Category: Products

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analyticpi plugin fails to load

Description Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”. <br> Product <br> Expected Result Users expect the analyticpi plugin to show a Version number… Continue reading analyticpi plugin fails to load

Cloudvue Manager C2C Disk Space

Description The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.It is equivalent to running the Linux command df -h SD Card Status Green – Healthy Ideally the SD card will show a status of green with a message of SD Card… Continue reading Cloudvue Manager C2C Disk Space

Failover and Failback Issue in exacqVision Server and Enterprise Manager

Description  Level 3 Support has identified an issue with Failover functions in ExacqVision Server software manifesting as failback failure. The component responsible is ExacqVision Server software, but errors can be detected from the Enterprise Manager Failover Groups page as well, leading some customers to report this as an issue with the Enterprise Manager software. Product … Continue reading Failover and Failback Issue in exacqVision Server and Enterprise Manager

Using the Illustra License Registration Tool

Overview Users entitled to free IP camera licensing from eligible Illustra cameras may easily claim a new license key for their exacqVision system online, without the need to contact Orders. NOTE: It is best practice to declare your eligible cameras and apply the generated license as a first step during NVR setup to prevent those… Continue reading Using the Illustra License Registration Tool

32-bit Server Installer Fails on 32-bit Ubuntu 14.04

Description  Upgrade or clean install of Server versions 23.06 and 23.09 failed on 32-bit Ubuntu 14.04 Product  Steps to Reproduce  Upgrade exacqVision Server using the GUI or terminal. Expected Results  Installer completes successfully. Actual Results  Installer fails. If run from terminal the output below is shown: Workaround Install version 22.09 or prior. It’s possible other… Continue reading 32-bit Server Installer Fails on 32-bit Ubuntu 14.04

Camera Recording Page Columns Missing on Fresh Install

Description  The Camera Recording Page in the client doesn’t show any of the default options such as, IP Address, Camera Name, Video Detection, Record Status, Last Motion, Mac Address, Type, Model, Firmware. Product  Exacq Client 23.06 and as early as 22.12 Steps to Reproduce  Remove Exacq Vision Client completely from the Recorder, or any client… Continue reading Camera Recording Page Columns Missing on Fresh Install