Category: Products

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Stretch cards not showing in exacqVision server/client but showing in OS

Description  Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product  Expected Results  Stretch cards show… Continue reading Stretch cards not showing in exacqVision server/client but showing in OS

Create Illustra camera privacy zone

Description  This document will outline the process of creating a privacy zone on an Illustra camera. Expected Results  When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options. Actual Results  The inbuilt option is greyed out/disabled for Illustra cameras. Solution Create the privacy zone in… Continue reading Create Illustra camera privacy zone

Infinova – Onvif not triggering motion

Description When the Infinova camera is added there is no motion shown in the client Product  Steps to Reproduce  Expected Results  Motion is triggered Actual Results  No Motion seen on Exacq Solution Add the following to the section to the onvif JSON file in the server configuration. <br> Note: If upgraded this will be removed… Continue reading Infinova – Onvif not triggering motion

GSD – Onvif Not Triggering Motion

*** INTERNAL USE *** Description exacqVision Server is not detecting motion from GSD cameras using the onvif plugin. Product  Steps to Reproduce  Expected Results  Actual Results  Solution WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software Modify the “options” section for “manufacturer”: “GSD” in the onvifnvcpi.json Note: See AES-69… Continue reading GSD – Onvif Not Triggering Motion

Address Found but Not an exacqVision Server

Description  The exacqVision Client fails to connect to the exacqVision Server with the status message “Address found but not an ExacqVision Server. Reconnecting.” This is typically caused by either an incorrect system IP address or the exacqVision Server service is not running on the NVR. Products Steps to Reproduce  Expected Results  Actual Results  Solution If… Continue reading Address Found but Not an exacqVision Server

Enterprise Manager’s “Root” group has special privileges

DescriptionIf any user is a part of the “root” group in Enterprise Manager this grants that specific user special admin privileges regardless of what type of user OR user role that they are in. In example.. If a user is tied to a user role where they cant seen specific cameras on a server but… Continue reading Enterprise Manager’s “Root” group has special privileges

When trying to connect to S-Series archive target the status is “Disconnected”

Description When the Exacq NVR you are configuring to archive to an Exacq S-Series and the recording NVR is joined to a domain, there is a local Group Policy that must be configured to prevent receiving a ‘Disconnected’ status. Product Steps to Reproduce Expected Result Arching target is ‘Connected’ Actual Result Archiving target is ‘Disconnected’… Continue reading When trying to connect to S-Series archive target the status is “Disconnected”

Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

Description  The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone. Product  Exacq Mobile 3 application for both iPhone and Android. Expected Results  We should be able to account for when the Device is in a different time zone than the recorder while using… Continue reading Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder