can check the NIC on your machine via the following command. To run the tshark via terminal capturing from… Continue reading How to capture the traffic from the terminal via Tshark

Windows 10 Hostname

Description From the June 2022 release to the March 2023 release, the Windows 10 hostname will be the default randomized/generated one by Windows, usually something like “DESKTOP-XXXXXXX” instead of the serial number, which either “ERXXXXXXXX” or “CCPXXXXXXXX”.  The fix is planned for the March release of 2023. This issue affects images for the following release… Continue reading Windows 10 Hostname

EM failover is not moving the security integration list to the spare server.

Description  When the protected server goes down, and the EM server moves the configs to the Spare server, it will not move the Security integration list to the Spare server. Product  ExacqVision Server 32bit Steps to Reproduce  Installing ExacqVision 32bit version and trying to failover to it Solution Installing ExacqVision server 64bit version

Exacq Server is not booting after the windows update reboot.

Description -When updating Windows 10 and rebooting the Exacq unit, it will not come back to boot up again and has to power off manually and power on the unit again on Motherboard “ASRock H110E1” with Firmware version 1.50 Solution The Motherboard BIOS Firmware needs to be updated to version 1.60A The instructions to update… Continue reading Exacq Server is not booting after the windows update reboot.

Log Reference Template

Actual log example (Title of KB and first line should match) Description Describe Notes Notes, suggestions, KB’s, examples, etc… REMOVE THIS SECTION Categories Selections:Exclude from Global SearchCategories__Products____%product%Logs__Plugin____%plugin% (use ‘GerericCameraPI’ for things that apply to all/many camera plugins__Log Level%loglevel%Tags are optional but we may use the Internal/Level2/Guest in the future to hide some from public