Description Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection,… Continue reading Axis Edge Storage Devices Fail to Offload Video
Category: exacqVision Server
Edge Plus Archive Options
exacqVision Edge Plus Archiving currently supports SMB archiving targets. Edge Plus does not currently support Cloud Drive or Amazon S3 archiving. <br>
Support Reference Sheets
*** FOR INTERNAL USE ONLY ***<br> <br> <br>
2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections
PortCheck Utility
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
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Samsung Cameras not connecting to Client after Updating to 23.06.1
Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1
Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
Description Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product Steps to Reproduce Set up the camera to allow analytics. Note we do not support line cross for axis cameras. Expected Results We should be… Continue reading Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
2023-09-19 – Global Exacq Support Training – Serial Data
Password Strengthening and Augmented Authentication Integration with S2
If this setting is enabled then it is possible with certain version of Server software, an API issue could occur. Specifically with the OVID plugin when integrating with S2. Product TESTED Version:Client Version: “22.12.2.0”Server Version: “22.12.5.0”evOVID plugin version 1.1.12.123380 Steps to Reproduce If the Password Strengthening and Augmented Authentication is enabled then OVID plugin will… Continue reading Password Strengthening and Augmented Authentication Integration with S2