Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR.
Product
exacqVision Web Service
exacqVision Relay Service
Prerequisites
exacqVision Server 19.06 or higher
NVRs with expired SSA “Software Subscription Agreement” will have image size and resolution restrictions.
How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility
Description
The exacqVision Software Updates Packaging Utility offers an option to Upload a License File. The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”. In the event this fails the following instructions can be used to create an update package zip file manually to included older versions of exacqVision Software which than can be imported as a zip file in exacqVision Enterprise Manager
Notice
Video available, 2022-04-27 Software Updates Packaging Utility and Legacy Releases, Knowledge Base Article #10156
Product
exacqVision Client
exacqVision Server
exacqVision Web Server
Enterprise Manager
Objective:
Create a Packaging Utility zip file to be used as a template
Download installers for older versions of exacqVision Software
Modify the contents of the zip file, specifically evFileInfo.txt. to include needed packages
Enter the SSA “Software Subscription Agreement” Expiration Date
Expand the results
Download the desired software, any combination of Client, Server or Web Service for the desired platform
Move the downloaded software to the folder created in the sub-folder created earlier
Modify evFileInfo.txt
The evFileInfo.txt file, included in the zipped packaging utility will have a section similar to that in lines 8-22 of the following example for each software installer included in the package. These sections can be duplicated, then modified to create additional sections for manually downloaded packages.
Example
In this example In addition to the most recent version(s) we have an NVR with an expiration date of 2019-12-27. It is running on an Linux 64-bit OS so as a result will need to add ev-Server-Linux-x64 Version 19.12.6.0 to evFileInfo.txt.
Create Initial Packaging Utility Zip File as described above
Extract the contents of the Packaging Utility Zip File
Follow the Download Legacy Software section to download the 19.12.6.0 Windows x64 server software.
Open evFileInfo.txt with a text editor (Notepad++ recommended)
Copy a package section (lines 8-22) and paste at the end of the file
Modify the following lines
Change Package Header from [ev-Server-Windows-x64-22.03.1.0] to [ev-Server-Linux-x64-19.12.6.0]
Starting in 9.6, the web service migrated completely from storing its config in the ini format to json. The config filename has been normalized as well:
Linux: webservice.conf -> wfe.json
Located at /etc/webservice/wfe.json
Windows: WebService.ini -> wfe.json
Located at C:\ProgramData\Webservice\conf\wfe.json
The name, location, and format of .evws-login (holding web service config credentials and has also changed. .evws-login is now stored as json, has been renamed to .evws-login.json on both platforms, and is located at
HTTP to HTTPS redirect implementation is broken and always supplies and internal IP address for the redirect, leading to any and all redirect from outside of the local network to fail.
Product
exacqVision Web Server 22.03
Steps to Reproduce
Configure HTTPS on the web service, either external or ACME
At times is may be necessary to change the exacqVision Web Server Logging Level. By far the most common usage is changing from the default Error logging level to Debug and then back again.
Product
exacqVision Web Server
Solution
In order to assist with troubleshooting exacqVision Web Server issues it is sometimes useful to increase the verbosity of the log files by changing the log level. Once the necessary information has been gathered it is good practice to change the log level back to the default, Error Logging Level.
Change to Debug Logging Level
From Web Service Configuration
Navigate to Configuration, then Logging
Click the dropdown and change the Logging Level to Debug
Apply the change and restart Web Service
Return to the Landing Page
Force or wait for the issue to recur.
Change to normal (Error Logging Level)
From Web Service Configuration
Navigate to Configuration, then Logging
Click the dropdown and change the Logging level to Error
A hardening guide is a supplemental document that is provided alongside installation instructions with a product.
Product
exacqVision Server
exacqVision Web Service
exacqVision Enterprise Manager
Solution
A hardening guide is a supplemental document that is provided alongside installation instructions with a product. This hardening guide will outline the minimal necessary steps to ensure a secure installation of the product in a customer environment. The document can vary in terms of length and technical detail at the discretion of the Product Management team and Security Architects for that line of business.
