Power Supply Indicators LED IndicatorDescriptionGreen (Solid)A valid power source is connected to the PSU and the PSU is operational.Amber (Blinking)Indicates an issue with the PSU.Not LitPower is not connected to the PSU.Green (Blinking)PSU firmware is being updated.WARNING: Do not disconnect power or unplug the PSU while firmware is updating. Interruption of this process could lead… Continue reading X-Series Indicator Reference
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De-elevation not working on Ubuntu 20.04 and higher
Product exacqVision Server Steps to reproduce Use the following command per the hardening guide sudo dpkg-reconfigure –p low edvrserver Expected Results De-elevating the exacqVision Server Actual Results Getting the following error Solution The fix for this issue will be back patched to 24.03.X We strongly recommend checking our Exacq server release notes to be aware… Continue reading De-elevation not working on Ubuntu 20.04 and higher
Illustra Flex4 Indoor PTZ with bubble
Description Illustra Flex4 Indoor PTZ with bubble showing distorated images on zoom. Product Illustra Flex 4 PTZ all firmware Steps to Reproduce Turn off the Tilt Limit in the camera PTZ settings Expected Results Camera zoom shows in focus and sharp Actual Results Camera zoom is slightly disorted and out of focus Solution This is… Continue reading Illustra Flex4 Indoor PTZ with bubble
Unable to Remove Cloudvue Custom View User
Description Custom view users cannot be removed from a view as the checkbox for their user name will be dimmed and cannot be unchecked to deselect the user. Product Solution The user who initially creates a custom view becomes the owner of the view i.e., “Custom View owner” and cannot be removed from the view… Continue reading Unable to Remove Cloudvue Custom View User
Unable to log into Cloudvue
Description Unable to log into Cloudvue shows as password is incorrect when it is not. Product Cloudvue Solution Please open the broswer as In Private or Incognito Mode
Using iDRAC on X-Series NVRs
What is iDRAC? Integrated Dell Remote Access Controller (iDRAC) is a proprietary technology that allows IT administrators to remotely manage and monitor Dell-built servers. This includes software and hardware components. The Exacq X-Series NVRs include iDRAC micro ports on the front of the system and iDRAC network interfaces on the back. The location of these… Continue reading Using iDRAC on X-Series NVRs
exacqVision X-Series Quick Start Video
The X-Series Network Video Recorder from Exacq provides high performance hardware with exacqVision surveillance video management software. All X-Series systems provide hot-swappable hard drives, dual, hot-swappable power supplies and mirrored operating system drives independent of video storage for continuous uptime. This Quick Start Video will introduce you to the X-Series systems and guide you through… Continue reading exacqVision X-Series Quick Start Video
Camera did not send valid quality for codec H264
Camera did not send valid quality for codec H264 Description exacqVision Client connection status for camera shows “unable to create video stream” status. Notes Often this is a firmware compatibility issue. There are some cases that this has been resolved by factory defaulting the camera and/or removing and recreating illustra3pi.xml file in server folder.
Export and Burn to Disc
Learn how to export your video clips and burn them to disc.
How to Use Debug View with PS files
Description DebugView is a tool that can be used to collect more data from PS files in cases where we are missing data from streams or exhibiting issues with exported files. <br> Product DebugView can be found at:https://learn.microsoft.com/en-us/sysinternals/downloads/debugview <br> Steps to Use DebugView Once you have exported the PS file from a server you can… Continue reading How to Use Debug View with PS files