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exacqVision Server Linux x64 Support exacqVision Hardware

Some Exacq Ubuntu images may disable Unattended-Upgrades package features by default

Ubuntu’s unattended-upgrades commands and package features may not work as expected when using an Exacq Ubuntu image on ExacqVision hardware. By default on Ubuntu Exacq images, unattended-upgrades package features are purposely disabled from running due to the potential of losing video – and how the use of this feature cannot guarantee uptime of the ExacqVision Server software host.

This unattended-upgrades package is usually intended to install security updates automatically, by default, so that machines that are not proactively maintained do not become a liability.

For more information regarding ExacqVision’s stance on updating or upgrading operating systems on ExacqVision NVRs please see:
https://support.exacq.com/#/knowledge-base/article/5144

Product 

  • ExacqVision Server Hardware
  • ExacqVision Server Software
    Ubuntu Operating Systems only.

Step to Reproduce 

Schedule unattended-upgrades package features as listed by Ubuntu documentation.
See: https://ubuntu.com/blog/3-ways-to-apply-security-patches-in-linux

Notes:
The unattended-upgrades package is over a decade old, and is enabled by default on all currently supported versions of Ubuntu offered directly from Ubuntu. The ExacqVision image is configured differently, with this disabled as to prevent loss of video.

Expected Results 

Unattended-upgrades package features should work as expected when scheduled.

Actual Results 

Unattended-upgrades package features fail without dialogue.

Solution

1) Run the terminal commands below:

sudo apt-get -y install unattended-upgrades

sudo apt-get install apt-listchanges

sudo dpkg-reconfigure –priority=low unattended-upgrades

2) Create and/or edit the file at /etc/apt/apt.conf.d/10periodic and /etc/apt/apt.conf.d/20auto-upgrades with the following:

APT::Periodic::Enable “1”;

APT::Periodic::Update-Package-Lists “1”;

APT::Periodic::Download-Upgradeable-Packages “1”;

APT::Periodic::AutocleanInterval “1”;

APT::Periodic::Unattended-Upgrade “1”;

3) Run the following terminal commands:

systemctl unmask apt-daily.service

systemctl unmask apt-daily-upgrade.service

systemctl enable apt-daily.service

systemctl enable apt-daily-upgrade.service

4) sudo systemctl edit apt-daily-upgrade.service

Edit and Comment out “ExceStartPre=” line,

repeat this action for:

sudo systemctl edit apt-daily-upgrade.service

5) Run the following terminal command:

sudo systemctl daemon-reload

6) Run all of the following terminal commands in order listed:

systemctl enable apt-daily.timer

systemctl enable apt-daily-upgrade.timer

systemctl start apt-daily.timer

systemctl start apt-daily-upgrade.timer

systemctl start apt-daily.service

systemctl start apt-daily-upgrade.service

7) systemctl list-timers to see if the timers are active and when they run next

8) tail -n 100 /var/log/unattended-upgrades/unattended-upgrades.log to see if it ran at the time start service was ran

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Categories
Software Categories exacqVision Server Windows Technical Advisory Bulletins Other exacqVision Server Categories Products

Technical Bulletin: Installing Additional Languages for Windows 11

Exacq_Technical-Bulletin_TB-00456-00-241004.pdf

Technical Bulletin – TAB Number: TB-00456-00-241004

Date Issued: 4th October 2024

Issue

Required language is not included in list of pre-installed languages.

Solution

Add a language to the list of preferred windows display languages.

Procedure:

  1. Click Start and in the Search for apps, settings and documents bar, type language settings.<br><br>
  2. Click Language settings, then click Add a language.
    <br><br>
  3. On the Choose a language to install page, select the required language, then click Next.
    <br><br>
  4. On the Install language features page, select your required preferences, then click Install.
    <br><br>
  5. When the language download is complete, you are prompted to sign out and sign in to complete the installation.<br><br>
  6. When you sign in, your new language is available on the Language and region page as a Windows display language.<br><br>

<br>

Continuous improvement statement

As with all processes defined by the Exacq Technical Services Group, this document is intended to be a work in progress. Further refinements and suggestions are welcome and should be sent in writing to the email address listed below.

Contact information

Contact Address: Video-Support@jci.com

Initial publication: 4 October 2024

Information furnished by Exacq is believed to be accurate and reliable. However, no responsibility is assumed by Exacq for its use, nor any infringements of other rights of third parties which may result from its use. No license is granted by implications or otherwise under any patent rights of Exacq.

©2024 Johnson Controls. All rights reserved. JOHNSON CONTROLS and EXACQ are trademarks of Johnson Controls.

<br>

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Software Downloads Software Categories exacqVision Server Edge Software Categories exacqVision Server Edge exacqVision EDGE exacqVision Server Categories Products

ExacqVision Edge v24.09.5.0

Q3 2024-09-19 ev-Server-axis-armhf^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_armhf.eap^21 October 2024^7.2MB,

Q3 2024-09-19 ev-Server-illustra-aarch64^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_illustra-aarch64.tar^21 October 2024^9.6MB,

Q3 2024-09-19 ev-Server-ARTPEC8^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_ARTPEC-8.eap^21 October 2024^9.7MB,

Q3 2024-09-19 ev-Server-axis-arm^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_AxisArm.eap^21 October 2024^7.2MB,

Q3 2024-09-19 ev-Server-ARTPEC4^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_ARTPEC-4.eap^21 October 2024^8.0MB,

Categories
Software Downloads Software Categories exacqVision Server Linux x64 exacqVision Server Categories Products

ExacqVision Server Linux x64 v24.09.5.0

Q3 2024-09-19 ev-Server-Linux-x64^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_x64.deb^21 October 2024^205MB,

Categories
Software Downloads Software Categories exacqVision Server Windows x64 exacqVision Server Categories Products

ExacqVision Server Windows x64 v24.09.5.0

Q3 2024-09-19 ev-Server-Windows-x64^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_x64.exe^21 October 2024^148MB,

Q3 2024-09-19 ev-Combo-Windows-x64^Version 24.09.7.0^https://cdnpublic.exacq.com/24.09/exacqVision_24.09.7.0_x64.exe^21 October 2024^361MB,

Categories
exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Client Linux x64 exacqVision Client Linux exacqVision Client Windows msi exacqVision Client Windows x64 exacqVision Client MacOS Software Categories exacqVision Client Windows Software Categories exacqVision Client Windows msi x64 exacqVision Server Windows exacqVision Client MacOS arm64 Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Performance issue when analytics enabled on Exacq

Description 

issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time.

Product

ExacqVision Server versions 23.09 & 24.03 & 24.06

Steps to Reproduce 

1) install 23.09.9.0 exacqvision server software
2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.008
3) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection
4) verify maximum days to keep events is configured for 30 days
5) verify maximum days to keep bounding box metadata is configured for 1 day
6) Allow the system to run over a period of time and observe D

Expected Results 

ExacqVision server and software should continue to run normally as expected.

Actual Results 

ExacqVision server and software will continue to consume resources until the system needs to reboot, while displaying acquiring video status on camera live panels and filling up OS drive with eventpi.db file.

Solution

Update ExacqVision server and Client to 24.09

Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Products PanasonicPI

H265 Motion Detection Fails on Panasonic WV-S8531N

Description 

The Panasonic WV-S8531N fails to detect motion when using H265 option.

Product 

ExacqVision Server

  • Server 22.09

Steps to Reproduce 

  • Connect the Camera to Server 22.09 using camera FW 1.03 and set the schedule to record motion.
  • Set Camera to Motion recording schedule and use H265 Format.

Expected Results 

Motion is detected and video records.

Actual Results 

Motion is not detected and video is not recorded.

Solution

Updating firmware to S8531_202ES allowed the camera use Motion with H265 format on Server 22.09.

AES-146

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Categories
exacqVision Server Windows Knowledge Support Support exacqVision Client exacqVision Server Products

Video Loss on Live View TDVR Capture Card

Description 

Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable.

Product 

  • Server 20.09.9.0

Steps to Reproduce 

Update server from server version prior to 23.09.9.0

Expected Results 

Should not show video loss.

Actual Results 

Live view would show video loss.

Solution

Update to Server Version 24.03.7.0

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Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Products Uncategorized

Global At Most Rule 30 Days

Description 

There are some reports that after setting up Global At Most Rules the data is not removing older content off the drives. For example if recording has been taking place for a year and Global At Most Rule is set up after a year of recording some of the older content is not being removed from the data drives.

Product 

  • Server 23.09.9.0
  • Linux 18.04

Steps to Reproduce 

Oldest content on the storage drive will show content past the current Global At Most Rule that are configured. This was seen on units that had been recording for a long amount of time. Then at some point a Global At Most Rule was created. After the 30 days the data was not being removed from the system.

Expected Results 

We should purge older data. However if there is a year worth of data we may need to give it a hand to clear out in special cases where customer need to see a certain amount of Oldest content on the Storage page.

Actual Results 

If data is on the unit for 365 days, then it can take time for that data to be purged. It will keep showing Oldest content of 365 days until it successfully purges the data.

Solution

A work around is to delete some of the older content outside their current Global At Most Rule.

1. Stop the server and check the data folders on the drives.

2. NOTE: ALWAYS HOLD SHIFT and then hit the Delete Key. If you do not do this it can fill up the OS drive’s recycling bin.
Remove Years, Months as needed from the data folder.

3. Start the exacqVision Server Service and allow up to 5 minutes for the Sweeper to run. We delay the Sweeper service from starting right away on purpose.

4. Monitor the logs on the server around the 5 minutes, and search for a sweeper event, and then look for a fscleanup event in the logs. If this is seen you can validate on the Storage page if the Oldest Content numbers change within the next several minutes down to the size of the At Most Rule 30 Days.

In the following example we stopped the service and removed data off the drives down to 62 days and 9 hours.
After removing the data we started the service and waited 5 minutes.

After 5 minutes you should see the following in the logs.

PSFPI    Verbose    Sweeper - expiring all files older than Tue Apr 2 10:20:58 2024.


This indicates that the Sweeper is looking at the older content on the drive and preparing it to be removed.

After a few more minutes the oldest content was reduced down to the target Global At Most Rule of 30 days.




Current Ticket opened is AES-847.

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Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Products

Windows Server 2022 Showing Only One Network Card

Description 

Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box.

<br>

Product 

Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below.

  • Z-Series systems
  • Some A-Series systems, depending on the system options ordered

NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to all systems listed above.

<br>

Steps to Reproduce 

  1. Power on unit<br><br>
  2. Check Windows Device Manager for listed network interfaces<br><br>
  3. Check exacqVision Client Network Settings

<br>

Expected Results 

All network cards are recognized and appear listed.

<br>

Actual Results 

Only one interface is listed.

<br>

Solution

Attempt solution starting with Step 9 first. If this still fails, repeat steps beginning with Step 1, which requires opening the system chassis.

  1. Power the system down gracefully using the shutdown option from the OS.<br><br>
  2. Unplug system and press the power button to drain any residual power off the board.<br><br>
  3. Open the system, locate and remove the CMOS battery from the system board. Wait 5 to 10 minutes before continuing.<br><br>
  4. Replace the CMOS battery.<br><br>
  5. Reconnect power to the system.<br><br>
  6. Power on the system.<br><br>
  7. Enter the system BIOS or Boot Option menu and boot to the UEFI partition.<br><br>
  8. Check for changes in recognition of the additional network interface(s). If no change, continue with next steps.<br><br>
  9. Restart the system and enter BIOS.<br><br>
  10. Open to the Exit menu and select Load Defaults.<br><br>
  11. Reboot and enter BIOS again, select the UEFI partition as the boot option.<br><br>
  12. Check Windows Device Manager and Network Settings to validate that the additional interface(s) are detected.

<br>

AES-842 Has been created to investigate this.

<br>

Additional Steps

Pull the logs from the UEFI

  1. Open CMD.<br><br>
  2. Enter the following:
    mountvol z: /S<br><br>
  3. Type cd z: and press Enter.<br><br>
  4. Type dir and press Enter.<br><br>
  5. Type cd EXACQ and press Enter.<br><br>
  6. Open File Explorer and locate the logs in the Z partition. This is hidden by default. If you make them visible using File Explorer options, be sure to set to hidden again after you are done collecting logs.<br><br>
  7. Collect the txt and xml files from the logs and add them to a newly created ZIP file to copy from the system.<br><br>
  8. When done collecting logs, return to CMD and enter
    mountvol z: /d
    to remove the temporarily mounted volume.

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